Need suggestion on Pepperfry furniture return

Deal Cadet


Purchased below item and it has manufacturing defect. I raised return but they are saying merchant not accepting and other stories. I have proof of email from their . what was the best approach to resolve this issue as i want to return and get my money refund.

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Easy. That email is your ace card.

Just tell them, I shall raise a chargeback with bank to get my money back. If you don't want to lose both money and furniture, better take it back.

Furniture return is a hassle and expensive. But the onus is on Seller/PF because they have sold a defective piece without proper QC in the first place.

All the best

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