Hot Deal Poco X3 - Airtel Network Issue

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Deal Subedar
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Guys, I am using Poco X3 which is 5 months old now.

I am facing a wierd problem related to network.

I am getting 4G VoLTE on Jio SIM but getting only 2G on my Airtel SIM although dual 4G VoLTE is enabled in my network settings.

I did some checks and below are observations:

1. Airtel network coverage is very good at my location and getting 4G network in other phones using same Airtel SIM

2. Inserted two Airtel SIMs and both are getting only 2G Network.

3. Inserted two JIO SIMs and both get 4G at the same time.

I have tried swapping SIMs in different slots but it’s not helping.

I want to reach out to other POCO X3 users and want to know if anybody of them is facing similar issue.

Please tag dimers who are currently using POCO X3

70 Comments  |  
22 Dimers
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bharatc wrote:

Is your Airtel SIM is 4G?

Yes, I used the same SIM in Redmi Note 5 pro and it’s getting 4G coverage.

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Mayavi wrote:

Did u tried with different Airtel Sims in that mobile?
If so, all Airtel Sims having problem?

What about only 1 Airtel Sim & other one disabled?

I tried 2 Airtel SIMs at the same time in the two slots, both are getting 2g only

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RunZone wrote:

I tried 2 Airtel SIMs at the same time in the two slots, both are getting 2g only

Try with only 1 Airtel SIM with other one disabled (in both slots)

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Mayavi wrote:

Try with only 1 Airtel SIM with other one disabled (in both slots)

Tried, but still getting 2G only

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I will try to download the latest update package again and install it.

Let’s see if it solves the issue @Mayavi

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dial * # * # 4636 # * # * select LTE only check now

star hash star hash 4 6 3 6 hash star hash star

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Looks like Poco phones have Compitability issue with airtel network.

My poco m2 also gives some slow speed and have on and off network issues.

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RunZone wrote:

I will try to download the latest update package again and install it.

Let’s see if it solves the issue @Mayavi

Which miui version are you running, sometimes for latest models it is recommended that you do a system update first to latest miui version(12 based on android 10 with v12.0.7 is the latest stable version I think). Another thing to do is call customer care & tell them about this issue(don’t mention jio etc, just say same sim in new poco x3 not receiving 4g signal while same sim in your older phone receiving 4g signal).

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guest_999 wrote:

Which miui version are you running, sometimes for latest models it is recommended that you do a system update first to latest miui version(12 based on android 10 with v12.0.7 is the latest stable version I think). Another thing to do is call customer care & tell them about this issue(don’t mention jio etc, just say same sim in new poco x3 not receiving 4g signal while same sim in your older phone receiving 4g signal).

MIUI Version 12.0.9 Stable. I will call airtel customer care and report the issue

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Hi ! Apologies for the inconvenience. I would request you to follow the below steps to get volte service active in your handset.
1) Go to Settings,
2) Click on Apps & notifications,
3) Click on See all xx apps options (top right corner),
4) Click on Show system,
5) Click on Phone Services,
6) Go to Storage
7) CLEAR CACHE/CLEAR STORAGE.
8) Reboot the device.
If still issue persists then please let us know. Thank you,

do this similar problem faced on realme 7…complained on twitter got this response…used this and worked for me

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tusharrai87839 wrote:

Hi ! Apologies for the inconvenience. I would request you to follow the below steps to get volte service active in your handset.
1) Go to Settings,
2) Click on Apps & notifications,
3) Click on See all xx apps options (top right corner),
4) Click on Show system,
5) Click on Phone Services,
6) Go to Storage
7) CLEAR CACHE/CLEAR STORAGE.
8) Reboot the device.
If still issue persists then please let us know. Thank you,

do this similar problem faced on realme 7…complained on twitter got this response…used this and worked for me

@esakkiraja Also suggested me this solution but it’s not working for me

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Airtel is having some issues these days, one of my friend was not able to make calls to some jio mobile phone users. When he went to the airtel store they just switched off the VOLTE setting and asked him to now call the jio users. And this technique worked. They told him that this is due to some technical issue from their end so until it is resolved, he asked him not to put mobile again for the VOLTE call, do the calling without VOLTE.

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RunZone wrote:

I will contact both POCO and Airtel on this issue

Actually… I dint think its an issue with poco.. Its an issue with vodafone and airtel… Both… Only jio volte works flawless… On any phone.. Anywhere… Airtel and voda volte is still not optimized

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silentOBSERVER wrote:

Airtel is having some issues these days, one of my friend was not able to make calls to some jio mobile phone users. When he went to the airtel store they just switched off the VOLTE setting and asked him to now call the jio users. And this technique worked. They told him that this is due to some technical issue from their end so until it is resolved, he asked him not to put mobile again for the VOLTE call, do the calling without VOLTE.

I just hope they sort this out soon

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tusharrai87839 wrote:

Actually… I dint think its an issue with poco.. Its an issue with vodafone and airtel… Both… Only jio volte works flawless… On any phone.. Anywhere… Airtel and voda volte is still not optimized

Let’s see what solution they give me

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Looks like this thing is user-specific
and the only way to get VoLTE/Dual-VoLTE working is by raising a complaint with Airtel
Similar issue with Poco X2
https://forum.xda-developers.com/t/volte-not-wo...

PS: Try Disabling/Enabling the carrier check once
VoLTE * # * # 86583 # * # *
VoWiFi/WLAN * # * # 869434 # * # *
If you’ve installed a third party dialer app (Default*) like Truecaller, uninstall it first and then try these codes

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Try changing apn settings to bearing as lte only

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@RunZone disable automatic network selection. It should search and show all the available networks both 2g and 4g, take a screenshot. If you see Airtel 4g select it. Should work. If it shows some sort of error then take a screenshot of that.

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tusharrai87839 wrote:

Actually… I dint think its an issue with poco.. Its an issue with vodafone and airtel… Both… Only jio volte works flawless… On any phone.. Anywhere… Airtel and voda volte is still not optimized

It’s because Jio works only on 4g network.

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getready wrote:

Looks like this thing is user-specific
and the only way to get VoLTE/Dual-VoLTE working is by raising a complaint with Airtel
Similar issue with Poco X2
https://forum.xda-developers.com/t/volte-not-wo...

PS: Try Disabling/Enabling the carrier check once
VoLTE * # * # 86583 # * # *
VoWiFi/WLAN * # * # 869434 # * # *
If you’ve installed a third party dialer app (Default*) like Truecaller, uninstall it first and then try these codes

The default caller app is Google dialer.

My VoWifi is working fine but when I go outside many times no network and sometimes only 2G

I will try out the codes.

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