Now check UPI pending transactions status online & raise complaints against transactions

Now check your UPI pending transactions status online & raise complaints against transactions that have not been processed or the money has not reached the beneficiary, and raise complaints against merchant transactions:

NPCI launches UPI-Help on BHIM app -

This will enable the users to check the status of the pending transactions, raise complaints against transactions that have not been processed or the money has not reached the beneficiary.

“To start with, NPCI has gone live on the BHIM app for the customers of State Bank of India, AXIS Bank, HDFC Bank, and ICICI Bank. Customers of Paytm Payments Bank and TJSB Sahakari Bank shall also be able to get the advantage of UPI-Help soon. Users of other banks participating in UPI will be able to enjoy the best of UPI-Help in the coming months,"

National Payments Corporation of India (NPCI), the umbrella entity for digital payments in India, has gone live with “UPI-Help” on BHIM UPI, which will act as a grievance redressal mechanism for the users of the BHIM application.

The application will enable the users to check the status of the pending transactions, raise complaints against transactions that have not been processed or the money has not reached the beneficiary, and raise complaints against merchant transactions.

“To start with, NPCI has gone live on the BHIM app for the customers of State Bank of India, AXIS Bank, HDFC Bank, and ICICI Bank. Customers of Paytm Payments Bank and TJSB Sahakari Bank shall also be able to get the advantage of UPI-Help soon. Users of other banks participating in UPI will be able to enjoy the best of UPI-Help in the coming months," NPCI said.

NPCI Official Media Statement -

Mumbai – March 15, 2021: In continuation to the RBI’s vision of having customer friendly and transparent dispute redressal mechanism (ODR), now National Payments Corporation of India (NPCI) has gone live with ‘UPI-Help’ on BHIM UPI, a part of Digi-Help stack by NPCI. The redressal mechanism will create a superior and hassle-free experience on issue resolution for BHIM UPI app users.

The UPI-Help will enable BHIM UPI users to use their app for the following:

1. Check status for pending transactions
2. Raise complaint for transactions that have not been processed or money not credited to the beneficiary
3. Raise complaint for merchant transactions

UPI-Help can resolve complaints online for person-to-person (P2P) transactions. In addition to this, in case of pending transactions where user doesn’t take any action, the UPI-Help shall also proactively attempt to auto update the final status of the transactions on the app.

The RBI’s initiative of introducing ODR is paving the way to empower customers to confidently adopt digital payments and go cashless. The other banks are also gearing up to implement UPI-Help for creating strengthened digital payment ecosystem focussed towards customer protection.

The UPI-Help system is an example of the convergence of technology and innovation for future-proofing customer grievance redressal mechanism. The UPI-Help going live on BHIM UPI will instil a sense of confidence and further encourage more users to get on-boarded into the digital payments ecosystem owing to the enhanced confidence for their UPI transactions