problem with amazon UPI cashback?

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Deal Subedar
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I collected 3 offers 1) 50%CB upto 200on apparells 2) niki UPI offer of 100cb 3) dream11 upi offer of 100 cb and placed order 19th dec 2019 and made payment using UPI for first time on amazon app so I am eligible for rs.50 CB for different UPI offer. But I received just 200 CB after my shipment. I didn’t check which offer was applied on payment page. My collected UPI niki and dream11 offers is shown in my amazon offers page but I didn’t receive 200 CB and rs. 50 cb for my first UPI payment.


I have wasted more than 4 hours in chatting and calling customer care team and had a word with more than 8 amazon executives. Everytime they said I already received my 200CB and then I have explained them like a kid that I am expecting CB for different UPI offer and wasted my time in explaining same things. They give same replies like.
1) I will get my CB with 2 days
2) 2 offers can’t be applied and that’s Y UPI cb was not applied which is wrong I think.
3) you will get reply within 5 days.
4) you will get cashback within 5 days.
5) 3rd Feb is the last day of UPI dream11 and niki offer so place new order using UPI to get your cashback.

This is such a harrasment from amazon side to get my CB. Amazon customer team is pathetic. I think automatic Bots might reply better than these stupid clueless amazon executives.

What should I do in this case??

27 Comments  |  
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did u make the UPI payment via website or UPI connected app

BTW – amazon cc are worst they pretend not to understand or have been trained to ignore the cashback offers rage we need to keep on explaining them all the offers

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desiman wrote:

did u make the UPI payment via website or UPI connected app

BTW – amazon cc are worst they pretend not to understand or have been trained to ignore the cashback offers rage we need to keep on explaining them all the offers

Amazon app using amazon upi

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jaguarfree wrote:

Website

You had to make upi txn on app via inbuilt Apay upi. I received cb last month in all 4 of my accounts. You won’t get cb for last orders. But place an order and pay via Apay upi on app itself as last date is 3rd Feb as you mentioned.

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BubbleBoyChickenLittle wrote:

You had to make upi txn on app via inbuilt Apay upi. I received cb last month in all 4 of my accounts. You won’t get cb for last orders. But place an order and pay via Apay upi on app itself.

Yes I did payment on amazon app using amazon UPI….for my last reply ..i thought he asked whether I used any other upi app.

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jaguarfree wrote:

Website

i had also made purchases on website on 19th Jan..

didn’t get cashback for Niki offer… though still shows as offer collected..
wasted 3-4 hours in a span of 2 weeks..
trying to explain the offer.
They gave me the same reasons that they have given you.
I just called today for the last time.
Now i have taken it as my defeat.
U can’t fight with them.

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P_A_N_K_A_J wrote:

Next time read the TnC carefully.

there is nowhere mentioned to shop in the app bro…

it is clearly written who shops on Amazon.in ..

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chipi wrote:

there is nowhere mentioned to shop in the app bro…

it is clearly written who shops on Amazon.in ..

@jaguarfree @chipi Which UPI option you selected on payment page? Amazon_upi (with linked bank account) or UPI?

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jaguarfree wrote:

Amazon upi linked with bank…on amazon app

Then CB should be instantly credited. Check statement detail once, for 200CB you received.

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balu44 wrote:

Then CB should be instantly credited. Check statement detail once, for 200CB you received.

Yes I have checked the CB details…and it is for other offer i.e 50% CB upto 200 if I shop in apparells section.

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jaguarfree wrote:

Yes I have checked the CB details…and it is for other offer i.e 50% CB upto 200 if I shop in apparells section.

Then it’s strange. I received instant CBs. You can try once again. Place order worth 200 and wait for 10 minutes. If CB not credited cancel your order. UPI CB (dream11+niki) is instant.

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jaguarfree wrote:

Yes I have checked the CB details…and it is for other offer i.e 50% CB upto 200 if I shop in apparells section.


https://cdn0.desidime.com/attachments/photos/604144/original/IMG_20200202_185245.jpg?1580650668For dimers reference.

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balu44 wrote:

Then it’s strange. I received instant CBs. You can try once again. Place order worth 200 and wait for 10 minutes. If CB not credited cancel your order. UPI CB (dream11+niki) is instant.

But I am thinking why should I waste my money by placing unnecessary order as I have already placed different orders for different offers so haven’t placed new order.
Also as this was my first UPI payment of amazon app (never used UPI payment on amazon), I am also eligible for rs. 50 cashback which is their old offer still going on. I didn’t even receive rs. 50 for this offer so problem is from their end.

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balu44 wrote:


https://cdn0.desidime.com/attachments/photos/604144/original/IMG_20200202_185245.jpg?1580650668For dimers reference.

Yes, Most Choose The 2nd Option For UPI Cb.
rolleyes
But Always Use Amazon Pay UPI If Are sing For UPI Cashback Related Offer.

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jaguarfree wrote:

Placed order on 19th dec and received order on 23rd dec

what was the final order amount you paid from the amz app upi linked option

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jaguarfree wrote:

https://cdn0.desidime.com/attachments/photos/604145/medium/64815044OFwOm4.jpg?1580652068

flushed bro on top u have mentioned order placed 19 December 2019 and now this shows as 19 Jan 2020 rolleyes
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desiman wrote:
flushed bro on top u have mentioned order placed 19 December 2019 and now this shows as 19 Jan 2020 rolleyes

Sorry order placed on 19jan2020 n received on 23rd jan 2020 smiley smiley

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jaguarfree wrote:

Sorry order placed on 19jan2020 n received on 23rd jan 2020 smiley smiley

did u had that extra offer of 100 unclocked in november 2019 or only the ones u have mentioned

also did u check the final payment page and what amount of cashback was showing

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desiman wrote:

did u had that extra offer of 100 unclocked in november 2019 or only the ones u have mentioned

also did u check the final payment page and what amount of cashback was showing

I unclocked all offers and didnt check the offers applied on final page.

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jaguarfree wrote:

I unclocked all offers and didnt check the offers applied on final page.

oh you should have checked the cashback being shown on final page and also taken screenshot

explaining to those chat people is a pain in neck….

now the option is twiter complain there with all proofs ie screenshot of the offers still being shown and cashback not recd

https://twitter.com/am...IN

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