One Card Email ID Change

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vithanideves...

I am holding one card. Tried to apply for my brother but somehow it is fetching my email id in his mobile number so his credit score is not fetched. Now I am trying to change email id from last 1 month. Sometimes they ask request from my email then from his email then my then his and now they asking for restart request from my email


More than one month passed and they even didnt changed email id

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Deal Captain Deal Captain
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Complaint on twitter to Onecardhelp

Hotshot Hotshot
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Problem with one card is that. They have one of the best app UI&UX but when it comes to customer support, they’re pathetic

Chennai Super Kings Chennai Super Kings
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They Won’t Change Email Id And Mobile Number 


Deal Subedar Deal Subedar
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I got the following response from One card customer support regarding email ID change…

To validate a registered email ID change request -

1. The user needs to raise it via the preferred email ID and mention the Old and Preferred Email ID in the subject. Kindly write to us for a change of email ID from your ##preferred/current## email ID as well.

2. Send us a clear selfie while holding your PAN card (details should be visible).

Also, once the email ID is changed you need to authenticate it from the inbox of the new email ID.

Cool Cool
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Here issue is, they have wrongly connected my id to my bro’s mobile. Sent this Selfie multiple times from past one month from both accounts as they asked several times

Below is latest response

Greetings from OneCard!
We understand your concern regarding update your email ID i.e. “--” on your another OneScore account with mobile number -—.
We would like to inform you that, we can fetch your CIBIL/ Experian score with only a single phone number linked across your credit cards and loan accounts. We will not be able to fetch your score using any other number due to conflict of identity. Hence, we wont be able to proceed your request to update the email ID with another mobile number --

.
We request you to contact bureau i.e (CIBIL, Experian) to update your mobile number in their records, so you will be get the exact OneScore report.
We appreciate your understanding in the interim.
———————————————————————————————————————————————————————————————————————————————————-

Now we both have seperate cards, seperate cibil. Only one card is linking both accounts

Super Stud Super Stud
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What’s the use of email for onecard?
I barely recieve any mail…

Cool Cool
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xxxyyyzzz wrote:

What’s the use of email for onecard?
I barely recieve any mail…

Issue is, my bro can’t apply as his mobile linked with my email and credit score can’t be fetched for his account

Pro Shopping Friend Pro Shopping Friend
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Sry to hear ur horrible exp; how crazy they are just for email?

Deal Newbie Deal Newbie
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My email id change so i request this change mail id. Old. Mail id  remove password also. Not remember so new email  id change

Mobile Guru Mobile Guru
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PowerStar wrote:

They Won’t Change Email Id And Mobile Number 


They can if they want to. I used outlook ID to apply for the card first but got a response from them the application is on hold and the mail ID should be Gmail. Few months from then, they added options for Yahoo/Outlook and tried contacting them via same mode (Twitter support) but got a vague response that they can’t take email change requests via Twitter and it should be done via App itself

Chennai Super Kings Chennai Super Kings
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getready wrote:

They can if they want to. I used outlook ID to apply for the card first but got a response from them the application is on hold and the mail ID should be Gmail. Few months from then, they added options for Yahoo/Outlook and tried contacting them via same mode (Twitter support) but got a vague response that they can’t take email change requests via Twitter and it should be done via App itself

Thq For The Update Bro 

Cool Cool
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For me, they never changed ID – finally my bro tried from another ID with same mobile number and his card got approved as well

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