Hot Deal Ordered an item in amazon but not received refund -sbi Bank -please share your experience and help me

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Thanks for writing back to us. I really appreciate your patience and understanding in this regards. ​
I can understand your pressure regarding the refund.
As a loyal customer, I don’t want you to wait any more hence I’ve contacted our billing team and requested for the refund reference number.
Generally the refund gets credited within 5-6 business days from the date of refund, so as you haven’t received your refund yet, I’m providing you the transaction reference number as a confirmation from our end.
The Authorization Code (Refund Reference Number) for the transaction is 225514 .
To make sure this issue is resolved I wanted to know whether you have used the word “charge dispute” to your bank customer service agent using this reference number: 232493, if you have mentioned the word charge dispute to the bank they will be providing you the reference number for that charge dispute.
I am giving you this information to help but please don’t think that I’m giving you any false information and misleading you which is not my intention to mislead you by giving any wrong information. That is the reason I am requesting you to please mention the word “charge dispute” with the bank agent otherwise they will not dispute the charge for you. The reason behind requesting you to use charge dispute is, once the charge dispute is filed for your refund it will not take much time to locate the refund for you.
In this case I kindly request you to contact the bank customer care support for further assistance so that they would help you precisely.
When you contact them, then please inform that the refund is not reflecting on your account and raise a charge dispute with the above mentioned transaction number provided to you and dispute the transaction as “refund never processed.”
Rest assured that all the refund has been processed from our end.

Expired over 2 years
43 Comments  |  
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Deal Cadet
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I have also same problem with snapdeal ongoing with dispute filled sbi care for failed transaction not reversed they argument contact with retialer as transaction is success show both says they dont know were is my money gone

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Deal Cadet
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You have got RRN no so contact sbi care and find the transaction is done or not

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Deal Cadet
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something like this happened with me also in past. amazon is the culprit, its not banks fault

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Deal Captain
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I had a similar problem with SBH (State bank of Hyderabad) which is now SBI for a transaction done on Flipkart. Just take the transaction reversal reference number and talk in your branch in which you hold your account.

For me the issue was with the bank itself. Once I went and talked to them they approved the reverse transaction on their internal portal and within some time the amount got reflected in my account.

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raghupro wrote:

I had a similar problem with SBH (State bank of Hyderabad) which is now SBI for a transaction done on Flipkart. Just take the transaction reversal reference number and talk in your branch in which you hold your account.

For me the issue was with the bank itself. Once I went and talked to them they approved the reverse transaction on their internal portal and within some time the amount got reflected in my account.

What to do? I went branch and explain my issue to them. Bank manager saying that he never faced this kind of probelm and branch manger said he can not help on this issue .can someone explain process for disputed charge in sbi

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Deal Cadet
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RTI lga do

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Deal Newbie
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Same with me. 7499 rs got transacted twice from my sbi account while i was purchasing air purifier of 7499. It got debited near 3 months ago. Lodged so many complaints, still no help. Please suggest

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I had earlier worked with Amazon’s Payments team which has dealt with your issue. Usually, the refund reference number is called “Acquirer reference number” which is 23 digit number. The bank would be able to track the transaction only with the help of “Acquirer reference number”. Authorization code is of no use.

What you can do is contact the bank and dispute the transaction. Provide them with refund confirmation emails and screenshots of order status from your orders history. This worked for me in disputing an order placed with ICICI bank credit card.

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Deal Newbie
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I am also suffering same problem. Amazon told me your transaction has been already initiated. Bank told me we cant do anything for you rolleyes
I dont want to be Amazon and SBI customer

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Deal Newbie
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AS PER RBI GUIDELINE ITS BANK RESPONSIBILITY TO ASSIST CUSTOMER TO GET BACK HIS MONEY I WILL SHARE IMPORTANT LINK TO UNDERSTAND HOW ITS WORK FOR EX SUPPOSE YOUR ACCOUNT IN PNB


If bank dont help then lodges complain in rbi ombudsman just search in google rbi ombudsman of your location then lodge complain online.

Please do one thing for us to share everywhere so bank will never play with us on these issues.
I knew many got their money back in these issues.

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anujsingla wrote:

Same with me. 7499 rs got transacted twice from my sbi account while i was purchasing air purifier of 7499. It got debited near 3 months ago. Lodged so many complaints, still no help. Please suggest

Thats insane. Did you get back the money?

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Deal Newbie
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Amzon refund not in my a/c

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Deal Newbie
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The Authorization Code (Refund Reference Number) for the transaction is 959586. Not receive money

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vikashkumar83163851 wrote:

The Authorization Code (Refund Reference Number) for the transaction is 959586. Not receive money

No one will  help on this issue

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Deal Newbie
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I have cancelled a order on amazon of Rs 449 and Rs150
I have not received the amount back ehere is my money hone plzz help

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chanchalsatwani3161956 wrote:

I have cancelled a order on amazon of Rs 449 and Rs150
I have not received the amount back ehere is my money hone plzz help

Which bank bro
Wait for 30 days u will get your money

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Deal Newbie
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I didnt recive refund amount from amazon but they are telling we made refunded your amount.and they telling to speak with the googlepay custmercare.
I spoke with google pay custmercare and they are telling we dont any refund amount from your account.

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Deal Newbie
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Not received My refund to my bank account
Order an item in Amazon magic massager by arogya piy refund me SBI Bank account

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Deal Newbie
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Piz help me

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Deal Newbie
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I cancelled order on Amazon of Rs 999 I not received the amount back here is my money in account pizzz help me

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Deal Newbie
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Did you receive your refund? Same problem exists on me . I don’t know what to do?

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Deal Subedar
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I too faced similar Issue with Flipkart Cancellation . Partial Refund Came to SBI and its SBI Fault that they Created extra transaction out of Original Transaction amount . It took around 20days to sort

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Deal Newbie
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My order refund product to Amazon in my code 252069 my pay 2990₹

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Deal Newbie
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I have problme with amazon actually I cancelled my order of swaet slim belt before shipping and I charged by online …..But muze paise wapis nahi mile…..

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kajalmalik39172386 wrote:

I have problme with amazon actually I cancelled my order of swaet slim belt before shipping and I charged by online …..But muze paise wapis nahi mile…..

Which bank bro

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I haven’t received my refund,as Amazon claims refund intiated on 24th October,I called to customer service they told me that wait for 4-5 business days,I wait for for refunds even after so many days they gave refund reference number,as per there order update I need to cantact bank customer service (SBI) and barach to process refunds with Amazon reference number,but bank manager neglected this issue, I called again Amazon customer service then they also neglected this issue by giving reference number, even though I called national consumer complaint but waste of time. AMAZON CHEATED ME, please help me any one,I paid 42999 rs, very hardly earned money looted by Amazon,oh God any one help me.

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Deal Cadet
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There is nothing to do with Amazon in this matter if you’ve reference number. Just drop a mail to [email protected] – where xxxx is the last 5 digits of ur IFSC, stating your issue. Mine was done within a day.

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yatirajn748 wrote:

I haven’t received my refund,as Amazon claims refund intiated on 24th October,I called to customer service they told me that wait for 4-5 business days,I wait for for refunds even after so many days they gave refund reference number,as per there order update I need to cantact bank customer service (SBI) and barach to process refunds with Amazon reference number,but bank manager neglected this issue, I called again Amazon customer service then they also neglected this issue by giving reference number, even though I called national consumer complaint but waste of time. AMAZON CHEATED ME, please help me any one,I paid 42999 rs, very hardly earned money looted by Amazon,oh God any one help me.

You can contact: [email protected]
in words: asst3it(dot)[email protected](dot)co(dot)in

And write your issue in mail & send transaction details of your purchase (not refund) on amazon with Account number, transaction Date, transaction amount, transaction number(transaction description), also mention refund reference number which you got from Amazon. Also try to attach purchase transaction details’s screenshot from e-passbook(From Yono lite)

My issue was solved in one day.

Above mentioned email belongs to :
Complaints Management Deptt
State Bank Global IT Centre
Kapas Bhavan, 2nd Floor
CBD- Belapur
Navi Mumbai-400614

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