Need help.. Can't send Sms from vi.. Not even port sms

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Deal Hunter
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Need help.. It’s been 15 days in no able to send Sms from vi number.. I have around 27 in secondary and Rs. 10 in main balance. Multiple complaints done and they just close the case without doing anything.. I’m not even able to send port sms to 1900… I have even logged complain on ConsumerComplaints.in but there also no response. If anyone can help me.. Is it possible to port without sending sms? Or any way to send just one Sms

17 Comments  |  
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Deal Cadet
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Had you taken any credit or loan
If any there recharge with main balance to clear that

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Deal Hunter
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nikhil9702 wrote:

Had you taken any credit or loan
If any there recharge with main balance to clear that

No.. Never.. They keep on deducting from main balance but I haven’t done anything

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Deal Cadet
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Check message centre number. And also try by change sim to other handset. No way to port without sending message. If not solved then complaint in appellate authority. No other way. Consumer helpline does nothing as my experience with all cases, they only forward complaints in your behalf.

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Deal Subedar
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Try to connect with vi support in twitter… They will solve the problem in just 30 minutes.. 🙂

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Deal Cadet
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Even though you have main balance or sms balance You have to recharge for 49 or above for sms to work, I faced the same issue 3 days back.
To test try sending sms to 199, you will be able to send.

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Deal Hunter
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Already complained on Twitter twice nothing done..
Recharge done validity valid till 15th Jan secondary balance is also there

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dibo wrote:

Even though you have main balance or sms balance You have to recharge for 49 or above for sms to work, I faced the same issue 3 days back.
To test try sending sms to 199, you will be able to send.

Recharge validity is also there.. But i tried sending sms to 199 and it worked

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Deal Cadet
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The_Dark_Knight wrote:

Recharge validity is also there.. But i tried sending sms to 199 and it worked

Have you tried sending SMS to others(friends//relatives//) if not successful then, they want users to be on unlimited plan to be able to send SMSes

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Deal Hunter
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Chargefree wrote:

Have you tried sending SMS to others(friends//relatives//) if not successful then, they want users to be on unlimited plan to be able to send SMSes

Yes none working

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Perfectionist
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The_Dark_Knight wrote:

Yes none working

Same issue with me
360 Rs balance but sms not working
Not on unlimited plan though

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Deal Subedar
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Same happening with my friends idea sim too , not able to send any SMS since 3days, even having all validities 🤔

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Deal Cadet
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COTTONCANDY wrote:

Same happening with my friends idea sim too , not able to send any SMS since 3days, even having all validities 🤔

On unlimited plan.?

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Deal Cadet
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Have same issue someday before…
I already have 49 Recharge..
Just Recharge with ₹12 Sms pack and it’s working

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Deal Subedar
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Chargefree wrote:

On unlimited plan.?

Not on unlimited plan, it is basic validity plan like 39, 49

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Deal Cadet
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The_Dark_Knight wrote:

Recharge validity is also there.. But i tried sending sms to 199 and it worked

Send “all” to 199, If you are getting reply as " Hello, This service is available to only valid subscribers"
Then issue is with recharge validity of your account.
It got fixed for me after recharging with 49.

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Deal Subedar
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Did you try from other device should be some settings with related to default country code

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