Payment declined on Jiomart, money deducted from Mobikwik. order not placed. No refund yet.

269°
Spearhead
dip08

Guys, I have not received my refund from Jiomart, paid using Mobikwik. payment was declined, orderr was not placed but money was deducted. Its been already 6 days. I have disputed the transaction using mobikwik app, and today they replied that the transaction is successful and received by merchant , though merchant is denying.
Also I have paid the whole amount Rs 919.02 using sbi credit card via mobikwik, can I dispute the transaction from credit card? Though it is showing Mobikwik Gurgoan in SBI card app instead of Jiomart.

Update – Mobikwik support completely denied to dispute the transaction. They said can’t help anymore. The transaction is successful and accepted by the merchant.

Anyone here can help me what should I do?

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Deal Cadet Deal Cadet
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Same thing happened with me on 12th sep still no refund will wait 7 days after that ask jio/mobi ….

Jiomart will refund the money send them the transaction id …

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Spearhead Spearhead
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Mobikwik support completely denied to dispute the transaction. They said can’t help anymore. The transaction is successful and accepted by the merchant.
Deal Cadet Deal Cadet
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Same happened with me.. tweeted and got reply today that they will refund within 7 days .. tag both jiomart and mobikwik

Spearhead Spearhead
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Jiomart is giving same reply to me, but its been 8 days, not received refund. Don’t know when they will process.

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Talk-Of-The-Town Talk-Of-The-Town
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Complain to mobikwik on Twitter. Only Twitter works for complaint resolution for mobikwik and wait for 10-15 working days definitely it will be resolved as per my personal experience.

Spearhead Spearhead
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I am complaining both on twitter an email with both companies. Hope to get the refund soon.

Deal Subedar Deal Subedar
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Try to post complain on Twitter tagging JioMart and Mobi

Spearhead Spearhead
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Yup doing it many times. They both are giving same replies.

Spearhead Spearhead
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No one is helping me its been 10 days sleepy

Pro Entertainer Pro Entertainer
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Don’t be sad bro, just wait. Their refund process is very slow (14-21 days)

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Deal Newbie Deal Newbie
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Bhai ek saal me kuch hua solution??

Spearhead Spearhead
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Bhai aa gaya tha refund pichle saal hi
Deal Newbie Deal Newbie
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@dip89 kitne din Baad aaya bhai refund mera bhi 7 day ho gaya abhi tak nahi aaya
Spearhead Spearhead
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Jo jiomart ne date di h tb tk nahi aayega aur customer care wale kuch nahi karenge tb tak. Uss date ke baad grievance vali email id pr email krna uske baad vo kuch karenge. Phir aajayega refund.
Deal Subedar Deal Subedar
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Jiomart n Mobikwik

Wah re wah kya combo lagaya 

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