Online Purchase Serial Number

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Online Purchase Serial Number

Read this article today https://www.team-bhp.com/forum/gadgets-computer...

Checked my new thomson tv and both the serial numbers are different the one in TV and the one in invoice.

Can anyone check?

7 Comments  |  
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To add to this, always demand to sellers to mention serial number on the invoice whenever buying an Apple product online.

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Altius wrote:

Read this article today https://www.team-bhp.com/forum/gadgets-computers-software/229546-serial-number-scam-when-ordering-electronics-online.html

Checked my new thomson tv and both the serial numbers are different the one in TV and the one in invoice.

Can anyone check?

Haven’t gone through the whole post in that link, but curious to know; whether you caught the (serial number mismatch) discrepancy beforehand and then came by that article/post
OR
it is the other way round.

do not have direct experience with Flipkart in such issues, but with Amazon, at times (depending on how sensible and meticulous the agents are) the CSAs could get answers/resolutions fron the seller teams within a week of escalating the issue and in not so lucky scenario😔 the correct invoice softcopy even took a fornight.
Like well beyond the return window also lapsed😳.
(totally the goof-up between the back-end agents assigned to work on Cloudtail issues and sometimes of those who are the frontline CSAs for us/buyers)


Currently, even Flipkart CSD is in ’terrible" shape.
So your best bet is if you can directly have the incident ID taken care of by the real escalations team.
(the people to whom [email protected], [email protected] get locked and those who call from numbers starting with +9180679nNnNn )

If they get involved then mostly your issue could get resolved (invoice with the serial number which you inform them about) within the return window.

(all callmeback or automated incoming calls of FK customer support are from agents in Work From Home. They are all useless and with zero understanding or even basic authority to raise the issue.
if the issue is crucial or needs expedited resolution, I can only suggest to not even waste a single minute by talking to them).
Aside of being incompetent or not being given even basic access, many of them innocently end up telling that they just got hired before the sale season. others (including the equally incompetent supervisory staff, team leader) also simply disconnect the call whenever they feel.

one can thus save energies and only devote time explaining urgent issues only to the escalations or those primary agents who are in work from office (they are the original agents. older employees with real grasp).

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Interesting! Thanks for sharing this. I never knew this kind of malpractice is also happening in Flipkart.

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Expand
GrakmorXm wrote:

Haven’t gone through the whole post in that link, but curious to know; whether you caught the (serial number mismatch) discrepancy beforehand and then came by that article/post
OR
it is the other way round.

do not have direct experience with Flipkart in such issues, but with Amazon, at times (depending on how sensible and meticulous the agents are) the CSAs could get answers/resolutions fron the seller teams within a week of escalating the issue and in not so lucky scenario😔 the correct invoice softcopy even took a fornight.
Like well beyond the return window also lapsed😳.
(totally the goof-up between the back-end agents assigned to work on Cloudtail issues and sometimes of those who are the frontline CSAs for us/buyers)


Currently, even Flipkart CSD is in ’terrible" shape.
So your best bet is if you can directly have the incident ID taken care of by the real escalations team.
(the people to whom [email protected], [email protected] get locked and those who call from numbers starting with +9180679nNnNn )

If they get involved then mostly your issue could get resolved (invoice with the serial number which you inform them about) within the return window.

(all callmeback or automated incoming calls of FK customer support are from agents in Work From Home. They are all useless and with zero understanding or even basic authority to raise the issue.
if the issue is crucial or needs expedited resolution, I can only suggest to not even waste a single minute by talking to them).
Aside of being incompetent or not being given even basic access, many of them innocently end up telling that they just got hired before the sale season. others (including the equally incompetent supervisory staff, team leader) also simply disconnect the call whenever they feel.

one can thus save energies and only devote time explaining urgent issues only to the escalations or those primary agents who are in work from office (they are the original agents. older employees with real grasp).

It’s the otherway round.. Read the post checked my latest purchase and saw the fraud first hand.. Wanted to know if it really the case for a good number of people… Have emailed and connected with them on social media.. But I know they are useless. Same is myntra currently fighting with them for sending used products… Beware.. Be cautious…

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An imei number of the phone is also not mentioned on the invoice.

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