Need help with my LED TV...Serious Issue :(
Hi Folks,
I had purchased https://www.flipkart.com/motorola-zx-pro-109-cm... for about ~23K i suppose on 3/10/21 in their BBD sale with the help of @ Mayavi. This Tv is fantastic for the price i paid for this one.
Last month itself i finished clearing all my emi dues for this one
My nephew recently just hit his hand on the display and the right part of this Tv has a crack on the display (which is internal) and a spot where the intensity was maximum and lines too on the Tv all because this hit.
I had called the Moto helpline (managed by Jeevas) itself. The technician came to check this product and informed me that this is a physical damange and won't be covered under warranty (which was obvious). On asking a quote for this he told me that it will cost me about ~30K to fix this display panel. I was like ***** i'll get you a new piece from FK cheaper than this one for a better price. He said he can't do anything as his TL has conveyed this to him and he's helpless which is also fine. He was adamant and he did not share his TL's no with me so i told him to share the pricelist with me for this product.
He shared their Jeevas office address near to my residence and told me that i'll put your case on estimation pending and someone from Jeevas would call you and provide me with a pricelist.
Now i am totally in distress due to this unforunate incident (i wasn't there at home, my parents were there but this happened in a fraction of second so i don't want to play any blame game)
What can i do in this case?
1. Fight with Jeevas and contact PG portal too if required since a repair of a part is going beyond my buying price which is unacceptable. Or is there anything you can can suggest me to do in this case?
I am already tensed and frustrated in my personal/professional life due to several reasons and top of that i got a mini heart attack yesterday.
Requesting you Dimers to please help me in this regard. You're help will be greatly appreciated.
Tagging some of my buddies on DD
@malikcool @bikidas2060 @Ots14 @homedimer @raman12 @kukdookoo @guest_999 @getready @andromeda @limbo @luciferous @Rocking_since_1992 @kshmr @Siddhartha07 @Mayavi @decideaim
@ @Ram-Bhaiya@@ @@Ash-D@@ @xxxyyyzzz @Tejaa
Deal Wiki
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Created by : Mayavi
Yep, FK is taking care of Moto Tv and i am unable to find any pricelist on Moto website nor any support on this. This is the only support i could find for this -
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Jeeva is a 3rd party service provider, bhai. As @Mayavi has already mentioned to directly contact the service center of the brand. 🙂🙂🙂 But the repair cost will still remain on steeper side. 😭
Will need to get some quote from a genuine and trusted guy who will get this fixed at a resonable price. But they can still replace any working product with a duplicate one which would hardly work for few months and again i'll contact that same vendor and he'll tell me this time xyz is gone and try to fool me everytime so trust is an issue in such cases.
Get it changed from local market.
Sell it to some TV repair shop and go for new one in Prime day sale
Panel change may cost u no less than 15K(~70% of TV price) so better go for new TV
It hurts but what can we do, sometimes problems come uninvited in big Q; accept the loss, be strong, save more earn more
Panels are always this costly once technician told me 32" panel cost 12k i think u have 40-43 inch so i think that will cost around 18k from third party
you should have claimed that it is bled from the inside and no damage was caused from the outside. As the cracks are not visible on the outisde.
Take care of your health first.
This thing looks damaged enough and has clear indication of physical damage.
Still you may try to send picture to some higher up official of moto - send them both of the pictures ie one is TV on state and another one is TV is in powered down state as there's no physical damage visible when the TV when it's off you just might get lucky.
It's still under warranty and physical damages are not covered in any kind of warranty, wether its Brand warranty or Extended warranty. AFAIK. 😔
buy a new one bro .. sell this one to local shop. No point in fighting with Jeevas. They are doing their job and that's how they earn money
TVs are much cheaper now
maybe you are shocked because it has happened first time bro... these days everything is same bro... tv's/Mobiles etc
they are not made non-repairable so the costs are huge for a repair,
better to follow above suggestions to sell off
Bro 1st put that Tv out of your mind you had a small heart attack which I believe is due to that chronic stress only. I really don't know what are the things which you are facing in your life but really nothing is worth against your health. So first and foremost work on your health it's really not a good sign and will only bring bigger future issues if not dealt properly today.
I don't intent to lecture you but my dad's 2 arteries got blocked 3 years ago & he have 2 stunts now to which I know what he goes through daily : lifetime medicines, so many precautions & all even then we know how prone he is to future attacks so really can't see anyone else in the same shoe.
So see a doctor which I am sure you already have & eliminate every future possibility of it. Your health is your biggest asset and nothing can beat it as once you will loose it nothing can bring it back and same things you might be loosing it for won't even matter then.
Now coming to the TV here's my thought which is quite similar to others, first get the quotes from brand & locally too but in both the cases it won't be cheap as these TV's are kind of Razor Blade Model. Local repairs won't be reliable even if you save some bucks there.
So I would say get it sold and buy a new one as sale is coming which is a good thing & you might crack a good deal. If budget doesn't allow get a smaller one as modern generations are really not into TV's and for family/parents even 32" is more than enough.
Don't stress yourself anymore I am telling you it's really not worth it as things happen no matter what and losing your health over things which you really can't change is really not a good idea.
Yes right @Ash-D please take care of your health @MrKool_JJ
First, just repair in local shop, maybe like make it appear atleast not as physical damage
Idk if its possibe for only cosmetic repear just to hide physical damage!!!
It seems like your nephew landed a punch with his tiny hands on it either deliberately or by mistake. What was he watching at that time? WWE or any Boxing match?? 🥊🥊
Not kool JJ, this is not kool. From the tidbits of what I know/read about, you are one kind of a kool person, please don't lose that. Health is more important than anything. Please take care of that.
TV is just a monetary loss, you will eventually forget about that dent in your pocket after some time, but the amount of stress you give or take is enormous here. Now it is nephew, and in future it may be son or daughter, but the common thing is things breaking at home, sometimes even in other's home where you are a guest. Accept and move on. You may think it is easy to say, but that's the truth. The best we can do is expect the unexpected and safeguard to the possible extent, again not at the cost of increased stress.
Regarding what can done to the TV,I think you have got almost right inputs from fellow dimers here, please consolidate and apply them in an order you prefer.
You/your folks can live without a TV for a few months, but not with the unkool JJ. So please put the health on priority. Good luck
@Mayavi anything can be done like cosmetic repair to just hide physucal damage?
Forget about the tv and sell it off. It's clearly physical damage. Replacing panel is costly and not worth it. Stop stressing about it.
Your health has gone to shyt. This is not cool. Ik how hard it is to not worry. Saying not to worry and to take care of yourself is easy. I'm going through something similar with spine injury now. Trust me. Nothing else matters other than your own health. You can buy a tv again, but not your life.
@MrKool_JJ this was a bad experience and on top of it your health suffered as advised by others if u want to repair check with local if the company is not helping as its under warranty
next will be to sell off forget this as a bad dream and buy new one
take care of your health its more important
First of all, health is more important than anything in this world.
You can approach directly to the service center and confirm the cost for replacing the display panel, if the display panel is costing you more than 15k (it is obvious as they include labour and other charges) then it's recommend to buy a new TV on sale since display panel will have some warranty that is also not sure how long it will work. You can also check with nearby local tv repair shops if they can arrange the replacing of parts or it easily repaired at minimal cost.
1. Do not get TV/Laptop/AC/Refrigerators from fake brands (Nokia, Motorola, Acer - brand licensing)
2. Jeeves aka F1 Service is the official servicing partner for all these fake brands so their pricing is final
3. Like others suggested try third party repair/replacement
You can get TVs at a deal but not spare parts.
Sell it off for parts in OLX or some repair shop. Out of sight out of mind. Anyways time is a healer. You will cool off in a couple of days, but getting it out of sight will hasten the process. A broken thing in front of eyes is more painful than it being not there.
It may help a little.
Pay rent payment on cred, here you will get Acko home appliances physical damage insurance.
After 15 days raise your claim with acko, saying TV damaged just now.
In this way you can save upto 10k on repair.
15k for LG IPS panel (local wala)
Moto wala told me 29k.
My purchase price was only around 21-22k....
Try to contact directly Moto/LG service center. I think Jeevas is the 3rd party tied up with Flipkart for Services? For panel, there may be official price list on their site? (mostly available for mobile screen)