Query regarding Flipkart Axis CC Retention Offers

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Benevolent
Ash-D

Hii guys so I have been charged with annual fee even though I had spent more than 2Lac for the waiver just because the new t&c of 3.5Lac spend for waiver came mere 10 days before I was charged would have not been charged if it was 10 days before which really doesn't feel good IMO they should have given this much relaxation.

Anyways some people suggested to try for retention offers I have never tried this so this query is regarding this. How should I proceed the thing is I don't want to close the card or even I can't as fee is already been charged & have to pay it for closure all I want to know is what they have to offer or if they can waive off the fee.

I tried contacting them before fee was charged but there was no help.

So please guide me how to proceed.

Ref post : https://www.desidime.com/discussions/query-flip... 

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Benevolent Benevolent
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Thanks everyone for your support & help I called their support & got connected to their retention team & after a debate she offered me a fee reversal & said will be done in 2 days.

Got this mail too let's see what happens now.

"Your Service Request no. * for Annual Fees Reversal is successfully registered. We will get back to you by 14/09/2023 1:51:04 PM."

Cc : @tappukepapa @Yodaa @manikantaks4u @Simbha3 @monu.tanwar123262

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Flipkart axis cc was given LTF to most of cust. , so if u will talk to them they can make it LTF.

Wingman Wingman
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Dont try card closure threat anymore, they won't even blink to proceed with closure.

This is still one of the heaviest sought card in the market. Try with different customer care until you hit the right one & mention something like I had spend xx amount can you give some retention here as terms changed just xx days back

Community Angel Community Angel
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In case fees is an issue , talk to customer care and ask if they can convert this card to any other card for LTF ?

Most probably they convert it to Myzone or Neo for LTF , if they are not helping , ask them to transfer the call to retention team , inform the same to them.

if they are also not doing .Raise a request for card closure , backend team will call , inform them, convert this card to any other card for LTF.

Benevolent Benevolent
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Yodaa wrote:

Dont try card closure threat anymore, they won't even blink to proceed with closure.

This is still one of the heaviest sought card in the market. Try with different customer care until you hit the right one & mention something like I had spend xx amount can you give some retention here as terms changed just xx days back

That's what I am worried about & reason for this query what if they just close it as I really don't have any experience with such things.
I have already tried that before but they all said the same thing tried mail too sent even to the nodal but still got the same reply.
Benevolent Benevolent
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tappukepapa wrote:

In case fees is an issue , talk to customer care and ask if they can convert this card to any other card for LTF ?

Most probably they convert it to Myzone or Neo for LTF , if they are not helping , ask them to transfer the call to retention team , inform the same to them.

if they are also not doing .Raise a request for card closure , backend team will call , inform them i convert this card to any other card for LTF.

I am skeptical they will do it although they offer iocl all the time lol.
I am thinking of applying fro ace for once I need one for online use mainly myzone & Neo have similar reward rate ?
Also have to pay the fee now so isn't it wise to use it for almost a year till next amc & then think of converting what you say??
Wingman Wingman
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Ash-D wrote:
That's what I am worried about & reason for this query what if they just close it as I really don't have any experience with such things.
I have already tried that before but they all said the same thing tried mail too sent even to the nodal but still got the same reply.
To be honest this card is worth the fee. Do an iPhone order for someone known you can easily extract 1k+ in single order.

Also,do this a last thing keep some outstanding like 300-500 on card & request for closure either you will get retention team call or they will have to call you to pay the outstanding before card closure.
Benevolent Benevolent
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Yodaa wrote:
To be honest this card is worth the fee. Do an iPhone order for someone known you can easily extract 1k+ in single order.

Also,do this a last thing keep some outstanding like 300-500 on card & request for closure either you will get retention team call or they will have to call you to pay the outstanding before card closure.

Yeah that's a thing but limit is also stuck at 50k from a year which again causes issues for such big purchases.


You mean raising closure over call? I guess they deny it sating clear the bill first & then call or if there's anything I am missing.

Community Angel Community Angel
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Ash-D wrote:
I am skeptical they will do it although they offer iocl all the time lol.
I am thinking of applying fro ace for once I need one for online use mainly myzone & Neo have similar reward rate ?
Also have to pay the fee now so isn't it wise to use it for almost a year till next amc & then think of converting what you say??

Try from retention team, dekho kya offer karte hain. Agar dusra card dene ko agree ho jaate hain toh bolna, uski joining fees isme se hi adjust karlo.

Community Angel Community Angel
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I was in similar situation, I asked for card closure in call, immediately they redirected me to retention team and they said best they can offer me is make that 3.5L spend criteria to 1.6L to retain, but not agreed to make my card LTF.
I accepted the offer. Make sure you record the conversation, as we won't get any other proof(sms/mail) other than that they made 1.6L for fee waiver.

Deal Cadet Deal Cadet
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If you think you can extract more value than the annual fees of the card, then keep it as BDD sale is also coming next month and this card will be beneficial in that.

Benevolent Benevolent
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Thanks everyone for your support & help I called their support & got connected to their retention team & after a debate she offered me a fee reversal & said will be done in 2 days.

Got this mail too let's see what happens now.

"Your Service Request no. * for Annual Fees Reversal is successfully registered. We will get back to you by 14/09/2023 1:51:04 PM."

Cc : @tappukepapa @Yodaa @manikantaks4u @Simbha3 @monu.tanwar123262

Beacon Beacon
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Ash-D wrote:

Thanks everyone for your support & help I called their support & got connected to their retention team & after a debate she offered me a fee reversal & said will be done in 2 days.

Got this mail too let's see what happens now.

"Your Service Request no. * for Annual Fees Reversal is successfully registered. We will get back to you by 14/09/2023 1:51:04 PM."

Cc : @tappukepapa @Yodaa @manikantaks4u @Simbha3 @monu.tanwar123262

What's the mail .. even I thought of asking ltf

Benevolent Benevolent
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Incredibl wrote:

What's the mail .. even I thought of asking ltf

I already quoted it in bold. Ltf seems to be hard but fee reversal is good for now 😅 you can try for it though.

Deal Subedar Deal Subedar
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Axis bank will reverse the charges just call Axis Bank tell him/her to close card & give reason you don't want pay annual fee for card. They will reverse the full amount.

Benevolent Benevolent
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Mufasa wrote:

Axis bank will reverse the charges just call Axis Bank tell him/her to close card & give reason you don't want pay annual fee for card. They will reverse the full amount.

Well worked for now hopefully but they do this everytime?? 😅

Helpful Helpful
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Yodaa wrote:
To be honest this card is worth the fee. Do an iPhone order for someone known you can easily extract 1k+ in single order.

Also,do this a last thing keep some outstanding like 300-500 on card & request for closure either you will get retention team call or they will have to call you to pay the outstanding before card closure.

HDFC offer of 5k discount/cashback is always available on Apple products.

So doesn't make sense

Benevolent Benevolent
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raman12 wrote:

HDFC offer of 5k discount/cashback is always available on Apple products.

So doesn't make sense

That's right most of the times there are other card discounts which really doesn't make it best card to use.

Benevolent Benevolent
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Ash-D wrote:

Thanks everyone for your support & help I called their support & got connected to their retention team & after a debate she offered me a fee reversal & said will be done in 2 days.

Got this mail too let's see what happens now.

"Your Service Request no. * for Annual Fees Reversal is successfully registered. We will get back to you by 14/09/2023 1:51:04 PM."

Cc : @tappukepapa @Yodaa @manikantaks4u @Simbha3 @monu.tanwar123262

What exactly did you say for fees reversal?
Deal Cadet Deal Cadet
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One can try for fees reversal for ace/airtel if they spent over 1L too. I spent 1.2L on ace and was posted annual fees. But the retention executive reversed it by my request.

Benevolent Benevolent
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kukdookoo wrote:
What exactly did you say for fees reversal?

Explained my case & asked to close if they can't make it Ltf or waive off the fee.

Benevolent Benevolent
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Ash-D wrote:

Explained my case & asked to close if they can't make it Ltf or waive off the fee.

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Hotshot Hotshot
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Ash-D wrote:

Explained my case & asked to close if they can't make it Ltf or waive off the fee.

Ok. Please keep us updated

Benevolent Benevolent
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kukdookoo wrote:
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Would be proud to represent my country 😬

Benevolent Benevolent
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Ash-D wrote:

Would be proud to represent my country 😬

Ash sins selfie with elfie
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