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Need help with my LED TV...Serious Issue :(

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Benevolent
MrKool_JJ

Hi Folks,

I had purchased https://www.flipkart.com/motorola-zx-pro-109-cm... for about ~23K i suppose on 3/10/21 in their BBD sale with the help of @ Mayavi. This Tv is fantastic for the price i paid for this one.

Last month itself i finished clearing all my emi dues for this one sad

My nephew recently just hit his hand on the display and the right part of this Tv has a crack on the display (which is internal) and a spot where the intensity was maximum and lines too on the Tv all because this hit.

I had called the Moto helpline (managed by Jeevas) itself. The technician came to check this product and informed me that this is a physical damange and won't be covered under warranty (which was obvious). On asking a quote for this he told me that it will cost me about ~30K to fix this display panel. I was like ***** i'll get you a new piece from FK cheaper than this one for a better price. He said he can't do anything as his TL has conveyed this to him and he's helpless which is also fine. He was adamant and he did not share his TL's no with me so i told him to share the pricelist with me for this product.

He shared their Jeevas office address near to my residence and told me that i'll put your case on estimation pending and someone from Jeevas would call you and provide me with a pricelist.

Now i am totally in distress due to this unforunate incident (i wasn't there at home, my parents were there but this happened in a fraction of second so i don't want to play any blame game)

What can i do in this case?
1. Fight with Jeevas and contact PG portal too if required since a repair of a part is going beyond my buying price which is unacceptable. Or is there anything you can can suggest me to do in this case?

I am already tensed and frustrated in my personal/professional life due to several reasons and top of that i got a mini heart attack yesterday.

Requesting you Dimers to please help me in this regard. You're help will be greatly appreciated.

Tagging some of my buddies on DD
@malikcool @bikidas2060 @Ots14 @homedimer @raman12 @kukdookoo @guest_999 @getready @andromeda @limbo @luciferous  @Rocking_since_1992 @kshmr @Siddhartha07  @Mayavi @decideaim
@ @Ram-Bhaiya@@ @@Ash-D@@ @xxxyyyzzz  @Tejaa

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Pro Analyst Pro Analyst
Moderator
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30k sweat

Try to contact directly Moto/LG service center. I think Jeevas is the 3rd party tied up with Flipkart for Services? For panel, there may be official price list on their site? (mostly available for mobile screen) 
Benevolent Benevolent
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Yep, FK is taking care of Moto Tv and i am unable to find any pricelist on Moto website nor any support on this. This is the only support i could find for this - 



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Tech Guru Tech Guru
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Jeeva is a 3rd party service provider, bhai. As @Mayavi has already mentioned to directly contact the service center of the brand. 🙂🙂🙂 But the repair cost will still remain on steeper side. 😭

Deal Cadet Deal Cadet
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Jeevas is shit..One of the worst service.. Check with official store.. Even if you contact FK, they will send Jeevas people only..
Benevolent Benevolent
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@MrKool_JJ Last option give jeeves person chai paani, he will ask for 8-10k atleast and get him to replace under warranty.he might not forward physical damage issue ahead.it all depends upon him in this case. 
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Deal Cadet Deal Cadet
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Check with local shops as wel,l as this is not going to be covered under warranty
Benevolent Benevolent
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The reason i did not contact any local shop is because this Tv is still under brand warranty which is ideally of no use right now but still i didn't knew it would turn out to be 30K in this case sad

Will need to get some quote from a genuine and trusted guy who will get this fixed at a resonable price. But they can still replace any working product with a duplicate one which would hardly work for few months and again i'll contact that same vendor and he'll tell me this time xyz is gone and try to fool me everytime so trust is an issue in such cases. sad
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Deal Lieutenant Deal Lieutenant
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Get it changed from local market.

Benevolent Benevolent
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Sell it to some TV repair shop and go for new one in Prime day sale

Panel change may cost u no less than 15K(~70% of TV price) so better go for new TV

It hurts but what can we do, sometimes problems come uninvited in big Q; accept the loss, be strong, save more earn more

Deal Newbie Deal Newbie
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Panels are always this costly once technician told me 32" panel cost 12k i think u have 40-43 inch so i think that will cost around 18k from third party

Generous Generous
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you should have claimed that it is bled from the inside and no damage was caused from the outside. As the cracks are not visible on the outisde.

Benevolent Benevolent
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I did not tell him that my nephew did it.
@Mayavi - Can you please share that TV here on this thread so that it's very clear what's the exact status of my product.
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Tech Guru Tech Guru
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Take care of your health first.

This thing looks damaged enough and has clear indication of physical damage.

Still you may try to send picture to some higher up official of moto - send them both of the pictures ie one is TV on state and another one is TV is in powered down state as there's no physical damage visible when the TV when it's off you just might get lucky.

Deal Subedar Deal Subedar
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Sell it for whatever it's worth. Next time take extended/comprehensive warranty
Pro Entertainer Pro Entertainer
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It's still under warranty and physical damages are not covered in any kind of warranty, wether its Brand warranty or Extended warranty. AFAIK. 😔

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Benevolent Benevolent
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Jj paji sabse pehle tension chorho yaar. Sari bimari ki jad hi ye ha. Contact motorola's India office and tell them about this issue.they can give you discount, jeeves wont even if they can. Here service center is not managed by jeeves of motorola so contact them once.their tvs dont sell much so press them for discount
Benevolent Benevolent
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@MrKool_JJ Motorola toll free number 080-46331090
Pro Critic Pro Critic
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Bhai phle health dekho apni , Motorola service center m pta kro panel ki price kitni hai, AFAIK approx 18 to 20k they'll charge. So it's better to sell it to any local shop nd buy new tv from savings. Else tv k loss k tension ka chkr mein health loss jyda ho jaiga neutral_face 
Commentator Commentator
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You can't complain to PG portal for repair cost. There is no rule on how much a TV spare should cost. However, you can file a case in consumer forum as this is arm twisting. If the judge is in good mood you may have some luck.
Deal Lieutenant Deal Lieutenant
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I heard somewhere in west they are coming up with "right to repair", assuming in reasonable Budget.... it's a necessity now.
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Pro DealHunter Pro DealHunter
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buy a new one bro .. sell this one to local shop. No point in fighting with Jeevas. They are doing their job and that's how they earn money

TVs are much cheaper now

Deal Lieutenant Deal Lieutenant
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maybe you are shocked because it has happened first time bro... these days everything is same bro... tv's/Mobiles etc

they are not made non-repairable so the costs are huge for a repair,

better to follow above suggestions to sell off

Benevolent Benevolent
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Bro 1st put that Tv out of your mind you had a small heart attack which I believe is due to that chronic stress only. I really don't know what are the things which you are facing in your life but really nothing is worth against your health. So first and foremost work on your health it's really not a good sign and will only bring bigger future issues if not dealt properly today.

I don't intent to lecture you but my dad's 2 arteries got blocked 3 years ago & he have 2 stunts now to which I know what he goes through daily : lifetime medicines, so many precautions & all even then we know how prone he is to future attacks so really can't see anyone else in the same shoe.

So see a doctor which I am sure you already have & eliminate every future possibility of it. Your health is your biggest asset and nothing can beat it as once you will loose it nothing can bring it back and same things you might be loosing it for won't even matter then.

Now coming to the TV here's my thought which is quite similar to others, first get the quotes from brand & locally too but in both the cases it won't be cheap as these TV's are kind of Razor Blade Model. Local repairs won't be reliable even if you save some bucks there.

So I would say get it sold and buy a new one as sale is coming which is a good thing & you might crack a good deal. If budget doesn't allow get a smaller one as modern generations are really not into TV's and for family/parents even 32" is more than enough.

Don't stress yourself anymore I am telling you it's really not worth it as things happen no matter what and losing your health over things which you really can't change is really not a good idea.

Deal Subedar Deal Subedar
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Yes right @Ash-D please take care of your health @MrKool_JJ

First, just repair in local shop, maybe like make it appear atleast not as physical damage

Idk if its possibe for only cosmetic repear just to hide physical damage!!!

Critic Critic
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Anyone can deduce it as physical damage so no warranty cover even if you escalate it to higher authorities. Still try your luck, it's just a mail/call.

It seems like your nephew landed a punch with his tiny hands on it either deliberately or by mistake. What was he watching at that time? WWE or any Boxing match?? 🥊🥊
Deal Major Deal Major
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might be some bullywood dhaakad type movie 😔
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Tech Guru Tech Guru
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Not kool JJ, this is not kool. From the tidbits of what I know/read about, you are one kind of a kool person, please don't lose that. Health is more important than anything. Please take care of that. 

TV is just a monetary loss, you will eventually forget about that dent in your pocket after some time, but the amount of stress you give or take is enormous here. Now it is nephew, and in future it may be son or daughter, but the common thing is things breaking at home, sometimes even in other's home where you are a guest. Accept and move on. You may think it is easy to say, but that's the truth. The best we can do is expect the unexpected and safeguard to the possible extent, again not at the cost of increased stress.

Regarding what can done to the TV,I think you have got almost right inputs from fellow dimers here, please consolidate and apply them in an order you prefer.

You/your folks can live without a TV for a few months, but not with the unkool JJ. So please put the health on priority. Good luck 

Deal Subedar Deal Subedar
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@Mayavi anything can be done like cosmetic repair to just hide physucal damage?

Generous Generous
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Forget about the tv and sell it off. It's clearly physical damage. Replacing panel is costly and not worth it. Stop stressing about it. 

Your health has gone to shyt. This is not cool. Ik how hard it is to not worry. Saying not to worry and to take care of yourself is easy. I'm going through something similar with spine injury now. Trust me. Nothing else matters other than your own health. You can buy a tv again, but not your life. 

Generous Generous
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Its too much physical damage bro, contact some local guy for more economical solution. Always install TV at some height instead of on cabinets. These days we own too delicate things unlike sturdy things earlier.
Deal Major Deal Major
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@MrKool_JJ this was a bad experience and on top of it your health suffered as advised by others if u want to repair check with local if the company is not helping as its under warranty

next will be to sell off forget this as a bad dream and buy new one 

take care of your health its more important 

Deal Lieutenant Deal Lieutenant
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I don't think it's worth the money and time. Also, replacement panels are also not immortal. I had my samsung panel changed for 55k in 2016. It was for a TV from USA. I did that because 43k was being covered in my shipping insurer. Then also, there were insects inside the panel, had to fight with Samsung management to replace panel again, and couple of years later it has light spots all over the TV. Long story short, go for new TV since you will end saving few 1000s only even if you replace panel and worry about the future. Sell this locally, and go for new one. Seeing good deals for around 25k for 50 inch TV these days
Freebie Finder Freebie Finder
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First of all, health is more important than anything in this world.

You can approach directly to the service center and confirm the cost for replacing the display panel, if the display panel is costing you more than 15k (it is obvious as they include labour and other charges) then it's recommend to buy a new TV on sale since display panel will have some warranty that is also not sure how long it will work. You can also check with nearby local tv repair shops if they can arrange the replacing of parts or it easily repaired at minimal cost.

Mobile Guru Mobile Guru
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1. Do not get TV/Laptop/AC/Refrigerators from fake brands (Nokia, Motorola, Acer - brand licensing)

2. Jeeves aka F1 Service is the official servicing partner for all these fake brands so their pricing is final

3. Like others suggested try third party repair/replacement

Deal Major Deal Major
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😳  bro why not acer laptop any issues 
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Helpful Helpful
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You can get TVs at a deal but not spare parts. 

Sell it off for parts in OLX or some repair shop. Out of sight out of mind. Anyways time is a healer. You will cool off in a couple of days, but getting it out of sight will hasten the process. A broken thing in front of eyes is more painful than it being not there.

Entertainer Entertainer
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It's very unfortunate incident, sorry to hear that. Bro, moto ke service centres tied up hai isiliy sab spare costly hai. Pan india jeeves he handle karta hai sabhi products ki service jo online bikti hai (az,fk,etc) Now you are left with 3 options: 1st check with local tv repair shop if he can get it repair using copy/local spares. 2nd get jeeves person and ask him if he can repair it unofficially, they know things and can get the spares without billl(no warrenty will be there, as company will not be liable for anything) 3rd get it done officially and pay the premium price. Other option - sell it to some scrap shop (u wont get more than 100), and get a new one ,sale is coming soon. Your peace of mind is more worthy than this piece of tv. Take care bud
Deal Cadet Deal Cadet
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It may help a little.

Pay rent payment on cred, here you will get Acko home appliances physical damage insurance.

After 15 days raise your claim with acko, saying TV damaged just now.

In this way you can save upto 10k on repair.


Deal Cadet Deal Cadet
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@MrKool_JJ

Deal Hunter Deal Hunter
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What estimate did local technician gave? @MrKool_JJ 
Benevolent Benevolent
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15k for LG IPS panel (local wala)

Moto wala told me 29k.
My purchase price was only around 21-22k....

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