Query: What is SVA in Amazon-verse
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Recently got a amazon reward for 10% upto Rs.50 on gift cards. The terms and conditions include the following,
“Applicable only when you pay using SVA”
Can anyone indicate what exactly is this “SVA”
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@rajrocks’ pupils start dilating😄 at the mere mention of Amazon special offers!😛 Isn’t it?
Wallet = SVA ( Stored Value Account )/in Amazon
@nairprithesh608
Both added money balance and gift balance are taken as clubbed and Amazon does not give any option to choose between the two at the payment page.
Might be helpful to dial 180030001571 or specifically get in touch with those teams which are trained on the “Login amd Pay/ Login and Security” skill as they call it.
Basicslly the Amazon Pay India Privated Limited (RBI approved wallet) team.
But in reality, most agents are put into handling contacts from different skills.
So you might want to keep e-mailing or calling them (022-30430101) till 4-5 agents consistently say the same thing and
you get somewhat convinced of the resolution being valid.
Even ECR (executive customer relations) team too now have newbies or agents given just an ego boost (by transferring them to ECR. An agent is usually a @junior position, while team lead, ECR might be manager positions. L3/L4 positions sometimes come with better perks too).
Thus I am not recommending reaching out to ECR for minor things.
(One of our main accounts, which is/was already flagged by https://www.amazon.jobs/en-gb/teams/transaction-risk-management-systems, went further in the red
due to uninterested, hasty (and stupid) ECR agents adding GC or concessions as ‘resolution’ of their pending contacts.
What in reality was needed and expected instead… was for them to help fix ATSPL issues (Delivery associates not reverse picking up items and putting invalid scans. Blaming the customer with false scans like “pickup verification failed”, “customer refused pick-up”).
Unprofessional retards within SNR (escalations/ Search aNd Rescue), ECR issued advance refund, then equal amount goodwill GC after three weeks and again goodwill GC on the item that was not getting picked up by unprofessional ATS vendors.
─═─═─End of main response─═─═─
Once when wr had to specifically make the Amazon Money balance “zero” (reason: we were deleting/removing the phone number from the account and fighting with these fools to shut down the RBI approved wallet account)… unless I am mistaken… we had to place orders for dummy items or dummy orders for legitimate items.
To make the residual “gifts and credits” (gift cards) get fully used up.
Amazpn applies FIFO when aut- selecting (the gift cards to utilise).
then placed real orders with the Amazon “money” (SVA) balance.
Then cancelled the dummy item orders https://google.com/search?q=site%3Aamazon.in+%22test+asin%22
Test ASIN SSD Dinner plate https://amazon.in/dp/B08DL6HPDY?smid=AT95IG9ONZD7S&psc=1 (when on-paper seller is CIPL/ Cloudtail India Private Limited) <span style=font-size: 18pt">#never<span style=font-size: 18pt"># ships.
And dates keep getting pushed further or calling CSD or writing to ECR gets the unshipped order get cancelled and (Gift cards) refunded (or msnually added as goodwill GC/ concession, if system gets stuck and no cancellation).
<span style=font-size: 18pt">#<span style=font-size: 18pt">#On two or three occasions the real seller (behind Cloudtail name) did ship some invalid items (like random book, small teracotta figurine) or the Amazon Fulfillment Centre staff themselves simply sent an empty carton.
But disputing these was easy.
For empty box from real fulfillment centre, the shipping label on the packahe shows the almost nil weight (0.02, 0.10kg or such weights are printed).
Those details (pictures) are enough to get them to apologise, refund and pull the Andon cord.
The F.C. do have their own surveillance footage on the conveyor belts and human packer areas.
For Fulfilled by Amazon (even Cloudtail) orders too, it is easy to spot when the item is actually shipped from the brand’s warehouse or the vendor’s warehouse.
Those packages usually have a proper A4 size printout inside the package (Duplicste copy of invoice for transporter).
Whereas all Amazon FC (Fulfillment Centre) print a stingy small strip on a thermo-electric paper (the kind that fade away with time or get black when introduced to high heat).
I have got this same offer. Is it valid on Amazon e gift card purchase?
Update : Purchased Bigbasket GV using Amazon Pay balance and got cashback.
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I think SVA is Stored Value Account
“Amazon Pay Balance” means the value in the semi-closed loop pre-paid instrument (including stored value account or gift card) issued by us or a third party which is co-branded with our brand name, to enable customers to utilize such stored value account/ payment instrument to purchase goods and/ or services from: (a) merchants who have a specific contract with us to accept such stored value account/ payment instrument on their website(s)/ online point(s) of presence; and/ or (b) merchants who have specific contracts with payment aggregators/ payment gateways/ digital marketplaces that accept such stored value account/ payment instrument.
“These terms and conditions (”T&Cs") are applicable to your use of ‘Amazon Pay balance: Money’. ‘*Amazon Pay balance: Money’ is the branding for the semi-closed pre-paid stored value account issued by Amazon Pay (India) Private Limited*, a private limited company registered under the Companies Act, 1956 having its registered office at 8th Floor, Brigade Gateway, 26/1, Dr. Raj Kumar Road Bangalore, Karnataka (“Amazon”)."
https://www.amazon.in/gp/help/customer/display....