Need help in unbanning mobile number/account on IRCTC

https://solutionexist.com/irctc-account-susp...d/

..Have u ever used some script to book tatkal ticket ?..

still_guessing wrote:

..Have u ever used some script to book tatkal ticket ?..

Or some browser extension, there were some very popular browser extensions back then for irctc website.

Try saying you bought this new sim and you are not aware of what the previous owner did. 

I was using my irctc account to book my personal travel ticket only back in 2013 when I was a student. Hardly 4-6 tickets in a year. Once the train was late by 7 hours and so I filed an online TDR to get the refund. Next week I tried to login to my account, only to find it has been banned. Saw their email saying I have been banned for filing a fake TDR.

I requested, complained and escalated the issue to unban my account because it was a mistake to ban me as nothing unsolicited activity or wrong information was given by me.

But nothing happened. They refused to rectify it.

Last year I again tried to get my account unbanned by emailing them, thinking that they may have changed from 2013 to 2022. But again I was proved wrong.

So my suggestion to you is that these babus in railways are hard nutj*bs toeing the same line since ages and they will never accept their mistake. So don't waste your time on these ********. Move on, get a new mobile number and make a new account.

You can try Rail Madad. That's how I was able to get refunds for failed transactions 2.5 years later. However if their system correctly identified you using some extension or the other for booking tickets no matter how few then I don't think there's any recourse. 

head_shark wrote:

Try saying you bought this new sim and you are not aware of what the previous owner did. 

Better purchase new sim

still_guessing wrote:

..Have u ever used some script to book tatkal ticket ?..

Never, I booked tatkal only 4-5 times that too manually

guest_999 wrote:

Or some browser extension, there were some very popular browser extensions back then for irctc website.

Not at all.

head_shark wrote:

Try saying you bought this new sim and you are not aware of what the previous owner did. 

I have already raised issue.

Now they have asked me proof of holding this mobile and aadhar card.

Sent it to them , let's see what happens.

sab21 wrote:

I was using my irctc account to book my personal travel ticket only back in 2013 when I was a student. Hardly 4-6 tickets in a year. Once the train was late by 7 hours and so I filed an online TDR to get the refund. Next week I tried to login to my account, only to find it has been banned. Saw their email saying I have been banned for filing a fake TDR.

I requested, complained and escalated the issue to unban my account because it was a mistake to ban me as nothing unsolicited activity or wrong information was given by me.

But nothing happened. They refused to rectify it.

Last year I again tried to get my account unbanned by emailing them, thinking that they may have changed from 2013 to 2022. But again I was proved wrong.

So my suggestion to you is that these babus in railways are hard nutj*bs toeing the same line since ages and they will never accept their mistake. So don't waste your time on these ********. Move on, get a new mobile number and make a new account.

Exactly,  I also thought same. From 2015 I thought things might have changed.

Problem is I dont have other number. In fact I Closed my other number so using only 1.

Currently using IRCTC via my mother's number so no immediate issue but I find this totally wrong to award life ban on number.

LIMBO wrote:

You can try Rail Madad. That's how I was able to get refunds for failed transactions 2.5 years later. However if their system correctly identified you using some extension or the other for booking tickets no matter how few then I don't think there's any recourse. 

How rail madad works ? Any links ?

I am 100% sure that I haven't used Any scripts, extensions etc.

Problem is they don't share what was done.

This is exactly like flipkart operates. No proofs are shared.

I am going to take this to higher ups via escalation. Consumer Forum , other govt agencies.

Thankfully nowadays government babus have to respond compared to earlier.

Experienced it with PF and property tax recently,  it was pleasant surprise.

offersfan36 wrote:

Better purchase new sim

I Closed my 2nd sim.

mobileyog wrote:

I Closed my 2nd sim.

Why?
You can keep jio sim as secondary

head_shark wrote:

Try saying you bought this new sim and you are not aware of what the previous owner did. 

happens!

offersfan36 wrote:
Why?
You can keep jio sim as secondary

Wanted to simplyfy things.
Also why pay for 1 extra number.

Kind of my mid life review to let go unnecessary stuff

hese wrote:

happens!

Exactly.
This can be real situation and that's why ban for life is not correct.

Let's hope some common sense prevails after I shared aadhar card copy.

mobileyog wrote:
Wanted to simplyfy things.
Also why pay for 1 extra number.

Kind of my mid life review to let go unnecessary stuff

Jio has free incoming.
You can recharge for minimum 149 in 3 to 4 month also.
Whats the problem?

offersfan36 wrote:
Jio has free incoming.
You can recharge for minimum 149 in 3 to 4 month also.
Whats the problem?

Problem is - I don't need it.

mobileyog wrote:
Problem is - I don't need it.

Okay then no problem

mobileyog wrote:

Exactly,  I also thought same. From 2015 I thought things might have changed.

Problem is I dont have other number. In fact I Closed my other number so using only 1.

Currently using IRCTC via my mother's number so no immediate issue but I find this totally wrong to award life ban on number.

What can you expect from a sarkari instrument. Only the common man suffers. The agents and script users are freely using/exploiting the system since ages. And these same ******* in irctc/railways won't have the guts to even limit their account.

mobileyog wrote:

How rail madad works ? Any links ?

I am 100% sure that I haven't used Any scripts, extensions etc.

Problem is they don't share what was done.

This is exactly like flipkart operates. No proofs are shared.

I am going to take this to higher ups via escalation. Consumer Forum , other govt agencies.

Thankfully nowadays government babus have to respond compared to earlier.

Experienced it with PF and property tax recently,  it was pleasant surprise.

https://railmadad.indianrailways.gov.in/madad/f...

They have a presence on Twitter as well. I had tweeted to the Railway Minister of that time (AB? IIRC) which had been assigned to the Indian Railways who did the work of registering the complaint on RM. I think at the time I couldn't register the complaint myself on RM because the relevant option wasn't available or something. 

Hello Guys,

I never expected but this time complaint was solved. My user id was reactivated and I am able to login successfully. I have done aadhar linking also now.

@mobileyog can i know the process, to what emails have you escalated this? and how were you able to recover your account? I'm trying to get mine unbanned

MetalThrasher666 wrote:

@mobileyog can i know the process, to what emails have you escalated this? and how were you able to recover your account? I'm trying to get mine unbanned

I sent email to [email protected]

Provided mobile number and email id of my account.
They replied that your account is banned for some reason of using scripts and all.
I replied stating that i hardly booked tickets and never used any scripts.
Requested them to unban account.

They asked me for proof of holding mobile number (postpaid bill or letter for prepaid) and aadhar card showing mobile number.
I gave screenshot from myjio app and aadhar card.

After this they unbanned it.