Paypal and EMT cashback query

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Deal Subedar
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Created both new fresh accounts and book flight ticket to get cashback of 1150 but didn’t provide the cashback of 750 giving reasons like not eligible as flagged by their system. They are not providing exact reason. As per my understanding I have fulfilled all their criteria.

Don’t lure in this offer until someone confirms. It’s like they give whom they want.

Dear Prabhat Kumar,

Thank you for contacting PayPal Customer Support. My name is Mohika and I am happy to assist you regarding the cashback.

Upon reviewing your account, our risk management system has flagged your transaction as ‘not eligible’ for this offer.

We are not able to disclose the details of the internal security procedures. As per the basis Clauses of the Offer T&C https://www.paypal.com/in/webapps/mpp/online-shoppin...c , we have determined you are not eligible for this offer.

In general, I would like to inform you that having multiple PayPal accounts or sharing the card or bank credentials are against PayPal’s policy. It doesn’t mean that you have multiple PayPal accounts or you shared card or bank credentials. I just provided you the general information.

 Even if you didn’t make any transaction, creating multiple accounts of same type and sharing the card among these accounts is complete violation of our policy.

I hope the information I’ve provided is helpful, should you have any more questions or queries regarding your PayPal account or PayPal in general, please don’t hesitate to contact us directly at 1-800-419-9833 or drop us an email.

It is my pleasure to assist you. We now provide Chat service from Monday to Sunday 9:00AM – 9:00PM. To chat with us, please log in to your PayPal account and click ‘Contact’ at the bottom of the page.

Sincerely,
Mohika
PayPal Customer Solutions
PayPal

Copyright © 1999-2020 PayPal. All rights reserved.

From:   p*****[email protected]…om
Sent:  Tuesday, February 4, 2020 12:52:19 PM (-07:00)
Subject:  Receiving cashback vouchers

I haven’t received the cashback 750 which is instant for my purchase on easemytrip. Please help me out asap.
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14 Comments  |  
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Same happened with me when I booked ticket.
Was this your 1st ever PayPal account created on your laptop?

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I created on mobile. Neither they are disclosing the reasons nor providing the cashback only system flagged you are ineligible for offer. Totally ridiculous!

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rockingneo wrote:

I created on mobile. Neither they are disclosing the reasons nor providing the cashback only system flagged you are ineligible for offer. Totally ridiculous!

Have you previously created another PayPal account on the same mobile using same ISP?

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sardasa wrote:

Have you previously created another PayPal account on the same mobile using same ISP?

Yes not created but logged in my brother account.

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sardasa wrote:

That could be the reason then

Then in case of shared wifi in flat only one person is entitled to get cashback if all are new users.

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rockingneo wrote:

Then in case of shared wifi in flat only one person is entitled to get cashback if all are new users.

If all of them use same device then yes.

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sardasa wrote:

If all of them use same device then yes.

They should mention this in their t&c like Paytm and FreeCharge

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rockingneo wrote:

They should mention this in their t&c like Paytm and FreeCharge

Read each and every line of their TnCs. It would surely be mentioned somewhere.

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rockingneo wrote:

I created on mobile. Neither they are disclosing the reasons nor providing the cashback only system flagged you are ineligible for offer. Totally ridiculous!

They have gone the freecharge way to deny cashbacks and spontaneously block accounts for suspicious activity. …

Missing