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Not receiving OTP from Banks

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deals44u

Hi,

I have a strange issue from last week. Im not receiving OTP’s from yesbank, RBL and Amex bank ( All are creditcards). However im receiving all other messages from the bank. ( Like money debit, money credit etc)

The operator is Airtel and i tried to test it by changing my banking mobile number to another Airtel number and i got the OTP. Even Airtel is unaware whats happening. I tested by replacing my sims to other mobiles but all went in vain.

I have raised a complaint but it looks like a strange issue. Please advise if im missing any troubleshooting steps.

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igen wrote:

Smartphone brand?

Samartphone brand is samsung galaxy s7 edge. Moreover i changed my sim to normal basic handset, then too am not receiving OTP.

@rajrocks@@ I know you had this similar issue. Can you just tell me is thatt fixed or what had happened?

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deals44u wrote:

So what needs to be done to get this resolved? These are bank OTP’s and nothing else https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

I tried all possible channels (Vodafone, Airtel, DD Admins etc.) to find the SMS Gateway provider details so that I can contact them directly, but no one is providing that info. I am using my secondary number for certain OTP requirements (like yourfirst). Amex sends OTP to email also, managing with that.

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enapster wrote:

I tried all possible channels (Vodafone, Airtel, DD Admins etc.) to find the SMS Gateway provider details so that I can contact them directly, but no one is providing that info. I am using my secondary number for certain OTP requirements (like yourfirst). Amex sends OTP to email also, managing with that.

Yeah but yesbankrewardz don’t send sms to email so unable to redeem https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif now issue seems specific to amex and yes bank rewards.im able to get other OTP

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deals44u wrote:

Yeah but yesbankrewardz don’t send sms to email so unable to redeem https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif now issue seems specific to amex and yes bank rewards.im able to get other OTP

I don’t get SMS from many – Amex (OTP), YouFirst, GCI, Zingoy, DesiDime etc.

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i have faced same problem in airtel no after too many complaint tried evrything and failed to otp comes then MNP to bsnl and otp comes within seconds

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extramoney wrote:

i have faced same problem in airtel no after too many complaint tried evrything and failed to otp comes then MNP to bsnl and otp comes within seconds

That’s a different problem. I moved from Vodafone to Airtel and the problem persists. In fact, when I was using Vodafone, I had spoken to an engineer from their network operations team who listed out each SMS that had entered their system and delivered to me. They were 100% sure that the SMS that I am talking about had not entered their system. But they were not able to tell me the source of Amex OTP and others.

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enapster wrote:

That’s a different problem. I moved from Vodafone to Airtel and the problem persists. In fact, when I was using Vodafone, I had spoken to an engineer from their network operations team who listed out each SMS that had entered their system and delivered to me. They were 100% sure that the SMS that I am talking about had not entered their system. But they were not able to tell me the source of Amex OTP and others.

Exactly my problem is with certain sites and that means it might be sender gateway problem….

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deals44u wrote:

Samartphone brand is samsung galaxy s7 edge. Moreover i changed my sim to normal basic handset, then too am not receiving OTP.

@rajrocks@@ I know you had this similar issue. Can you just tell me is thatt fixed or what had happened?

i was not at all getting any sms. over here ur atleast getting specific and not getting specific.

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rajrocks wrote:

i was not at all getting any sms. over here ur atleast getting specific and not getting specific.

So still are you facing the issue ?

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I suspect it is a DND issue..
try deactivating it (if you have activated it) and wait for 7 days and check..

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deals44u wrote:

How did you solve the issue?

escalated to highest level. to all stake holders including airtel, hardware – i guess alcatel n software – i guess wipro. dont remember exactly. but it had gone to higher management of all stake holders.

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161508 wrote:

I suspect it is a DND issue..
try deactivating it (if you have activated it) and wait for 7 days and check..

Its definitely not a DND issue as im able to receive SMS in another mobile number, same operator which is activated with Full DND. I suppose there is something which i could not reiterate.

DND was activated way back and im facing issues only for a week back.

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As far as I know, For Amex card otp doesn’t come if you are doing transaction on international platforms.

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savingoooooo wrote:

As far as I know, For Amex card otp doesn’t come if you are doing transaction on international platforms.

I just want to reiterate that im receiving OTP’s to email ID but not to mobile number. Whichever site is asking for OTP ( Both local and international) OTP’s are getting delivered to email but not to mobile.

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rajrocks wrote:

escalated to highest level. to all stake holders including airtel, hardware – i guess alcatel n software – i guess wipro. dont remember exactly. but it had gone to higher management of all stake holders.

Oh I dont know what they will do in my scenario. They said they will refresh my profile and lets see whats happening.

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deals44u wrote:

Oh I dont know what they will do in my scenario. They said they will refresh my profile and lets see whats happening.

just be patient. they will try to do it. for me it took few months and they were in constant touch.

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rajrocks wrote:

just be patient. they will try to do it. for me it took few months and they were in constant touch.

Thanks a lot Bro and will wait for their resolution…

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marketdimer wrote:

idbi bank has otp sending issues too. https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

Oh is it? there are several issues with banking OTP’s

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on same boat from last 12-13 years….voda number ported to jio but still problem persists…….it has something to do with gateway used and specific to few mobile series…

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dearajay wrote:

on same boat from last 12-13 years….voda number ported to jio but still problem persists…….it has something to do with gateway used and specific to few mobile series…

why the gateway block the series? why is that so?

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Now i started receiving OTP’s from some banks, However Aadhar OTP’s and Amex OTP’s are having issues.

I feel like an issue intermittently. What could be the reason. Any idea guys? I have a secondary number in the same mobile with the same operator but im receiving OTP’s without any issues.

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