OneCard: transaction decline issue - is there any workaround for this ?

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mayur.sagavk...

Sorry, we had to decline your last OneCard txn of Rs.XXX.00 at Bundl technol Bangalor as your total billed purchases for the month are exceeding your assigned monthly credit limit. To continue using the card, increase your credit limit by making an additional fixed deposit. Increase limit here 1cardapp.page.link/open – Team OneCard, FPL Technologies

I donot have any outstanding .
I wanted to do a transaction of Rs. 2657 of Swiggy Instamart
.

My actual Credit Limit is : 2200. [this is against FD = Rs. 2000]
To make the trx of Rs. 2657 I paid Rs. 467 in advance.

Now: Getting the mentioned error, Asking me to increase the credit FD now.
Is there any way to contact one care over phone.
Thanks

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Deal Subedar Deal Subedar
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Last 3 lines of your post is the work for this.

Deal Subedar Deal Subedar
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PAY THE OUTSTANDING AMOUNT AND THEN TRY….

Deal Cadet Deal Cadet
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batmanBABA wrote:

PAY THE OUTSTANDING AMOUNT AND THEN TRY….

I donot have any outstanding .
I wanted to do a transaction of Rs. 2657 of Swiggy Instamart.

My actual Credit Limit is : 2200. [this is against FD = Rs. 2000]
To make the trx of Rs. 2657 I paid Rs. 467 in advance.
Now: Getting the mentioned error.

Asking me to increase the credit fD.
is there any way to contact one care over phone.
Thanks

Chennai Super Kings Chennai Super Kings
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mayur.sagavkar435789 wrote:

I donot have any outstanding .
I wanted to do a transaction of Rs. 2657 of Swiggy Instamart.

My actual Credit Limit is : 2200. [this is against FD = Rs. 2000]
To make the trx of Rs. 2657 I paid Rs. 467 in advance.
Now: Getting the mentioned error.

Asking me to increase the credit fD.
is there any way to contact one care over phone.
Thanks

Increase the fd size instead of paying extra bill

Entertainer Entertainer
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mayur.sagavkar435789 wrote:

I donot have any outstanding .
I wanted to do a transaction of Rs. 2657 of Swiggy Instamart.

My actual Credit Limit is : 2200. [this is against FD = Rs. 2000]
To make the trx of Rs. 2657 I paid Rs. 467 in advance.
Now: Getting the mentioned error.

Asking me to increase the credit fD.
is there any way to contact one care over phone.
Thanks

Yes there’s a way to contact one card CC via phone.
I don’t remember the process but there’s a way. I spoke to them regd card closure conditions.

Deal Lieutenant Deal Lieutenant
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mayur.sagavkar435789 wrote:

I donot have any outstanding .
I wanted to do a transaction of Rs. 2657 of Swiggy Instamart.

My actual Credit Limit is : 2200. [this is against FD = Rs. 2000]
To make the trx of Rs. 2657 I paid Rs. 467 in advance.
Now: Getting the mentioned error.

Asking me to increase the credit fD.
is there any way to contact one care over phone.
Thanks

Recently they have stopped transactions above credit limit even if you fund above limit. Only way Increase FD limit

Deal Subedar Deal Subedar
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mayur.sagavkar435789 wrote:

I donot have any outstanding .
I wanted to do a transaction of Rs. 2657 of Swiggy Instamart.

My actual Credit Limit is : 2200. [this is against FD = Rs. 2000]
To make the trx of Rs. 2657 I paid Rs. 467 in advance.
Now: Getting the mentioned error.

Asking me to increase the credit fD.
is there any way to contact one care over phone.
Thanks

One card dont allow that………u cant do transaction more than ur credit limit even after adding money…..

Deal Cadet Deal Cadet
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bohemian wrote:

Recently they have stopped transactions above credit limit even if you fund above limit. Only way Increase FD limit

Thanks for the update. Didnt know this.
NOTE: Even transaction of Rs. 200 are failing. with the same error. will check with customer care how much credit limit should i increase to make a successful transaction

Deal Lieutenant Deal Lieutenant
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mayur.sagavkar435789 wrote:

yeah.
Just to make sure - How much credit limit should i increase now. Getting in touch with customer care
In my case if i increase credit limit by lets say Rs. 500. will i be able to do the mentioned transaction of Rs.2657 ? 

You can try adding extra amount in swiggy money for time being and pay 2200 with card. Add 467 in swiggy money.

Yes if your limit is increased your transaction will go through 

Deal Cadet Deal Cadet
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bohemian wrote:

You can try adding extra amount in swiggy money for time being and pay 2200 with card. Add 467 in swiggy money.

Yes if your limit is increased your transaction will go through 

Just thought of informing me
GOT THIS RESPONSE from twitter oneCard Help - @OneCardHelp
:

Hey Mayur, we are here for you and after checking from our end, request you to try after 24-48 hours for a smooth transacting experience further as looks like you have heated up your OneCard as of now. We are always here if the issue persists and feel free to write back to us. Cheers! -Rahul

Deal Cadet Deal Cadet
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mayur.sagavkar435789 wrote:

Just thought of informing me
GOT THIS RESPONSE from twitter oneCard Help - @OneCardHelp
:

Hey Mayur, we are here for you and after checking from our end, request you to try after 24-48 hours for a smooth transacting experience further as looks like you have heated up your OneCard as of now. We are always here if the issue persists and feel free to write back to us. Cheers! -Rahul

Heated up your card?? What does that mean?

Deal Cadet Deal Cadet
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agada wrote:

Heated up your card?? What does that mean?

(My limit was 2200- I had paid additional 2000 to make my limit 4200 and transaction such ways. May be because of that).. 
Though the card has started working again .. I checked Rs. 100 paytm load – it worked. Not sure it has completely restored on all websites.
Thanks !

Deal Cadet Deal Cadet
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mayur.sagavkar435789 wrote:

(My limit was 2200- I had paid additional 2000 to make my limit 4200 and transaction such ways. May be because of that).. 
Though the card has started working again .. I checked Rs. 100 paytm load – it worked. Not sure it has completely restored on all websites.
Thanks !

Is it working now on all websites? Because I am also facing same problem. It is not allowing even 400 bucks transaction, though I have credit with them of 12k and my original card limit is 2200 against FD of 2k.

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