New day new trouble for Ola

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BAT_MAN

After Ola scooters on fire issue, now one Guwahati customer has given takedown notice for making telemetry data public

Lawyer Reetam Singh was riding his father’s brand new Ola S1 Pro at about 60 kmph and spotted a speed-breaker.
He alleged that when he applied the brakes, the scooter’s speed increased and he lost control of the vehicle.

Ola Electric tweeted that Reetam Singh was speeding and he braked in panic.
The company also put out data to back its claim that Reetam Singh was speeding.

So in response, Reetam Singh’s father, Balwant Singh, said in his notice that the company should not have made the scooter’s telemetry data public.

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Pro Shopping Friend Pro Shopping Friend
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They were asking for resolution on tweet what’s wrong in giving reply there. 😅

Deal Subedar Deal Subedar
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ola – look like kids scooter, wait for maturity they will fix bug soon or later, as they pumped big money on it, 

my point is they launch new model name  soon with E1 or D1 so people think problem with old model.

offtopic:

just like Tesla is a data company, it collect data for Driverless car, this ola is collecting data for launching driverless car in future or selling to others ?

Budding Star Budding Star
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desibuddy wrote:

ola – look like kids scooter, wait for maturity they will fix bug soon or later, as they pumped big money on it, 

my point is they launch new model name  soon with E1 or D1 so people think problem with old model.

offtopic:

just like Tesla is a data company, it collect data for Driverless car, this ola is collecting data for launching driverless car in future or selling to others ?

they will sell to others for sure
no way they have any funding to start driverless cars, not even for prototype

Deal Subedar Deal Subedar
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iPhone collects data – it’s for tracking my location etc.. wow they are so caring about my safety!!

Tesla collects data – I feel so safe. Tesla will use my ride stats improving the cars safety.

Ola collects data – omg my bank password is compromised, it’s because Ola is collecting my ride stats.

Budding Star Budding Star
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santosh_blr wrote:

iPhone collects data – it’s for tracking my location etc.. wow they are so caring about my safety!!

Tesla collects data – I feel so safe. Tesla will use my ride stats improving the cars safety.

Ola collects data – omg my bank password is compromised, it’s because Ola is collecting my ride stats.

There is no complaint on collecting data
It is cry about posting it on public platform

Mumbai Indians Mumbai Indians
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Firstly that guy was overspeeding at 120 kmph.

He posted it himself on his instagram profile.

Secondly, he is a member of Aam Aadmi Party Assam, and he thought he will use political mileage to bully OLA into paying for his medical expenses, for his own fault.

Deal Lieutenant Deal Lieutenant
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meanwhile riding ola scooter and as soon applied brakes 

msg came – congrats u have applied for OlaMoney Postpaid 😝

Budding Star Budding Star
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hackerboys wrote:

meanwhile riding ola scooter and as soon applied brakes 

msg came – congrats u have applied for OlaMoney Postpaid 😝

both brakes and accelerator simultaneously will give you 25rs off code😉

Hunk Hunk
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BAT_MAN wrote:

There is no complaint on collecting data
It is cry about posting it on public platform

This is not some private sensitive data, right. It’s data about how fast the person was driving and such things, if I’m not mistaken. Maybe they shouldn’t have posted it on Twitter, but I really really don’t get the outrage over it. There are problems with the scooter, but to me it looks like people are blaming everything on the scooter, even their own errors. IMO your speeding data or data regarding where you drive/how you drive doesn’t have a fraction of the value your online data has. Smart vehicles collecting data about traffic and road behavior is IMO not an invasion of privacy or stealing private, sensitive data. If people feel that sensitive about their data, they should stop using internet all together as Google and Facebook collects more sensitive and valuable data about us, in a day than tesla or Ola will be able to collect in years. 


And just to add one last thing, autopilots and autonomous driving will make the roads way safer. There were 1.35 million road traffic deaths globally in 2016, with millions more sustaining serious injuries and living with long-term adverse health consequences. Globally, road traffic crashes are a leading cause of death among young people, and the main cause of death among those aged 15–29 years. Majority of those occur because of human error. If autonomous driving is able to reduce that by even 1%, we will be able to save thousands of lives and lakhs of people from disability. I’m sure 50,100 years from now, people will be wondering how on earth where humans allowed to handle something as dangerous as vehicles. 

Hunk Hunk
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A_J wrote:

This is not some private sensitive data, right. It’s data about how fast the person was driving and such things, if I’m not mistaken. Maybe they shouldn’t have posted it on Twitter, but I really really don’t get the outrage over it. There are problems with the scooter, but to me it looks like people are blaming everything on the scooter, even their own errors. IMO your speeding data or data regarding where you drive/how you drive doesn’t have a fraction of the value your online data has. Smart vehicles collecting data about traffic and road behavior is IMO not an invasion of privacy or stealing private, sensitive data. If people feel that sensitive about their data, they should stop using internet all together as Google and Facebook collects more sensitive and valuable data about us, in a day than tesla or Ola will be able to collect in years. 


And just to add one last thing, autopilots and autonomous driving will make the roads way safer. There were 1.35 million road traffic deaths globally in 2016, with millions more sustaining serious injuries and living with long-term adverse health consequences. Globally, road traffic crashes are a leading cause of death among young people, and the main cause of death among those aged 15–29 years. Majority of those occur because of human error. If autonomous driving is able to reduce that by even 1%, we will be able to save thousands of lives and lakhs of people from disability. I’m sure 50,100 years from now, people will be wondering how on earth where humans allowed to handle something as dangerous as vehicles. 

Maine sirf A se J tak hi padha stuck_out_tongue_winking_eye stuck_out_tongue_closed_eyes joy

Deal Subedar Deal Subedar
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BAT_MAN wrote:

There is no complaint on collecting data
It is cry about posting it on public platform

If the summary of the rider’s stats were not published publicly, people would’ve continued to blame Ola for the accident and not the customer (who actually is the culprit here).

This data shared is not some confidential data of a user which should not be made public esp when there is a need to clarify / tell the real story.

I agree that the approach from Ola may not be right, but I think this is the correct way to prove back that the accuser is actually lying. They could’ve followed a milder or a defensive approach (where the blame would’ve continue to be on them forever in the publics eye), but they went for an offensive approach where they called out the lie, and clearly pointed out that the fault was with the rider & not the machine.

So, If you are Ola, what would you do? Accept it even if it’s not your fault? Won’t you respond back esp when your reputation is at stake? Would you be silent if you are defamed publicly, soo much so that your business can get affected? What approach would you take to safe guard your business and esp a false accusation??

Deal Cadet Deal Cadet
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santosh_blr wrote:

If the summary of the rider’s stats were not published publicly, people would’ve continued to blame Ola for the accident and not the customer (who actually is the culprit here).

This data shared is not some confidential data of a user which should not be made public esp when there is a need to clarify / tell the real story.

I agree that the approach from Ola may not be right, but I think this is the correct way to prove back that the accuser is actually lying. They could’ve followed a milder or a defensive approach (where the blame would’ve continue to be on them forever in the publics eye), but they went for an offensive approach where they called out the lie, and clearly pointed out that the fault was with the rider & not the machine.

So, If you are Ola, what would you do? Accept it even if it’s not your fault? Won’t you respond back esp when your reputation is at stake? Would you be silent if you are defamed publicly, soo much so that your business can get affected? What approach would you take to safe guard your business and esp a false accusation??

Published data from Ola was processed data not Raw data. Ola didn’t give snapshot of Raw data as punchnama to customer before processing it by themselves. Which means their is no way to known if processed data published by OLA on public platform is authentic(read not modified with their own liking, such illegal practice is quite common in India)or not since it couldn’t be audited by third party independently (No data integrity can be established as conflict of interest arises), it could be completely possible that data has been modified by OLA at backend to save their faces. Such practice of publishing result of data analysis before giving snapshot of Raw data to customer or complainant does not pass Natural justice test of law(will be thrown out by court), neither well known company do that. They(Standard practice) also give snapshot of the last known data as a punchnama to complainant, which OLA didn’t follow knowingly.

Complainant problem was not over speeding but it was acceleration instead of brake when he applied brake. Since OLA didn’t follow practice of giving snapshot raw data to customer before doing investigation we should consider Complainant as right here. Already ola has such problems in past like full speed reverse as such.

Obviously they should have done stringent and thorough QA of vehicle before launching in to mass, but due to their over promise and to meet deadlines like launching on certain date for cheap publicity they have released it like software company, but unlike software firm here they should have treated themselves like Auto firm and launch after they have fully satisfied with safety of customer. Obviously typical India buisness mentality here, want to spend low R&D and do marketing more, but hype can only do so much for company growth that too for short term


Atleast Ather is better in India in this department.




Deal Subedar Deal Subedar
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bhopali91355 wrote:

Published data from Ola was processed data not Raw data. Ola didn’t give snapshot of Raw data as punchnama to customer before processing it by themselves. Which means their is no way to known if processed data published by OLA on public platform is authentic(read not modified with their own liking, such illegal practice is quite common in India)or not since it couldn’t be audited by third party independently (No data integrity can be established as conflict of interest arises), it could be completely possible that data has been modified by OLA at backend to save their faces. Such practice of publishing result of data analysis before giving snapshot of Raw data to customer or complainant does not pass Natural justice test of law(will be thrown out by court), neither well known company do that. They(Standard practice) also give snapshot of the last known data as a punchnama to complainant, which OLA didn’t follow knowingly.

Complainant problem was not over speeding but it was acceleration instead of brake when he applied brake. Since OLA didn’t follow practice of giving snapshot raw data to customer before doing investigation we should consider Complainant as right here. Already ola has such problems in past like full speed reverse as such.

Obviously they should have done stringent and thorough QA of vehicle before launching in to mass, but due to their over promise and to meet deadlines like launching on certain date for cheap publicity they have released it like software company, but unlike software firm here they should have treated themselves like Auto firm and launch after they have fully satisfied with safety of customer. Obviously typical India buisness mentality here, want to spend low R&D and do marketing more, but hype can only do so much for company growth that too for short term


Atleast Ather is better in India in this department.




I agree everything what you are highlighting. Ather is probably better solutioned than Ola considering the time period spent on developing (including testing) the product. 

My view is specifically about cries on my data has gone public, my privacy has been broken sort of claims. I am trying to highlight that there is nothing private in the analysis shared nor the data collected to be soo paranoid, esp when we are walking around naked (aka exposing all our details knowingly,  directly or indirectly through leaks etc) & we just want to trumpet about privacy. Atleast in this case, I don’t see any data breach happening unlike how many are claiming that privacy is compromised because of the summary shared by the company here.

Has Ola followed all the rules and data/summary been shared with the right steps? May be or may be not. I don’t have any visibility in this regard. May be they have shared it? Maybe nobody investigating asked for it? There are many ways to interpret the status going by how things happen here. Again, I am not supporting Ola for doing something not right.

So, I am not looking at a legal angle here..  it’s more about how our people look for options to blame when their lie is upheld.

Call me biased (because I own a Ola scooter), I feel that the negative publicity received on the scooter specifically (I don’t care about the company) is unwarranted.  One case of scooter going reverse at high speed (we don’t know what exactly happened because no report came out) and everyone, including people who haven’t even seen one, are talking as if all Ola scooters are misbehaving.

Also, when this particular accident news came out, and the reason of scooter flying off was published, I had said that this is just one side of the story and we should conclude only when we hear all sides of the story. And I would like to say that the story ended like how I suspected – rider was at fault.

Punjab Kings Punjab Kings
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 While i deeply regret the deaths due to battery malfunction/fires, I also think most of the negative news about ev gets amplified by media who are mostly controlled by ICE vehicles companies… 
Call me a conspiracy theorist but right from the start Evs have been constantly put in a negative light by these companies and some of these ice companies even ridiculing the ev companies…..As ev sales picked these companies have panicked and heightened their propaganda…
Half of these cases are mostly due to the fault of the owner and lack of awareness….
Ev companies do need to get better at battery manufacturing , management and safety…..

Budding Star Budding Star
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Ola Electric responds to legal notice by customer Balwant Singh, asks him to delete ‘negative’ social media posts within 24 hours

Mobile Guru Mobile Guru
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People investing in EV right now might will cry because UAE sirf tel nikalta hai udar sehi unka dhanda banta hai.
If EV becomes the next boom then what about combustion engines right now?

The more the EV market gets aggressive the better for people using ICEs and for us as well to choose the best.

Mumbai Indians Mumbai Indians
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MrKool_JJ wrote:

People investing in EV right now might will cry because UAE sirf tel nikalta hai udar sehi unka dhanda banta hai.
If EV becomes the next boom then what about combustion engines right now?

The more the EV market gets aggressive the better for people using ICEs and for us as well to choose the best.

India has a long way to go before electric vehicles become dominant


Indian users might adopt Electric 2 wheelers, but electric 4 wheelers are still a distant dream in India.

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