(Need help) Amazon basics service
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I have purchased a juicer from amazon basics around 3 months back and it stopped working recently.
As it is covered under warranty, sent customer care a mail. They replied to send Invoice and video of the problem.
i have sent them 4 times invoice and video recording in 4 different angles. Still getting the same reply to send invoice copy and video recording.
got fed up and sent mail by quoting the person sending the mail to check for attachments before sending same reply. She didnt reply back.
Any idea how to deal with this. Thanks
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https://www.desidime.com/discussions/need-help-amazon-basics-service?post_id=10579705#post_10579705
Email id?
https://www.desidime.com/discussions/need-help-amazon-basics-service?post_id=10579719#post_10579719
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https://www.desidime.com/discussions/need-help-amazon-basics-service?post_id=10579819#post_10579819
Use twitter and complaint on national consumer forum through call. They will give resolution asap .
https://www.desidime.com/discussions/need-help-amazon-basics-service?post_id=10579821#post_10579821
I presume that ☎️18004190416📞 / [email protected] / [email protected] have stopped responding and/or no longer helping as they should have.
So although I did not see the details of the specific product in your main post, I am generally suggesting the following.
If there is a denial of service (e-mail) response from the brand/ authorised service support network or if they no longer are responding, helping
then the usual customer service department (for buyers) at AmazonIN needs to be approached for them to raise internal tickets or even a TT (trouble ticket) at https://tt.amazon.com.
In the given scenario, of the customer not getting the in-warranty support from the brand,
the PoC (point of contact) of AmazonIN reaches out to the PoC of the brand and things are taken forward accordingly.
Since IST is Indian Stretchable Time, the loops can sometimes test the patience.
«customer » connects to «IN-Retail»
«IN-Retail»/primary might know to raise the mini-ticket to the correct queue or might let their team lead later raise it to «their PoC»
The «Amazon PoC» reaches out (¿e-mails¿) the «PoC of the brand».
«brand PoC» investigates, reaches out internally to «brand service support»
Then communication travels back in the reverse direction till the «customer».
Even if mistakes in raising the correct ticket to the correct queue do not happen and even if delays do not happen, (it) still takes time.
☎️1800-1200-1571📞 (technically the Amazon Pay "skill"), ☎️1800-1200-9027📞 (technically the furniture and large appliances"skill") have the shortest IVR to connect to a live support (human) CSA (customer service associate).
If one wants, one can always insist that they 'transfer' the contact (the live call) to the primary team/ «IN-RETAIL».
Else ☎️1800-1200-9009📞 or ☎️022-3043-0101📞 too is there.
The account confirmation (verification) link will be sent by the CSA to the registered e-mail address and to the message center https://www.amazon.in/gp/message?ref_=ya_d_l_msg_center#!/inbox.
I mean.. it does go to the message center, but hasty agents might impromptu send it to the phone number (as SMS) even if there is no registered phone number on the account.
If you can get issues like these resolved by 👩🏻💻the textual chat support🖥️ team, instead of ☎️calling📞 or e-mailing ([email protected], [email protected], [email protected], [email protected], [email protected])
then you become eligible for and might get a Bharat Ratna.. before the likes of Mr. Nitish Kumar, Mr. Naveen Patnaik do.
So although I did not see the details of the specific product in your main post, I am generally suggesting the following.
If there is a denial of service (e-mail) response from the brand/ authorised service support network or if they no longer are responding, helping
then the usual customer service department (for buyers) at AmazonIN needs to be approached for them to raise internal tickets or even a TT (trouble ticket) at https://tt.amazon.com.
In the given scenario, of the customer not getting the in-warranty support from the brand,
the PoC (point of contact) of AmazonIN reaches out to the PoC of the brand and things are taken forward accordingly.
Since IST is Indian Stretchable Time, the loops can sometimes test the patience.
«customer » connects to «IN-Retail»
«IN-Retail»/primary might know to raise the mini-ticket to the correct queue or might let their team lead later raise it to «their PoC»
The «Amazon PoC» reaches out (¿e-mails¿) the «PoC of the brand».
«brand PoC» investigates, reaches out internally to «brand service support»
Then communication travels back in the reverse direction till the «customer».
Even if mistakes in raising the correct ticket to the correct queue do not happen and even if delays do not happen, (it) still takes time.
☎️1800-1200-1571📞 (technically the Amazon Pay "skill"), ☎️1800-1200-9027📞 (technically the furniture and large appliances"skill") have the shortest IVR to connect to a live support (human) CSA (customer service associate).
If one wants, one can always insist that they 'transfer' the contact (the live call) to the primary team/ «IN-RETAIL».
Else ☎️1800-1200-9009📞 or ☎️022-3043-0101📞 too is there.
The account confirmation (verification) link will be sent by the CSA to the registered e-mail address and to the message center https://www.amazon.in/gp/message?ref_=ya_d_l_msg_center#!/inbox.
I mean.. it does go to the message center, but hasty agents might impromptu send it to the phone number (as SMS) even if there is no registered phone number on the account.
If you can get issues like these resolved by 👩🏻💻the textual chat support🖥️ team, instead of ☎️calling📞 or e-mailing ([email protected], [email protected], [email protected], [email protected], [email protected])
then you become eligible for and might get a Bharat Ratna.. before the likes of Mr. Nitish Kumar, Mr. Naveen Patnaik do.
https://www.desidime.com/discussions/need-help-amazon-basics-service?post_id=10579915#post_10579915
Record video in HD quality and upload it on Google drive then share them link of video along with complaint and invoice.
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So although I did not see the details of the specific product in your main post, I am generally suggesting the following.
If there is a denial of service (e-mail) response from the brand/ authorised service support network or if they no longer are responding, helping
then the usual customer service department (for buyers) at AmazonIN needs to be approached for them to raise internal tickets or even a TT (trouble ticket) at https://tt.amazon.com.
In the given scenario, of the customer not getting the in-warranty support from the brand,
the PoC (point of contact) of AmazonIN reaches out to the PoC of the brand and things are taken forward accordingly.
Since IST is Indian Stretchable Time, the loops can sometimes test the patience.
«customer » connects to «IN-Retail»
«IN-Retail»/primary might know to raise the mini-ticket to the correct queue or might let their team lead later raise it to «their PoC»
The «Amazon PoC» reaches out (¿e-mails¿) the «PoC of the brand».
«brand PoC» investigates, reaches out internally to «brand service support»
Then communication travels back in the reverse direction till the «customer».
Even if mistakes in raising the correct ticket to the correct queue do not happen and even if delays do not happen, (it) still takes time.
☎️1800-1200-1571📞 (technically the Amazon Pay "skill"), ☎️1800-1200-9027📞 (technically the furniture and large appliances"skill") have the shortest IVR to connect to a live support (human) CSA (customer service associate).
If one wants, one can always insist that they 'transfer' the contact (the live call) to the primary team/ «IN-RETAIL».
Else ☎️1800-1200-9009📞 or ☎️022-3043-0101📞 too is there.
The account confirmation (verification) link will be sent by the CSA to the registered e-mail address and to the message center https://www.amazon.in/gp/message?ref_=ya_d_l_msg_center#!/inbox.
I mean.. it does go to the message center, but hasty agents might impromptu send it to the phone number (as SMS) even if there is no registered phone number on the account.
If you can get issues like these resolved by 👩🏻💻the textual chat support🖥️ team, instead of ☎️calling📞 or e-mailing ([email protected], [email protected], [email protected], [email protected], [email protected])
then you become eligible for and might get a Bharat Ratna.. before the likes of Mr. Nitish Kumar, Mr. Naveen Patnaik do.