Need help with filing a case in Consumer court against Samsung
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Read on Samsung forum many users having exactly same issue. Raised a complaint with Samsung CEO desk. They asked me to submit phone to service center. After 2 days they call me saying that the motherboard is damaged and I need to go for paid repairs. I asked them reason for the motherboard failure and they are not able to answer that.
I denied paying so after a day they again call me saying they can offer 25% discount.
My concern is that if an update is causing this issue then even if the product is out of warranty, they should provide free repairs.
I'm planning to pursue this case in consumer forum.
Any suggestions?
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Once I needed to replace Charging port of Samsung Galaxy i5500. They told me, they can only replace motherboard and it will cost 60-70% of cost of mobile!!
Who changes motherboard for repairing Charging port?
After using 1 more failed device Galaxy S Duos, which could not even get incoming call properly, I HAVE STRICTLY DECIDED TO NEVER GO FOR SAMSUNG, no matter how appealing the specifications are. They always do cost cutting here and there.
Similar kind of thing happened to me, they offered free charger with F23 and I had ordered them. Then they cancelled saying Samsung had authority to remove any offer anytime and they forced me to purchase separately. mailed to their CEO's desk and followed up closely but got bullshit reply. They've just keep on ignoring the customer grievances, decided to avoid them completely.
& after 3 years of no updates my phone is working flawlessly. these xiaomi , realme etc they give advs/bugs in the updates i never suggest anyone to update phones from these companies unless the current os version is buggy. Regarding samsung their service centers are theives go to local shops and get it downgraded (you can do it yourselves also but if you haven't done it before or no technical experince you may end up bricking your phone. the process is unlocking bootloader , installing twrp and flashing downgraded version (if it doesn't work flash any random custom rom first then it will surely work) . odin also works in samsung case but it won't allow downgrading it will allow flashing downgraded version if already installed version is some custom rom).
Thanks.
Meanwhile today
My Brother has Samsung M30 (Camera Not Opening, After Update) Shown to the Service centre, the idiot guy told me to change the motherboard, I told him everything is working perfect apart from the camera, also it has not any physical damage to camera sensor it's just that Samsung Software has issues that it's not allowing to Open Camera. Local Guy fixed that issue temporarily but he also said, I have nearbout 25 phones and the Samsung service centre is telling all people to change the motherboard even in small cases.
My Dad has Samsung A50s (Motherboard failure after Update)Phone is stuck in the bootloader, said the same thing from Samsung to change the motherboard. It was changed because the phone was in warranty. but, if the phone changed then I didn't see the IMEI Changed, seems they duped our trust.
My Sister has Samsung A50 (The phone was not charging after the Update), So the same Samsung center told us to change the motherboard, that's why I told everyone to use SAMSUNG Phones.
DONT UPDATE YOUR PHONE, UNLESS ITS iPhone, In Android Every Makes is Pathetic ,they are launching new phones every week ,50Phones Samsung,53 realme and 27 Redmi and 17 Oppo and 16 Vivo so all these makers launched these phones in Last year
As per article mostly Exnoys based chipset are facing Motherboard issues.
Xiaomi at least extended the warranty of the most affected Poco X3 Pro past the default duration. However reportedly mobos are no longer available for replacement and they are offering the inferior Redmi Note 10 Pro instead.
Do you still have the device? If it's just a soft brick due to a faulty update, if the device can enter fastboot mode it might be possible to revive it as unlocking the bootloader is super easy requiring just a couple of commands. Afterwards flash a custom recovery and choose from a multitude a of excellent custom ROMs.
Edit: It seems it's a fairly widespread issue and probably hardware related.
Any user who is burned by Samsung's incompetence is more likely to steer well clear of the brand's future offerings! For many users seemingly it's a case of "once bitten, always shy".
Any respected lawyer here? Tge guy is seeking legal solutions only, and people are advising me tons of irrevelant stuff
If u have a lawyer friend u can try after filling online consumer forum grievances
Any conclusion about which brand phone is good in terms of after sale service (apart from Apple 😋) ?
and OP, decided to file complain in consumer court finally?
2. I have faced a similar situation with only a week of warranty left, so it was repaired free. But i met 3 customers who faced same issue with their exynos 9611 device.
3. If you search through samsung forums you'll find many threads complaining about this. Some of their veteran forum members have created detailed posts about this issue.
4. Samsung's attitude is as usual unapologetic, evading, arrogant, customer unfriendly.
5. While my phone was in service center for over a week i contacted their twitter support. The guy openly accepted that the newer devices with exynos 9611 is facing this issue and no option is left other than replacing the motherboard. I asked him, What is the guarantee that after the motherboard change, another system update won't kill it? He replied that, the new motherboard has been slightly tweaked so that the issue doesn't happen again. ( I did not trust him on that)
They offered me a 25% discount on repairs. I said I won't pay a single penny and asked them to give me details about what has failed in the motherboard. They are not replying now. I've raised another complaint with their ceo help desk which they responded to be looking at.
It's not with just one model , it's happening with several of their models.
This is a reason why I'm avoiding samsung and even advice others to do that. It's not the same it was 7-10 years ago.
Now they're openly thugging customers with their motherboard fried techniques.
Happened to several people I know as well as my own self and relatives.
Even their oven service is horrendous
This seems a really widespread issue in Samsung mid-rangers. In case of Xiaomi of course even the flagships aren't immune. One fellow using multiple Xiaomi devices records a video of the built-in hardware test prior to flashing any MIUI update besides the entire update process as a whole in case the update bricks the device.