Petrol pump charged my card thrice for the same amount.

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Deal Cadet
st303

I have sbi bpcl card and i filled petrol at a bpcl pump today morning and there machine was stuck during the transaction they kept roaming here and there saying it must be a network issue and then asked me to enter again i said what if i have been charged in the first transaction they say no it says cancelled here so you haven’t been charged and i didn’t receive any sms of deduction on my credit card too so i entered again and it failed again and then those idiots brought a new machine and it finally succeeded.

all was well until i reached home and my phone gets 3 sms of the same amount and after some time the same reflects on the sbi card app too.

i couldn’t find the petrol pump number but mailed SBI regarding the same would i get my money back ? 

also if not how should i use the chargeback feature in this case ?

edit: applied for chargeback on the 2 transactions. Will they just proceed with it or ask me some questions related to it ?

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Entertainer Entertainer
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😱

Deal Cadet Deal Cadet
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just visit the petrol pump tell then the matter.

They will check the same in their system & refund you the money.

Deal Cadet Deal Cadet
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Don’t worry, It won;t get charged. There is difference between the settled and unsettled transaction. It won’t settle.

Deal Cadet Deal Cadet
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I would suggest visiting petrol pump and contacting the same guy. What’s the transaction amount? If it is small then wait to get status from sbi. Using cards at petrol stations is risky nowadays! 

Hotshot Hotshot
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How did you apply charge back.. information on that will be appreciated

Deal Cadet Deal Cadet
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Nighthawk69 wrote:

I would suggest visiting petrol pump and contacting the same guy. What’s the transaction amount? If it is small then wait to get status from sbi. Using cards at petrol stations is risky nowadays! 

i actually had an completely booked day so couldn’t go and idk if i will find the same person tomorrow but i will try for sure.

and the amount is 1600 × 3 basically they charged 3200 +surcharge more



Deal Cadet Deal Cadet
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ModMod wrote:

Don’t worry, It won;t get charged. There is difference between the settled and unsettled transaction. It won’t settle.

you mean to say even when we purchase something there is another process of settle and unsettle at the backend ? 

Deal Cadet Deal Cadet
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utking wrote:

just visit the petrol pump tell then the matter.

They will check the same in their system & refund you the money.

I don’t know if i will find the same person who swiped my card but i think i might try it out with a manager today. Thanks man

Deal Cadet Deal Cadet
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Fanil wrote:

How did you apply charge back.. information on that will be appreciated

in the sbi card app in the more services menu there is an option of transaction dispute tap on it and select the transaction you want chargeback on.

basically i selected those 2 of mine and they mailed me with the subject chargeback application and said that they will verify and contact me for further documents and if found right will chargeback


Deal Captain Deal Captain
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I think you should wait for 3-4 days, as you are facing this on sbi card, then lemme telll you, unlike other cards, sbi app has feature where u can see the pending transactions (cc usually takes 2-8 days to process the payments), when the transaction Is failed, it takes the dame amount of time to reflect that.
Also, i want to know how u did charge back ( for my knowledge purpose) , if u can share the steps.

This scenario happened with me in delhi buss, where i choose to pay via metro card. The money deducted thrice but ticket generated at the last transaction..i got to know when i reached metro station and checked last deduction. As metro cards dont send msg on phone. Instead of 50₹ i paid 150₹ fory journey 🥺

Spearhead Spearhead
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Nighthawk69 wrote:

I would suggest visiting petrol pump and contacting the same guy. What’s the transaction amount? If it is small then wait to get status from sbi. Using cards at petrol stations is risky nowadays! 

That’s y recently I started using hppay app from mobile itself. Ans the app is super fast. Jus scan the hppay qr code in bunk and enter the otp.. And transaction done jus in a flash. Am utilizing al the fastag balance via hppay app.

1%cb for fuel purchase.
For eg when i purchse 2k petrol i get 80 payback points.
80/4=20rs as redeemable cash.
So it makes 1%cb for fuel purchse thru icici fastag.
Apart from this icici use to give ofrs on fuel purchse sometimes.

Deal Cadet Deal Cadet
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st303 wrote:

you mean to say even when we purchase something there is another process of settle and unsettle at the backend ? 

Yeah, Check this with Credit Card company. or try to google.

Blogger Blogger
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Unsettled transactions may take upto 30 days to settle in case of credit card

So just wait and watch and raise objection only after generation of next statement

Deal Subedar Deal Subedar
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Almost all fuel companies (ioc, BPCL, hp,etc) do a EOD reconciliation of sales and initiate the refund for refund transactions automatically , however do chase the petrol pump for the issue, they will be able to provide any additional details regarding the refund

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