Non commitment from Amazon despite assurance

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Deal Hunter
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Warning – rant. //Amazon fanboys can go elsewhere//

Amazon India has fallen so far below in my eyes, wasn’t expecting for them to be this apathetic from a company like Amazon.
There’s some good chocolates that were only available in few selected places like inside airport shops and a far away shop.
And I asked my niece what she wants for her birthday gift, she asked for that particular chocolate.
I looked around and found it in one unknown online vendor and amazon.
After that I specifically requested in chat and email to pack it up along with dry ice/cooling bag whatever it’s called.
Both ccs assured me that it’ll be packed in standard packaging so no worries and they’ve especially pass on the message to the warehouse/packaging team.
Delivery was unusually late nowadays. Before max days was 6, now 10 days and one order was 1 month.
Today after 11 days, I got the godforsaken package, I didn’t feel anything cool inside but delivery guy already sped off after taking otp.
I opened and ta-dah NO cooling bag, just the box of Galaxy milk chocolates inside cardboard box!!
I opened a wrapper and it was a gooey mess.
I gave all the screenshots of their bullshit assurances and they said it’s non refundable and won’t replace either! Rs 680 gone just like that!
Previously in 2017, I placed order for chocolates and that too came without anything except in a plastic bag. But that was in the middle of winter.
I found that such 3rd class service is only specially in India. You don’t see such disgusting service on Amazon Japan and elsewhere.
The workers here are absolute pieces of 💩 and the supposed quality supervisors are good as dead.

52 Comments  |  
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Did you offer extra payment for special packaging? Have you tried contacting the seller directly? Amazon said clearly that it will come in the standard package as they can’t treat any package, especially just because you want something in a certain way. The worst part about all this is that amazon service has fallen down but as a user, our expectation has skyrocketed drastically, express delivery, industrial-grade packaging, and all this with free shipping, packaging, and with a deep discount on product’s MRP.

GL my friend with this attitude, amazon got nothing to lose, you are just losing your cool.

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Was it amazon-fulfilled order ? Though nowadays they may even disappoint you if something goes wrong with your a-fulfilled order.

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felt really bad what you had experienced , but as you have shared screenshots they should have issued refund .
I am wondering why you dint get refund for non-returnable product , i believe that could be your past return history with amazon which may have have left them in suspect ..else usually they refund.

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DealDroid wrote:

Was it amazon-fulfilled order ? Though nowadays they may even disappoint you if something goes wrong with your a-fulfilled order.

Yes. So called fulfilled by amazon. Seller is that cloudtail. For both the chocolates and mop refills rage

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shappyalwayshappy wrote:

felt really bad what you had experienced , but as you have shared screenshots they should have issued refund .
I am wondering why you dint get refund for non-returnable product , i believe that could be your past return history with amazon which may have have left them in suspect ..else usually they refund.

Recently I returned this non food grade bowls. You can the reviews as one of them is mine.
SimpArte Strainer Colander | Fruit Basket | Pasta Strainer | Vegetable Strainer | Kitchen Sieve | Washing Bowl | Unbreakable | 2-Pieces(1 Big, 1 Small) which was stated to be food grade, bpa free ones but it’s cheap footpath quality with no food, bpa free grading anywhere on bowls as well as packaging.
Another return was on January and oyster sauce bottle was returned from final delivery station as it was broken on transit or so they said.
Total return/refund/replacement are 7 so far out of 157 orders in that account from 2016-2021.

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errhunter wrote:

but as a user, our expectation has skyrocketed drastically, express delivery, industrial-grade packaging, and all this with free shipping, packaging, and with a deep discount on product’s MRP.

Its normal customer behavior to expect more & more discount and nobody is forcing them to offer more(only competition does). Rest of the thing you mentioned is also offered by them only driven by their own need to be the front-runner in the market.

Also don’t you think that there are a lot of users who’ll stick to them if they offer good service as well as customer support even if they charge a premium than their competitors ?

Its ridiculous when they claim to be earth’s most customer-centric company and been degrading their customer service day by day.

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errhunter wrote:

Did you offer extra payment for special packaging? Have you tried contacting the seller directly? Amazon said clearly that it will come in the standard package as they can’t treat any package, especially just because you want something in a certain way. The worst part about all this is that amazon service has fallen down but as a user, our expectation has skyrocketed drastically, express delivery, industrial-grade packaging, and all this with free shipping, packaging, and with a deep discount on product’s MRP.

GL my friend with this attitude, amazon got nothing to lose, you are just losing your cool.

If you read, you’ll notice they said they package chocolates with dry ice as standard thing for packaging for perishable item such as milk chocolates.
I hope you can stay cool when you face this, that too after repeated asking and assurances.
On top of that there isn’t any “deep discount”. It was only 11% off.

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No cooling can last for 6-10 days… this is summer season (that too after good rains, so expect it a little hotter) unless it is transported in a cooling medium..

Sorry for your niece though, she would have been dissappointed on the Birthday…


Once, after this lockdown happened, I ordered some pantry stuff(as the shops were mostly closed and also items unavailable) of ≈1K – it came all the way till out-for-delivery then without even contacting me(for address/delivery etc.) it was taken back, Courier marked it as rejected by customer
I took the refund and am not ordering anything… Amazon people thinking I have done this(ordering and rejecting thing) wantedly… Delhivery delivery agent told that there was some leakage in the box//packaging and hence, the TL told not to deliver this and sent back.
Money was blocked for some 10days with no benefits toungueout
Waste of time//&//energy arguing with the CC additional.. 😏

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rini50 wrote:

Recently I returned this non food grade bowls. You can the reviews as one of them is mine.
SimpArte Strainer Colander | Fruit Basket | Pasta Strainer | Vegetable Strainer | Kitchen Sieve | Washing Bowl | Unbreakable | 2-Pieces(1 Big, 1 Small) which was stated to be food grade, bpa free ones but it’s cheap footpath quality with no food, bpa free grading anywhere on bowls as well as packaging.
Another return was on January and oyster sauce bottle was returned from final delivery station as it was broken on transit or so they said.
Total return/refund/replacement are 7 so far out of 157 orders in that account from 2016-2021.

aapko refund mila ki nahi abhi tak
aapne kuch din pehle vo expire product in one month ka daala tha uska refund a geya?
kaha par likha ata hai website mein ki kul milakar itne order aajtak or unmein se itne order mein refund ya replace??

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“especially pass on the message to the warehouse/packaging team.”

One must be too immature to believe this is even possible with amazon. thousands of packets getting picked and packed every second inside a company like amazon. Everything is fully automated and there is no space for such personal requests.

No wonder, they have stopped attending customer care calls now.

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kukdookoo wrote:

aapko refund mila ki nahi abhi tak
aapne kuch din pehle vo expire product in one month ka daala tha uska refund a geya?
kaha par likha ata hai website mein ki kul milakar itne order aajtak or unmein se itne order mein refund ya replace??

Expired monin syrup was from the main account. Yes, got refund after escalation to Jeff.
This one has been escalated too, so hoping for the best.

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kukdookoo wrote:

aapko refund mila ki nahi abhi tak
aapne kuch din pehle vo expire product in one month ka daala tha uska refund a geya?
kaha par likha ata hai website mein ki kul milakar itne order aajtak or unmein se itne order mein refund ya replace??

jaise ki aapne poocha* kahan pe likha hai kitne order mein se kitne refund/replace hue* , wo aap ko show nahi hoga par customer support dashboard pe ye har samay show hota hai , wo sab se pehle yehi dekhte hai,aur unko sab pata hai .satark rahe aur apne hak ka sahi istmal kare , tabhi aage barhe ga INDIA.

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teriab33 wrote:

“especially pass on the message to the warehouse/packaging team.”

One must be too immature to believe this is even possible with amazon. thousands of packets getting picked and packed every second inside a company like amazon. Everything is fully automated and there is no space for such personal requests.

No wonder, they have stopped attending customer care calls now.

Who knew even a humongous MNC can be turned into the same rotten state as Indian govt office????
Right, none of the people I know faced such horrible service from Amazon abroad yet, just slight delays or packages dropped in bushes.
But look at Amazon India! 3rd class country and 3rd class service and attitude.
Pankaj Kapoor and team can remake Office Office with Amazon India as inspiration.

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161508-v2.0 wrote:

No cooling can last for 6-10 days… this is summer season (that too after good rains, so expect it a little hotter) unless it is transported in a cooling medium..

Sorry for your niece though, she would have been dissappointed on the Birthday…


Once, after this lockdown happened, I ordered some pantry stuff(as the shops were mostly closed and also items unavailable) of ≈1K – it came all the way till out-for-delivery then without even contacting me(for address/delivery etc.) it was taken back, Courier marked it as rejected by customer
I took the refund and am not ordering anything… Amazon people thinking I have done this(ordering and rejecting thing) wantedly… Delhivery delivery agent told that there was some leakage in the box//packaging and hence, the TL told not to deliver this and sent back.
Money was blocked for some 10days with no benefits toungueout
Waste of time//&//energy arguing with the CC additional.. 😏

Didn’t know pantry service can also be a nightmare! Thought it was good as they serve in bigger cities/metros along with huge discounts.

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shappyalwayshappy wrote:

jaise ki aapne poocha* kahan pe likha hai kitne order mein se kitne refund/replace hue* , wo aap ko show nahi hoga par customer support dashboard pe ye har samay show hota hai , wo sab se pehle yehi dekhte hai,aur unko sab pata hai .satark rahe aur apne hak ka sahi istmal kare , tabhi aage barhe ga INDIA.

I’m not good in hindi but hit a rough translation in mind.
So the reply – I counted the orders and return/replacement on my tablet’s browser. The browser is in desktop mode and it can be seen there.

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You got it wrong , I am translating in English ….No of orders returned/refund wont show for us but it does show in Amazon customer Support Dashboard, they have their own integrated application and the same they are easily able to see Total no of orders placed so far and out of which orders returned/refunded. ( Like how it shows for us total cashback earned so far exactly the same way) surprisingly they know the last refunded order reason also. when ever we call for support this is the first thing they check and based on this they decide if we are really a loyal customer and if our ask is genuine.

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If ur account health is good u will get refund bro by sending pics

If some cc is not issuing refund try calling again someone will issue refund definitely

And even I ordered once choclate worth around 500₹ and I didn’t get ice but there is a package(instead of dry ice) along with the choclate inside the box

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Saar , seeing your special love towards amazon , I implore you to please stop purchasing anything from amazon .

If the girl doesn’t loves you … you stop seeing / pursuing her …. No gain in one side love story .

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I ordered dairy milk from Amazon and those came with ice bag a few months back. I think they do take care of orders that are Amazon fulfilled.

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Don’t order biscuits or chocolates from Amazon
May be, seller deliberately sent damaged or melted ones which can not be sold in shop
Once I rcvd all biscuits crushed, could not ask for refund else SVD offer etc will not apply after refund.
Put ‘The end’ for these kind of items from Amazon

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caks2006407 wrote:

Don’t order biscuits or chocolates from Amazon
May be, seller deliberately sent damaged or melted ones which can not be sold in shop
Once I rcvd all biscuits crushed, could not ask for refund else SVD offer etc will not apply after refund.
Put ‘The end’ for these kind of items from Amazon

Pre 2020, I never received damaged/torn packets of edible items but things are getting worse now.
During covid19 , I thought it was due to pressure on a small number of people working but now there’s no excuse.
Also Amazon retail, cloudtail are selling expired and very near expiry items. Some items has the expiry date written on web page, others don’t.
And one cc even has the guts to say that the fruit syrup was not expired yet!! Amazon India/Flipkart staff behaves the same as govt employees.
(Except for a very few bunch of people who are not a**holes).

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[OFF–TOPIC]

Seems there are many users who got hurt biggrin toungueout

-1rating for total 13 votes
6up 7down 🙄

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rini50 wrote:

Expired monin syrup was from the main account. Yes, got refund after escalation to Jeff.
This one has been escalated too, so hoping for the best.

escalate kaise karte ha

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nandu.0076 wrote:

Never believe Amazon CS words

I thought screenshots would be useful. Another dimer this month told me that even his unboxing video of a damaged item received had his refund/replacement request rejected.
And there they go (amazon india) fighting to buy big bazaar at cheaper rate rolleyes

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161508-v2.0 wrote:

[OFF–TOPIC]

Seems there are many users who got hurt biggrin toungueout

-3rating for total 7 votes
2up 5down 🙄

Must be those Amazon spies laughing

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rini50 wrote:

I thought screenshots would be useful. Another dimer this month told me that even his unboxing video of a damaged item received had his refund/replacement request rejected.
And there they go (amazon india) fighting to buy big bazaar at cheaper rate rolleyes

Haha and they are also planning to setup payment bank same like Paytm

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nandu.0076 wrote:

Haha and they are also planning to setup payment bank same like Paytm

Oh! I didn’t know that. Hope their request is rejected/blocked.

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