Need Help: Failed Transaction Issue – Seeking Suggestions (Airtel App)
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Hi everyone,
I’m facing an issue with a payment I made recently, and I’m looking for advice or suggestions on how to resolve it. Here’s what happened:
- I made a payment of ₹11,383 using my HDFC debit card through the Airtel app to pay a credit card bill. (30 December 2024)
- The amount was deducted from my bank account, and the transaction SMS lists Airtel as the merchant.
- Unfortunately, the payment has not been credited to the Federal Bank credit card account.
I contacted Airtel Payments Bank multiple times, but their responses have been unhelpful. They claim the transaction ID doesn’t belong to them and suggested I contact other service providers without providing any clarity.
I’ve provided all transaction details, but Airtel seems to be denying responsibility, leaving me stuck without any resolution.
If you’ve experienced a similar issue or know how to handle such cases, please share your suggestions. Specifically:
- How can I escalate this issue effectively?
- Is there a way to trace the transaction independently?
Note: One thing mysterious is that on an app, I didn’t see any details of Payment.
Your insights would be greatly appreciated!
Thank you in advance for your help.
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No need to complain anywhere bro. You'll receive your refund within 7-14 working days max. Happened many times for me.
In Airtel payments for failing happend twice for me
After that what happened and how you get refund share your experience?
Same situation,
Paid SBI cc bill using Airtel app on 1st Jan, failed instantly and got refund today 3rd Jan.
Paid the bill again at HDFC mobile app, it showed successful. But after few hours, received sms that it failed due to technical issue at billers end.
Don't know how long they will keep.
Fun fact: Got HDFC dc reward points for failed bill pay at Airtel
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it will take 1 or 2 weeks to auto refund, happened for me in past as well nothing much to worry
just do payment of your credit card bill by other means for now