Urgent - Query regarding bag damage at airport

72°
Deal Cadet
APS004

My baggage was completely torn-apart when I collected it at airport .

What option do I have regarding baggage claim policy. 

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Deal Cadet Deal Cadet
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I am flying by Vistara,  just landed.  Any contact details or escalation

Deal Newbie Deal Newbie
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DGCA has assigned flat amounts, depending on domestic versus international flights.
https://newdelhiairport.in/passenger-charter/lost-damage-bag.

instead of asking this on some random internet forum, one can approach the airline staff and officials on the airport itself.

Rules in India mandate 'replacing' the damaged bag/baggage with a 'new' one of the same make/model.. in case of international flight.

Airline staff however are no different than Flipkart, Shopclues, Amazon customer care and irrespective of damage and whether the PAX is from a domestic flight ir international flight.. they try to settle for some vouchers (which can only be redeemed if usingnthe same company again in the future) or by offering a token compensation of 1500-3000₹.

Once DGCA rulebook is shoved in their face and/or threat of a complaint to the DGCA, aviation ministry is made, mostly the sensible ones immediately settle as per the rules.
Deal Cadet Deal Cadet
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Thanks, got property irregularity report from airline,  and raised case with them.  Lets see what happens now. 

Brand Enthusiast Brand Enthusiast
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Way back in 2010, i lost my bag and reported it at the airline counter filled a form. With 3-4 days the claimed money deposited and next day lost bag arrived to my home adress filled in lost form and complimentary swiss chocolates and sorry letter. 

My common man's heart could not digest this that time. 

Now its like any roadlines bus, most airhostes and passengers are equally rude, sometimes feel bus conductor was well educated and should be elevated to air bus.

Money in every hand ruined.

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Deal Cadet Deal Cadet
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Complain to airline - they are supposed to be in charge of luggage when flying even though the airport staff do all the (mis)handling. 

If they try to dodge responsibility maybe you can try some sort of consumer rights court.

Deal Cadet Deal Cadet
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I am flying by Vistara,  just landed.  Any contact details or escalation

Deal Newbie Deal Newbie
Link Copied
DGCA has assigned flat amounts, depending on domestic versus international flights.
https://newdelhiairport.in/passenger-charter/lost-damage-bag.

instead of asking this on some random internet forum, one can approach the airline staff and officials on the airport itself.

Rules in India mandate 'replacing' the damaged bag/baggage with a 'new' one of the same make/model.. in case of international flight.

Airline staff however are no different than Flipkart, Shopclues, Amazon customer care and irrespective of damage and whether the PAX is from a domestic flight ir international flight.. they try to settle for some vouchers (which can only be redeemed if usingnthe same company again in the future) or by offering a token compensation of 1500-3000₹.

Once DGCA rulebook is shoved in their face and/or threat of a complaint to the DGCA, aviation ministry is made, mostly the sensible ones immediately settle as per the rules.
Deal Cadet Deal Cadet
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Go to the airline counter and report it. I think you can get a Damage certificate from them. Take pictures of your damaged luggage as proof just in case. Maybe you can file for compensation or ask them about the process. If the novices at the desk dont know ask to speak to a manager or airport authorities.

Helpful Helpful
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Do u have pictures of before?

Deal Cadet Deal Cadet
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Before one,   I don't have 😌
Never thought this will happen and even if it happens I thought Airlines will cooperate,  but Vistara said they will provide compensation of Rs300 for repairing.
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Helpful Helpful
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Make video
If booked using CC DC if you can claim baggage damage apart from airline response

Deal Cadet Deal Cadet
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I made video,  but how to claim using cc ?
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Deal Cadet Deal Cadet
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Thanks, got property irregularity report from airline,  and raised case with them.  Lets see what happens now. 

Brand Enthusiast Brand Enthusiast
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Way back in 2010, i lost my bag and reported it at the airline counter filled a form. With 3-4 days the claimed money deposited and next day lost bag arrived to my home adress filled in lost form and complimentary swiss chocolates and sorry letter. 

My common man's heart could not digest this that time. 

Now its like any roadlines bus, most airhostes and passengers are equally rude, sometimes feel bus conductor was well educated and should be elevated to air bus.

Money in every hand ruined.

Deal Cadet Deal Cadet
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Update :  Vistara has agreed to give Rs1300 as repair cost for my travel bag dammage. 

Need suggestion from fellow dimers , if this amount is ok or should I ask them for complete replacement cost of my bag, as my bag was relatively new , and cost was around 2.5k.

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