Pathetic experience at sulekha.com

I was looking for a camera and shortlisted Fujifilm finepix S3300 from sulekha.com. I ordered the product on 18/03/2012 and the order confirmation letter mentioned that it would be shipped on or before 23/03/2012 else i will get a 100% refund (Order ID: 5068495756). I kept waiting and waiting but didn’t get the shipment details even by 26th. Then i called them up, nobody took the call. When i finally got to the executive after numerous attempts, the lady said that it had been shipped but they didn’t have the shipment details then. That was on 26th. I called back again on 28th when i didn’t get the camera till then. This time the exec said my cam is still “ready to ship” and hasn’t been shipped. Two more calls later, i was really frustrated and told them to pass on the call to a senior exec an threatened him with a consumer complaint then finally he said “okay sir, we will try and ship your product within the next two days”. That was on 28th but i still haven’t got any intimation regarding the shipment still now on 30th. When i asked for refund, he said "it’s a complicated process and will take time for approval. And since ur product is already in “ready to ship” we can’t cancel it now and refund ur money".
So my advice is, ny1 luking to buy nythng online, rather pay few bucks more and get it from flipkart or ebay. At least u will have peace of mind. As of now, i don’t even know whether i would get my camera or money at all and i fear i may have lost my hard-earned 12000 bucks.