Order Not Delivered By Flipkart

tappukepapa wrote:

One more Update: Order Delivered by flipkart, seems directly via seller Wakefit. It was for my uncle, and delivery was on his address, so he accepted the order today despite knowing it has been cancelled yesterday. What will be the next step? Refund or order will be updated as delivered.

@caks2006407 @decideaim @getready @quantum

He shouldn't have accepted. Anyways skip unboxing, DM twitter support +/ mail escalations team, wait for couple of weeks (until you get a proper response) and then enjoy product and refund

getready wrote:
He shouldn't have accepted. Anyways skip unboxing, DM twitter support +/ mail escalations team, wait for couple of weeks (until you get a proper response) and then enjoy product and refund

He recorded an unboxing video and using mattress as well.  😊

I complained yesterday on twitter and order cancelled after half an hour.

So, should i inform them about delivery of order or wait for updates by them?

tappukepapa wrote:

He recorded an unboxing video and using mattress as well.  😊

I complained yesterday on twitter and order cancelled after half an hour.

So, should i inform them about delivery of order or wait for updates by them?

Flipkart might let you keep both product and refund but its always best to inform and let them make this decision

tappukepapa wrote:

He recorded an unboxing video and using mattress as well.  😊

I complained yesterday on twitter and order cancelled after half an hour.

So, should i inform them about delivery of order or wait for updates by them?

I think they will update it as delivered based on seller feedback.

getready wrote:
Flipkart might let you keep both product and refund but its always best to inform and let them make this decision

Informed them on twitter DM, lets wait for their reply. But heard that, even if they provide refund, they can take it back through Credit card company. There is a post in DD about that.

tappukepapa wrote:

Informed them on twitter DM, lets wait for their reply. But heard that, even if they provide refund, they can take it back through Credit card company. There is a post in DD about that.

Technically they cannot (Product delivered after the issuance of refund).. the other-wise case is very much possible since the seller is third party (taking back the product even if it is unboxed)

getready wrote:
Technically they cannot (Product delivered after the issuance of refund).. the other-wise case is very much possible since the seller is third party (taking back the product even if it is unboxed)

The person is not in the mood of returning it. 😊😄
He got it after waiting for 15 days. On flipkart page, its showing order cancelled and no sign of refund initated or processed.

tappukepapa wrote:

One more Update: Order Delivered by flipkart, seems directly via seller Wakefit. It was for my uncle, and delivery was on his address, so he accepted the order today despite knowing it has been cancelled yesterday. What will be the next step? Refund or order will be updated as delivered?

@caks2006407 @decideaim @getready @quantum

Over in discussion. 🥂 heppy weekend @tappukepapa

tappukepapa wrote:
The person is not in the mood of returning it. 😊😄
He got it after waiting for 15 days. On flipkart page, its showing order cancelled and no sign of refund initated or processed.

I wouldn't be using the product if i'm your uncle for some time at least 😄
Anyways you've done your part, let's see what FK got to say about this (Assuming social media support can understand the case / got patience to make an internal inquiry about this with the concerned payments/delivery department)

Delays in case of mattresses is very common, whichever site you order. In most cases manufacturers being the actual sellers are not directly connected with the ecommerce sites for tracking purposes. 

Also some manufacturers even call the customer themselves directly to confirm design and size, as shipping is very expensive and they don't want the hassles of cancellation and refunds. 

In my case mattress manufacturer informed me that they manufacture the mattress for the desired size only after confirming directly from customer. It is dispatched after that, so upto two weeks is normal delivery period.

quantum wrote:

Over in discussion. 🥂 heppy weekend @tappukepapa

Still not over bro, the real fun begins now. 😊

tappukepapa wrote:
Still not over bro, the real fun begins now. 😊

if u tweet too much now, then u are troubling FK employees and in turn they have to face some consequences of their mistake

otherwise they simply pay seller and claim from transit insurance or write off

u already took revenge very lucky, they will not take product

do not entertain seller anymore

caks2006407 wrote:

if u tweet too much now, then u are troubling FK employees and in turn they have to face some consequences of their mistake

otherwise they simply pay seller and claim from transit insurance or write off

u already took revenge very lucky, they will not take product

do not entertain seller anymore

But refund nahi mila, milega bhi ya nahi, pata nahi. Need a clarity then wlll move on. Not entertaining them, just messaged them on twitter, to tell them status of order.

tappukepapa wrote:
But refund nahi mila, milega bhi ya nahi, pata nahi. Need a clarity then wlll move on. Not entertaining them, just messaged them on twitter, to tell them status of order.

yes, you will get refund

tappukepapa wrote:
But refund nahi mila, milega bhi ya nahi, pata nahi. Need a clarity then wlll move on. Not entertaining them, just messaged them on twitter, to tell them status of order.

While In transit you requested the product to be cancel in twitter & they did it , after that someone in home accepted the order with/without knowing that you had requested to cancel it.

Since they had cancelled it at initial before the delevery of the product for refund, now your assuming that refund to be credit to your source a/c because it had been refunded before the delevery. Iam i right?

So, the question is weren't the feedback of the seller transfer to Flipkart?

Hmmmm.... interesting case ....do update further 

issu wrote:

While In transit you requested the product to be cancel in twitter & they did it , after that someone in home accepted the order with/without knowing that you had requested to cancel it.

Since they had cancelled it at initial before the delevery of the product for refund, now your assuming that refund to be credit to your source a/c because it had been refunded before the delevery. Iam i right?

So, the question is weren't the feedback of the seller transfer to Flipkart?

Hmmmm.... interesting case ....do update further 

Yes, you have understood the whole scenario. The seller has provided feedback to Flipkart and even i have told the Fk Twitter team that order has been delivered. I just needed clarity on the issue. Order Marked as delivered in app as well.

Now the product has been delivered if you get refund be happy or if you don't like the product raise a return request and get refund then be happy 😀

I am also facing the same issue. I ordered a wakefit bed online from Flipkart and it was not delivered and marked as delivered. What are the next step? 

koseavase wrote:

I am also facing the same issue. I ordered a wakefit bed online from Flipkart and it was not delivered and marked as delivered. What are the next step? 

Complain on twitter, you will get call within a day. My order delivered very next day after complaining.

tappukepapa wrote:

Complain on twitter, you will get call within a day. My order delivered very next day after complaining.

Where is the product review

kartikxxx wrote:

Where is the product review

Are Mere Mama ka order tha, review unse puchhna padega.

tappukepapa wrote:

Are Mere Mama ka order tha, review unse puchhna padega.

tappukepapa wrote:

Are Mere Mama ka order tha, review unse puchhna padega.

They cancelled refund later or reversed amount?

kukdookoo wrote:
They cancelled refund later or reversed amount?

Order Delivered next morning after complaining on Twitter.

tappukepapa wrote:
Order Delivered next morning after complaining on Twitter.

no no paji i am asking about refund which they say they will start, they cancelled refund or reversed it from card later?

kukdookoo wrote:
no no paji i am asking about refund which they say they will start, they cancelled refund or reversed it from card later?

No status on that. Order showing cancelled and delivered as well.

Surprised so many have issues with delivery dates. I ordered around 2 months back and for me it showed delivery after a week. Considering that, went out of town and was surprised when i got call from my watchman that a parcel was at gate- it was delivered in less than 48 hrs!

It is a Tier2 town..

anyway to send message to seller (wakefit) on flipkart just like there is option in amazon ?

akki.akki wrote:
anyway to send message to seller (wakefit) on flipkart just like there is option in amazon ?

No option but you can contact them via twitter or call support 988 3333 123