OneCard Email ID Change

Complaint on twitter to Onecardhelp

ok done.. 

Problem with one card is that. They have one of the best app UI&UX but when it comes to customer support, they’re pathetic

They Won’t Change Email Id And Mobile Number 

I got the following response from One card customer support regarding email ID change…

To validate a registered email ID change request -

1. The user needs to raise it via the preferred email ID and mention the Old and Preferred Email ID in the subject. Kindly write to us for a change of email ID from your ##preferred/current## email ID as well.

2. Send us a clear selfie while holding your PAN card (details should be visible).

Also, once the email ID is changed you need to authenticate it from the inbox of the new email ID.

Here issue is, they have wrongly connected my id to my bro’s mobile. Sent this Selfie multiple times from past one month from both accounts as they asked several times

Below is latest response

Greetings from OneCard!
We understand your concern regarding update your email ID i.e. “--” on your another OneScore account with mobile number -—.
We would like to inform you that, we can fetch your CIBIL/ Experian score with only a single phone number linked across your credit cards and loan accounts. We will not be able to fetch your score using any other number due to conflict of identity. Hence, we wont be able to proceed your request to update the email ID with another mobile number --

.
We request you to contact bureau i.e (CIBIL, Experian) to update your mobile number in their records, so you will be get the exact OneScore report.
We appreciate your understanding in the interim.
———————————————————————————————————————————————————————————————————————————————————-

Now we both have seperate cards, seperate cibil. Only one card is linking both accounts

What’s the use of email for onecard?
I barely recieve any mail…

xxxyyyzzz wrote:

What’s the use of email for onecard?
I barely recieve any mail…

Issue is, my bro can’t apply as his mobile linked with my email and credit score can’t be fetched for his account

Sry to hear ur horrible exp; how crazy they are just for email?

My email id change so i request this change mail id. Old. Mail id  remove password also. Not remember so new email  id change

PowerStar wrote:

They Won’t Change Email Id And Mobile Number 

They can if they want to. I used outlook ID to apply for the card first but got a response from them the application is on hold and the mail ID should be Gmail. Few months from then, they added options for Yahoo/Outlook and tried contacting them via same mode (Twitter support) but got a vague response that they can’t take email change requests via Twitter and it should be done via App itself

getready wrote:

They can if they want to. I used outlook ID to apply for the card first but got a response from them the application is on hold and the mail ID should be Gmail. Few months from then, they added options for Yahoo/Outlook and tried contacting them via same mode (Twitter support) but got a vague response that they can’t take email change requests via Twitter and it should be done via App itself

Thq For The Update Bro 

For me, they never changed ID – finally my bro tried from another ID with same mobile number and his card got approved as well

sir my cell no.

is my card is working my card no. 

Send a mail from registered email address and ask for email change. They will tell you to send a selfie with pan card in hand from the mail which you want to be updated that’s it.

Ash-D wrote:

Send a mail from registered email address and ask for email change. They will tell you to send a selfie with pan card in hand from the mail which you want to be updated that’s it.

I sent them almost 10 times from both my mail IDs

Dev7162 wrote:

I sent them almost 10 times from both my mail IDs

Ohh I got mine updated around a week ago only although I don’t hold any of their cards so that might be the reason it went smooth,

Ash-D wrote:

Ohh I got mine updated around a week ago only although I don’t hold any of their cards so that might be the reason it went smooth,

That is the main reason, once onecard is issued with a specific email id they don’t change it that easily unless the other email id is also in your cibil report/linked with other cc in your name & not being used by some other person(relative etc for their cc).

P.S. @admin pls change thread title to “onecard”.

my relative also stuck in similar situation. He was applying onecard for relative, a wrong email id selected, and card declined to to kyc failed. Now multiple email send to change email id, but no response from onecard at all. 

guest_999 wrote:

That is the main reason, once onecard is issued with a specific email id they don’t change it that easily unless the other email id is also in your cibil report/linked with other cc in your name & not being used by some other person(relative etc for their cc).

P.S. @admin pls change thread title to “onecard”.

During my application , it said to enter CIBIL otp, which never came
And after that directly it said application denied
Is this a bug?
Referral offer also was only for 2 days so need to wait once new refer offer comes anyways

avgn wrote:

During my application , it said to enter CIBIL otp, which never came
And after that directly it said application denied
Is this a bug?
Referral offer also was only for 2 days so need to wait once new refer offer comes anyways

It is a bug. Same thing Happened with an add-on application. Got the CIBIL sms but it ended up in spam folder, closed the app and retried it only to get the card rejected status

avgn wrote:

During my application , it said to enter CIBIL otp, which never came
And after that directly it said application denied
Is this a bug?
Referral offer also was only for 2 days so need to wait once new refer offer comes anyways

Just something to keep in mind for future reference, sometimes some messaging apps fail to show/notify the received sms if mobile connected to/not connected to wifi so always check by opening 1-2 other messaging apps if you are expecting a sms & it doesn’t come.

getready wrote:

It is a bug. Same thing Happened with an add-on application. Got the CIBIL sms but it ended up in spam folder, closed the app and retried it only to get the card rejected status

So did you email them
Now the 2000 Rs offer is also gone

Let’s say issue gets solved for that account will the referrer still get points based on whatever offer is active

avgn wrote:

So did you email them
Now the 2000 Rs offer is also gone

Let’s say issue gets solved for that account will the referrer still get points based on whatever offer is active

Nope, didn’t mail them. Tried this when my dad was here in April and now i’m not sure i should raise a concern via my account or his

Let’s say issue gets solved for that account will the referrer still get points based on whatever offer is active

I guess so. As BP gets credited based on the current active offer and after successful application/approval

One score change the gmail

Sir my one score app Is not opening because I was forgoted my gamil so who to open sir plz help me 

hii sir aplying one credit 

but iam not getting verification call 

still iam not reciving the card 

Help one card kyc problem