Pathetic Zapvi experience

118°
Deal Cadet
sanklecha.ma...

Ordered two covers from Zapvi (99 each plus 60 shipping and 20 discount order total 238)

One for F62 and other for Moto G2.

1. It took 3 days for preparing the cover and 6-8 days for shipping (Total time: 10 days from order)

2. Product delivered. F62 was fine but Moto G2 didn’t fit.  Informed cc immediately along with order details and issue with Moto G2 cover

3.Zapvi replied after 3 days asking for VIDEO (TT: 13 days).
Shared the video within few hours

4. Zapvi replied after 3 days asking which product has issues
(What nonsense, they didn’t even scroll through email and did they even watch the video?
And why can’t they ask everything at once?)

Informed about this along with product details (again). Total time: 16 days

5. Zapvi replied after 3 days that refund can’t be given but they will work on replacement which will take 2-3 days and will ship the replacement which can take 6-8 days.  (Total time 19 days)

6. Replacement received (Total time : 29 days)

This would have been still okay until now but it was so pathetic that the replacement was also faulty.
The fit was improper again.
From past experience, made the video proactively and shared with them asking for refund.

7. Zapvi cc (do they really care?) replied after 3 days asking front and back photo.

Why in the world do they need photo now when entire video is shared.

Shared the photos anyway on the same day and asked for refund (TT: 32 days)

8. 3 days later they have come back and asking for another video where 1st faulty product and 2nd faulty product are shown together.

This is so pathetic as both the products have different number on them and are clearly visible in video.

All this for 90 bucks .. it’s too much stretching and mental harassing the customer.

Also, why couldn’t they ask all these in single go.

Just prolonging the issue and am really fed up after 35 days of back & forth and still not having proper replacement or refund.

Just wanted to share my experience with fellow dimers so they do not fall prey to such ridiculous service providers.

Apparently, they do not have any set process to handle consumer issues nor any quality checks (QCs) in place.

4 Comments  |  
3 Dimers
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Deal Subedar Deal Subedar
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Dear Zapvi,

Thank you for teaching me such an wonderful lesson for just 90Rs. Shall never do business with a company having utterly incompetent customer service.

Use the profits from 90Rs to buy cndoms so that we don’t have to deal with losers like you in future.

Most likely nothing will fit, but don’t worry. As you advise your customers, just make a video of it not fitting and send it to cndom company customer care.

I hope after wasting a month on different videos, they will advise you to undergo se x change operation instead.

Regards
@sanklecha.mahaveer563

Deal Cadet Deal Cadet
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bftb wrote:

Dear Zapvi,

Thank you for teaching me such an wonderful lesson for just 90Rs. Shall never do business with a company having utterly incompetent customer service.

Use the profits from 90Rs to buy cndoms so that we don’t have to deal with losers like you in future.

Most likely nothing will fit, but don’t worry. As you advise your customers, just make a video of it not fitting and send it to cndom company customer care.

I hope after wasting a month on different videos, they will advise you to undergo se x change operation instead.

Regards
@sanklecha.mahaveer563

I wish I could write it in this way. Soooo funny…loved it

Admins: This is why I like DD.

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