Need help with my Amazon order

69°
Deal Lieutenant
greenheart

Hi friends,

I had ordered iPhone 11 64 GB from amazon on 2nd October for Rs.38999. The expected date of delivery was 10th to 13th October.

But I received a call from courier person on 5th October for delivering the product. I was not at home to collect and asked him to come next day. He denied to do that. Then I contacted amazon customer care to reschedule the delivery and they rescheduled it to 8th October. I didn’t receive any call or mail on 8th October and also there was no updates on my order section in amazon website. I tried calling amazon customer care for more than 10-15 times. They are simply giving false hope that it will deliver today within 9 PM from past 2 days and it is not yet delivered. I cannot cancel the order and reorder it again because the price is increased to 40999 now. Please help me how to get my product delivered.

Thank you

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Deal Subedar Deal Subedar
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Wait, they will deliver it to you. Maybe they r under heavy delivery load due to the sale.

Deal Cadet Deal Cadet
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Try to locate the nearest amazon hub and go there and collect the order

Deal Lieutenant Deal Lieutenant
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Thank you friends for your replies..

My order status changed to delivered today but I have not received the item. I found out the location of the amazon warehouse and went there to ask, they are not responding properly. Later I contacted amazon customer care and they have promised to deliver by 12th October or else full refund will be initiated.. 😞😞

Deal Lieutenant Deal Lieutenant
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Hi friends,

I REALLY NEED YOUR HELP WITH THIS..!!

I had ordered this phone for my cousin brother. He received a call on 10th October from delivery guy and he asked him to tell the OTP to deliver the product. As he was outside and far from his room, he asked his roommate to collect the package. After telling the OTP, the delivery guy told the package was already delivered on 4th October (he was referring the iPhone adaptor which was delivered on 4th October).

We caught him and took him to the warehouse, the warehouse incharge has requested a day time to investigate the matter.

Now Amazon is denying the refund and also to deliver the package. They are saying it was a OTP based delivery and I should not have told OTP without the product. Please help me how to get refund or my package.

Thank you.

Deal Cadet Deal Cadet
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greenheart wrote:

Hi friends,

I REALLY NEED YOUR HELP WITH THIS..!!

I had ordered this phone for my cousin brother. He received a call on 10th October from delivery guy and he asked him to tell the OTP to deliver the product. As he was outside and far from his room, he asked his roommate to collect the package. After telling the OTP, the delivery guy told the package was already delivered on 4th October (he was referring the iPhone adaptor which was delivered on 4th October).

We caught him and took him to the warehouse, the warehouse incharge has requested a day time to investigate the matter.

Now Amazon is denying the refund and also to deliver the package. They are saying it was a OTP based delivery and I should not have told OTP without the product. Please help me how to get refund or my package.

Thank you.

The complete fault lies with the person taking the delivery , always take the product before telling any kind of otp. But take it up with cc file an fir too , that way they may act faster and hopefully in your favour

Deal Lieutenant Deal Lieutenant
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Thank you friends for your help..!! 😊😊

Finally my cousin got his phone delivered to him..!! 😊😊

Deal Subedar Deal Subedar
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greenheart wrote:

Thank you friends for your help..!! 😊😊

Finally my cousin got his phone delivered to him..!! 😊😊

How and what happened which made you smile.

Thus may help others to.
Pls explain

Deal Lieutenant Deal Lieutenant
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M.MAHI wrote:

How and what happened which made you smile.

Thus may help others to.
Pls explain

We contacted amazon customer care with the help of warehouse incharge. He told them that package is not delivered to customer and it is lost. Then Amazon customer service raised a replacement request immediately and the phone got delivered next day. It was all possible due to support from the warehouse incharge. My cousin was following up with them daily.

Tech Guru Tech Guru
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greenheart wrote:

We contacted amazon customer care with the help of warehouse incharge. He told them that package is not delivered to customer and it is lost. Then Amazon customer service raised a replacement request immediately and the phone got delivered next day. It was all possible due to support from the warehouse incharge. My cousin was following up with them daily.

nice to know that you / your cousin got the product.

so the delivery guy or the delivery in-charge at warehouse got he iphone from amazon for free by marking it as lost biggrin

Deal Newbie Deal Newbie
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greenheart wrote:

It was all possible due to support from the warehouse incharge. My cousin was following up with them daily.

You mean the local hub TL/ Team leader and/or the operations person, right?

If you feel okay sharing it, could you give us the specific hub details (location)?
For example, in this image https://twitter.com/sachinN77147806/status/1449... towards the top right.. it mentions “BOT2”.
Mostly such code denotes the final main hub where the pincode of the shipping address is locked.

Finding helpful, realiable people in the logistics and transportation industry is rare actually.
Hence the curious query.
[And for future, do not really bother so much, just ask them to clearly and specifically state whether the product had GDD or the product had EDD.
And what is the FRD of the item.
On FRD, after EOD.. simply get them to create the replacement or refund.
Matter solved FULLSTOP.

EDD: estimated delivery date.
GDD: guaranteed delivery date.
FRD: free replacement date [in most cases, it is T➕2. That is, if final date of scheduled delivery, AT THE TIME OF ORDERING, was January 01… then usually by End of the Day of January 03, a refund or replacement can be created (for pre-paid items)].

EoD: end of the day.

As per policy, ALL our main addresses are marked as “commercial” in the “type”.
Thusly, by default.. after 6p.m./ 1800hours.. we can and we have asked for AND GOT the CSD to take actions (refund/ replacement) on the order even when the order, as per their system, showed “out for delivery”.
Any agent denying to create refund/replacement or coercing the Cx to “please wait” is giving “invalid” resolution.
(If you report it, by clicking “No” on the survey link or by demanding the subsequent agent to file a “CCR”/ coaching feedback on such CSA.. then their “invalid” response or denial of servuce would get noted in their weekly performance too.)

in case you change/ select the address “type” as ‘commercial’, (by default) 1800 hours/ 6 p.m. is treated as EOD.
(Noe Wan can ask the consignee to “wait till 9p.m.” if the “address type” selected on the shipping address, prior to order finalisation, was ‘commercial’.)

Missing