Payment declined on Jiomart, money deducted from Mobikwik. order not placed. No refund yet.

204°
Spearhead
dip08

Guys, I have not received my refund from Jiomart, paid using Mobikwik. payment was declined, orderr was not placed but money was deducted. Its been already 6 days. I have disputed the transaction using mobikwik app, and today they replied that the transaction is successful and received by merchant , though merchant is denying.
Also I have paid the whole amount Rs 919.02 using sbi credit card via mobikwik, can I dispute the transaction from credit card? Though it is showing Mobikwik Gurgoan in SBI card app instead of Jiomart.

Update – Mobikwik support completely denied to dispute the transaction. They said can’t help anymore. The transaction is successful and accepted by the merchant.

Anyone here can help me what should I do?

28 Comments  |  
10 Dimers
  • Sort By
Deal Cadet Deal Cadet
Link Copied

Same thing happened with me on 12th sep still no refund will wait 7 days after that ask jio/mobi ….

Jiomart will refund the money send them the transaction id …

Spearhead Spearhead
Link Copied
Bob_The_Builder wrote:

Same thing happened with me on 12th sep still no refund will wait 7 days after that ask jio/mobi ….

Jiomart will refund the money send them the transaction id …

Already send them, they are unable to fetch.

Deal Cadet Deal Cadet
Link Copied
Expand
dip08 wrote:

Already send them, they are unable to fetch.

oh. … mota bhai’s customer care is pathetic they don’t have any information on anything all they want is your money 😂

Deal Cadet Deal Cadet
Link Copied
Expand
Bob_The_Builder wrote:

oh. … mota bhai’s customer care is pathetic they don’t have any information on anything all they want is your money 😂

https://cdn0.desidime.com/assets/textile-editor/icon_rolleyes.gif

Spearhead Spearhead
Link Copied
Expand
Bob_The_Builder wrote:

oh. … mota bhai’s customer care is pathetic they don’t have any information on anything all they want is your money 😂

Kya kiya jaye phir ab sleepy

Glitterati Glitterati
Link Copied
Expand
dip08 wrote:
Kya kiya jaye phir ab sleepy
Kucch nahi wait karo, ek baar mere 75Rs 21 din baad mile the, paytm wallet se payment ki thi. pensive
Spearhead Spearhead
Link Copied
Bob_The_Builder wrote:

Same thing happened with me on 12th sep still no refund will wait 7 days after that ask jio/mobi ….

Jiomart will refund the money send them the transaction id …

Bhai kitne amount ka order tha aapka?

Spearhead Spearhead
Link Copied
Mobikwik support completely denied to dispute the transaction. They said can’t help anymore. The transaction is successful and accepted by the merchant.
Deal Cadet Deal Cadet
Link Copied
Expand
dip08 wrote:

Bhai kitne amount ka order tha aapka?

358 …. raised complaint today with mobikwik they said that they have escalated it to the merchant

Flame Flame
Link Copied

Same happened with me.. tweeted and got reply today that they will refund within 7 days .. tag both jiomart and mobikwik

Spearhead Spearhead
Link Copied
preeti.gulati wrote:

Same happened with me.. tweeted and got reply today that they will refund within 7 days .. tag both jiomart and mobikwik

Jiomart is giving same reply to me, but its been 8 days, not received refund. Don’t know when they will process.

Deal Cadet Deal Cadet
Link Copied

Complain to mobikwik on Twitter. Only Twitter works for complaint resolution for mobikwik and wait for 10-15 working days definitely it will be resolved as per my personal experience.

Spearhead Spearhead
Link Copied
ssgrocker wrote:

Complain to mobikwik on Twitter. Only Twitter works for complaint resolution for mobikwik and wait for 10-15 working days definitely it will be resolved as per my personal experience.

I am complaining both on twitter an email with both companies. Hope to get the refund soon.

Deal Subedar Deal Subedar
Link Copied

Try to post complain on Twitter tagging JioMart and Mobi

Spearhead Spearhead
Link Copied
TechnoFrendz wrote:

Try to post complain on Twitter tagging JioMart and Mobi

Yup doing it many times. They both are giving same replies.

Spearhead Spearhead
Link Copied
preeti.gulati wrote:

Same happened with me.. tweeted and got reply today that they will refund within 7 days .. tag both jiomart and mobikwik

Have you received your refund?

Spearhead Spearhead
Link Copied
Bob_The_Builder wrote:

Same thing happened with me on 12th sep still no refund will wait 7 days after that ask jio/mobi ….

Jiomart will refund the money send them the transaction id …

Have you received your refund?

Spearhead Spearhead
Link Copied

No one is helping me its been 10 days sleepy

Glitterati Glitterati
Link Copied
dip08 wrote:

No one is helping me its been 10 days sleepy

Don’t be sad bro, just wait. Their refund process is very slow (14-21 days)

Spearhead Spearhead
Link Copied
Expand
tappukepapa wrote:

Don’t be sad bro, just wait. Their refund process is very slow (14-21 days)

Okay bro

Deal Cadet Deal Cadet
Link Copied
Expand
dip08 wrote:

Have you received your refund?

nope nada 🤪 ..

Deal Newbie Deal Newbie
Link Copied

Bhai ek saal me kuch hua solution??

Spearhead Spearhead
Link Copied
veganritik802 wrote:

Bhai ek saal me kuch hua solution??

Bhai aa gaya tha refund pichle saal hi
Deal Newbie Deal Newbie
Link Copied
@dip89 kitne din Baad aaya bhai refund mera bhi 7 day ho gaya abhi tak nahi aaya
Deal Subedar Deal Subedar
Link Copied

Jiomart n Mobikwik

Wah re wah kya combo lagaya 

Spearhead Spearhead
Link Copied
mahaag42214 wrote:
@dip89 kitne din Baad aaya bhai refund mera bhi 7 day ho gaya abhi tak nahi aaya
Jo jiomart ne date di h tb tk nahi aayega aur customer care wale kuch nahi karenge tb tak. Uss date ke baad grievance vali email id pr email krna uske baad vo kuch karenge. Phir aajayega refund.
replyuser
Click here to reply
Reply