Hot Deal Need help in closing Pockets wallet account

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Mumbai Indians
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Hi! Friends I hv a pockets account that hv invalid card (although card is valid till 2022) when funding & when trying to close wallet it’s saying first use available balance now the issue is there is ₹ 0.60 in my account now what are the available options to close current wallet to create new one with same number…?

Customer care is helpless contacted via mail but they are of no help

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El-Profesor wrote:

how you funding ?

I clicked on add funds on home screen then this page appeared:
https://cdn0.desidime.com/attachments/photos/676523/medium/7524555Screenshot-20210407-220258.png?1617813403
Then when I clicked on next this error occurred:
https://cdn0.desidime.com/attachments/photos/676524/medium/7524555Screenshot-20210407-220304.png?1617813408

When I m clicked on kyc this is the the status of wallet:

https://cdn0.desidime.com/attachments/photos/676526/medium/7524555Screenshot-20210407-220850.png?1617813717

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Seems kyc problem, temp blocked … Try calling 8657567777

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You cannot add fund to an inactive wallet because of kyc expiration. Your only option is to contact Pockets customer care via email & request them to transfer any balance amount to bank acc details given by you in the email. Also once your pockets acc is closed you won’t be able to create a new pockets acc with same number/details.

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How will you open new wallet by same number?

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I think there is no way to close pockets account permanently
There is no way to change account details either (Name*)

I’ve tried it once (Close account to avoid certain issues w/ iMobile App) via chat support but it didn’t work so gave up!

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El-Profesor wrote:

Seems kyc problem, temp blocked … Try calling 8657567777

Did they just told me to transfer/use funds first then only we can help in closing account & both are not possible as per my experience…

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S..815 wrote:

Did they just told me to transfer/use funds first then only we can help in closing account & both are not possible as per my experience…

Balance is below Rs. 1 or could have tried Upi, if it may work. try once wink

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S..815 wrote:

Did they just told me to transfer/use funds first then only we can help in closing account & both are not possible as per my experience…

How about opening savings account with ICICI using same number? stuck_out_tongue
Pockets KYC issue will get fixed automatically!

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you need to call Pockets Toll Free ( 022-50405238) and get your account and card unblocked after that make any payment using Pockets card and close Your account
@S..815

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I dont have much idea about pockets app..
i assume pockets app is similar to freecharge (owned by axis).. so try to recharge by combining available wallet balance+ another online method, by which you can empty your wallet balance . Or did you changed your mobile device recently? If yes means try with that same device once .
Or ask any other people using pockets to transfer wallet to wallet balance (by making it as round usable figure).
No other solution from me as of now.. !

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guest_999 wrote:

You cannot add fund to an inactive wallet because of kyc expiration. Your only option is to contact Pockets customer care via email & request them to transfer any balance amount to bank acc details given by you in the email. Also once your pockets acc is closed you won’t be able to create a new pockets acc with same number/details.

https://cdn0.desidime.com/attachments/photos/676531/medium/7524699Screenshot-20210407-223552-2.png?1617816253

@saucap @getready they r allowing to create new wallet account with same number bt u hv to inform them to delink your number..(might help u as well )

Going to fill payments bank details to recieve this amount & then will follow further…. Btw is it worth as now they hv introduced scratch card system..☹️🤔

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You cannot close!
They will say– you can uninstall the app if you don’t want to use our services.


Regarding wallet inactive//unable to add money, call on the customer care number and tell the problem; the executive will confirm some details and reactivate the wallet. You can send money via UPI to your wallet (××.40 also so that the paise part nulls) and use the money through the card details.

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S..815 wrote:

https://cdn0.desidime.com/attachments/photos/676531/medium/7524699Screenshot-20210407-223552-2.png?1617816253

@saucap @getready they r allowing to create new wallet account with same number bt u hv to inform them to delink your number..(might help u as well )

Going to fill payments bank details to recieve this amount & then will follow further…. Btw is it worth as now they hv introduced scratch card system..☹️🤔

Good Luck with that
The support guy wants you to mail them again ..if/when account is closed so that they can assist you further (??)
For now..they haven’t done anything apart from taking your bank details to get the 60p transferred

If it actually works (Complete account closure + New account using same number).. do tag me in this thread smile

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161508-v2.0 wrote:

You cannot close!
They will say– you can uninstall the app if you don’t want to use our services.


Regarding wallet inactive//unable to add money, call on the customer care number and tell the problem; the executive will confirm some details and reactivate the wallet. You can send money via UPI to your wallet (××.40 also so that the paise part nulls) and use the money through the card details.

Kyc is not a barrier then?

I opened this account in 2016 at that there was nothing like kyc 🤬 i don’t remember If I submitted later or not will ask cc tomorrow morning… Thanks for help…

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getready wrote:

Good Luck with that
The support guy wants you to mail them again ..if/when account is closed so that they can assist you further (??)
For now..they haven’t done anything apart from taking your bank details to get the 60p transferred

If it actually works (Complete account closure + New account using same number).. do tag me in this thread smile

That’s what I am thinking about is it really that much needed coz all I ll get is scratch card 🤦. Problem is payzapp is moving towards ending offers & nowadays nothing is much attractive left inthe market 😐

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can we close / deactivate paytm account and open again same number confused

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desiman wrote:

can we close / deactivate paytm account and open again same number confused

Aapke dard ki dava to Paytm cc hi de sakte hai saab 😝 📱 milao trivia nahi khelne dete Paytm wale ye aapko pata hi hai 😼

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desiman wrote:

can we close / deactivate paytm account and open again same number confused

I got my account deleted in 2017/2018 or 2019 and signup with same number in 2021,

I cannot confirm if it can be done now.. or how much time-gap is needed.

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S..815 wrote:

Kyc is not a barrier then?

I opened this account in 2016 at that there was nothing like kyc 🤬 i don’t remember If I submitted later or not will ask cc tomorrow morning… Thanks for help…

No…
You can use with restricted services available.

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161508-v2.0 wrote:

You cannot close!
They will say– you can uninstall the app if you don’t want to use our services.


Regarding wallet inactive//unable to add money, call on the customer care number and tell the problem; the executive will confirm some details and reactivate the wallet. You can send money via UPI to your wallet (××.40 also so that the paise part nulls) and use the money through the card details.

we can close pockets wallet. Under Profile Section they have provided the customers an option to close the wallet

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gargsahbbb wrote:

we can close pockets wallet. Under Profile Section they have provided the customers an option to close the wallet

Even then it will be temporarily closed.
You can still login 😑

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All this hassle, I guess it is better to just opt for icici insta saving acc linked to same number as pockets by aadhaar otp(assuming it is not must to have same number linked to aadhaar also to be linked with insta savings acc) & video kyc & as per them it should be ready within 4 min. Since physical debit card delivery takes at least a few days so cancel that by calling customer care & that leaves with only the condition of maintaining min 10k balance in account.

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El-Profesor wrote:

Seems kyc problem, temp blocked … Try calling 8657567777

+1
You have to complete your kyc and your account should be back on track.

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You can create pockets wallet using same number once account closed.
I had done 2 times closing then creating new account grinning Once you request for closing from app(wallet balance should be ZERO) then you have to contact customer care and after 1 working day they will delink your number from that pocket wallet/pocket card and after that you can create new account

@161508 @getready @guest_999 @saucap @S..815

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sauravDD wrote:
You can create pockets wallet using same number once account closed.
I had done 2 times closing then creating new account grinning Once you request for closing from app(wallet balance should be ZERO) then you have to contact customer care and after 1 working day they will delink your number from that pocket wallet/pocket card and after that you can create new account

@161508 @getready @guest_999 @saucap @S..815

Hmm… Thanks for sharing experience kg+

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