Hot Deal phonepe account blocked

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I got a message today that my phonepe account is blocked for security reasons..& now unable to login… anyone faced the same?

67 Comments  |  
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Deal Subedar
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you entered wrong password and tried so many times?

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Deal Subedar
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forget the account, either you have used same bank acc in many accounts or multiple account.

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indianboy wrote:

forget the account, either you have used same bank acc in many accounts or multiple account.

Nothing like that

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Deal Lieutenant
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ujjwalgarg wrote:

i also received same message

Can you share what could be the possible reason, for the benefit of others ?

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aam_aadmi wrote:

Can you share what could be the possible reason, for the benefit of others ?

may be using two acc in same device but i am using only one acc from last month, dont know why they blocked my acc cry

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Deal Cadet
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My account blocked too.. even I use only one account on my device. It may be because of payment via different phonepe accounts from the same device to utilise the offers..

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Deal Lieutenant
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Never faced any pblm strictly maintain one acc per device n stay happy for those u who got acc blocked deep down inside they know reason….!!!!

stuck_out_tongue
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chetanc12 wrote:

Never faced any pblm strictly maintain one acc per device n stay happy for those u who got acc blocked deep down inside they know reason….!!!!

stuck_out_tongue

We were using one account in one mobile… They just blocked account for security reason… The accounts were kyc verified.

Their data was getting leaked… People were allowed to intrude in another’s account through various modes…

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shivarocking72570 wrote:

We were using one account in one mobile… They just blocked account for security reason… The accounts were kyc verified.

Their data was getting leaked… People were allowed to intrude in another’s account through various modes…

Right

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chetanc12 wrote:

Never faced any pblm strictly maintain one acc per device n stay happy for those u who got acc blocked deep down inside they know reason….!!!!

stuck_out_tongue

I already told No wrong doing from my end… it’s bcoz of security reason only

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Deal Cadet
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RupeeSaver wrote:

I already told No wrong doing from my end… it’s bcoz of security reason only

Did you done verification through adhaar ?

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Deal Cadet
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mine also blocked cry if any one get response from cc, pls update, I dropped a mail

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Hi Customer,

Thank you for contacting PhonePe!

We apologize for the inconvenience caused to you.

With regard to your query, Ticket No: xxxxxxx, we would like to inform you that we are validating the issue with our relevant team.

We request you to wait till 18/04/2018 to get the issue fixed

We appreciate your patience. For further assistance, feel free to contact us.

Regards,
PhonePe Support

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Deal Lieutenant
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shivarocking72570 wrote:

We were using one account in one mobile… They just blocked account for security reason… The accounts were kyc verified.

Their data was getting leaked… People were allowed to intrude in another’s account through various modes…

Source please regarding data leaked? I can’t find it. My ac hasn’t been blocked. Used only one and did KYC the day they asked for it.

I use only phonepe and I do a lot of transactions as I’m solely dependent on this app.

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I too use only 1 account in my device.
Still got a msg that my acc was blocked for security reasons. confused

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chetanc12 wrote:

Never faced any pblm strictly maintain one acc per device n stay happy for those u who got acc blocked deep down inside they know reason….!!!!

stuck_out_tongue

Flipkart account is linked to phonepe
So if u are using FK with “X” Phonepe account linked and “Y” phonepe account on phone (via phonepe app) it will also trigger account blocking

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getready wrote:

Flipkart account is linked to phonepe
So if u are using FK with “X” Phonepe account linked and “Y” phonepe account on phone (via phonepe app) it will also trigger account blocking

flushed thats bad but i am saved since i use a rooted phone and alwats change parameters befr opening any acc . Can u help me use my 150 rs in phonepe ? i lost access to that number and now it asks otp to login or pay at merchant
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rv2012 wrote:

Source please regarding data leaked? I can’t find it. My ac hasn’t been blocked. Used only one and did KYC the day they asked for it.

I use only phonepe and I do a lot of transactions as I’m solely dependent on this app.

Go through with their official facebook page… On 2 statua u ll a find a comment.. do read it…

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even my account is blocked. Using one account on one device and with my only FK account this phonepe account is linked. So no question of misuse.

Ifone or two random account was blocked then this could be a thing like a glitch, security reason but I can see phonepe is blocking a bunch of accounts on an exact day. So phonepe team has gone nuts.

Also on the app itself where you get the block message they give contact e-mail address as [email protected] which is totally wrong – this small details shows how much phonepe cares about it users. With so many offers and all phonepe is following the path of freecharge.

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