Need help/information in Amazon balance fraud

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Deal Cadet
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In my friend and family circle, in last 2 weeks, 2 accounts got hacked which has amazon balance in the account.

First my friend told me that his amazon account got hacked. Hacker changed amazon account email id and placed the order for GC.

On 12th Sept, Amazon balance in my brother-in-law’s account was used in Big Bazaar giftcard. He was having Rs 2200 in Amazon balance. The account was prime and we share account for prime video. He didn’t ask me thinking I placed those orders using Amazon balance.

Complaint was raised on 21st Sept, 2019. Yet to get any update from Amazon.

Not sure whether Amazon will refund the amount or not since balance was used on 12th Sept. cry

I could not understand how so many Amazon accounts are being hacked?

6 Comments  |  
4 Dimers
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Shopping Friend
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Amazon will surely refund in those cases. So this happened on 12th September and you contacted Amazon on 21st September. Why there is so much delay contacting to Amazon customer care?

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Deal Lieutenant
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Amazon is now not just eCommerce it’s now a wallet service provider so by default for security Amazon should enable 2FA like Paytm.

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Deal Lieutenant
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malikcool wrote:

Amazon will surely refund in those cases. So this happened on 12th September and you contacted Amazon on 21st September. Why there is so much delay contacting to Amazon customer care?

“He didn’t ask me thinking I placed those orders using Amazon balance”

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Shopping Friend
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Simbha3 wrote:

“He didn’t ask me thinking I placed those orders using Amazon balance”

Ohh. That’s the reason. Now it’s upto on Amazon Call. What they will do to provide a resolution. But I hope they will refund it.

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Deal Subedar
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Hacker access amazon account very simply. Am attach a proof https://cdn0.desidime.com/attachments/photos/586286/original/Screenshot_20190921-160306.png?1569119541

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Deal Cadet
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850
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UndercoverDeal wrote:

Hacker access amazon account very simply. Am attach a proof https://cdn0.desidime.com/attachments/photos/586286/original/Screenshot_20190921-160306.png?1569119541

Luckily, Amazon refunded the amount.

But how 20-25 year old company is having such security breaches.?

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