Need help

akki.akki wrote:
did u verify the refund in your croma account/mail ? If its true then try get cc owner's number from your aug month logs/sms.
if still cant find then tell croma people your story and ask them to get the cc owner number from their end only.

PS : just a thought came to my mind that it could be new type of fraud also so be very careful while dealing with it.

Hotsoup wrote:
In my croma account it is showing delivered. I tried to get the number but not able to found as time to time i am deleting non required messages so it is difficult to get his no.

How croma person can find CC owner's no?

Verify the call make sure if it's from right authorities, it's very important.

Ask for the reason why refund was sent in August after the payment was successful and order was delivered. For call verification ask them to tell order delivery date and Last 4 digits of Cc

urmila.contact wrote:

Verify the call make sure if it's from right authorities, it's very important.

Ask for the reason why refund was sent in August after the payment was successful and order was delivered. For call verification ask them to tell order delivery date and Last 4 digits of Cc

Great advice in safety concern pov from fraudulent activities 🏻

Hotsoup wrote:
In my croma account it is showing delivered. I tried to get the number but not able to found as time to time i am deleting non required messages so it is difficult to get his no.

How croma person can find CC owner's no?

urmila.contact wrote:

Verify the call make sure if it's from right authorities, it's very important.

Ask for the reason why refund was sent in August after the payment was successful and order was delivered. For call verification ask them to tell order delivery date and Last 4 digits of Cc

akki.akki wrote:
if the person knows OP's contact number & phone purchased then he might know these details as well. so even if person tells the last 4 digits he can't be trusted.

Hotsoup wrote:
@akki.akki @urmila.contact @Gourmet thanks for the input. I asked a mail with refund reference no and got mail from official id
customersupport @ croma.com.

So looks like it a genuine.

Please let me know what shall i do and what they can do if i don't pay amount.

urmila.contact wrote:
They can't do anything.
It's just a time waste you are doing with them.
Ignore it completely.
Their Accounts intelligence did this lack, so are not liable to pay

Hotsoup wrote:
Ok, thanks

The only thing card holder got all the benefit

Don't tell him you got free refund

Tell him that mobile is returned due to faulty workmanship.

He should atleast share 50 Percent benefit with you

urmila.contact wrote:

The only thing card holder got all the benefit

Don't tell him you got free refund

Tell him that mobile is returned due to faulty workmanship.

He should atleast share 50 Percent benefit with you

Hotsoup wrote:
I don't have card holder's contact. That's the issue otherwise i will ask him whether you have received refund then pay to croma.

I think croma will recover loss from the employee who has mistakenly refunded. Why that person should bear this loss?

urmila.contact wrote:
It's not one person's task to process refund. It's a multistage process verified by multiple persons.
No need to pay to croma.
Also you must have tried to raise complaint/ return/ issue request, that could possibly send refund in source account

Hotsoup wrote:
No, i haven't tried refund or cancellation of order. They have erroneously send the refund.

So what is the update now? Who was that random guy who gave you to use his card?

hana25 wrote:

So what is the update now? Who was that random guy who gave you to use his card?

Hotsoup wrote:
No update, Cannot find the guy and no calls from croma afterwards

Where did you find that guy to pay through his card? 😯

hana25 wrote:

Where did you find that guy to pay through his card? 😯