Received a Damaged Product from Banggood.in? Help ?

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Deal Cadet
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Hi, folks
I have received a Damaged Product from banggood.in so i need some help regarding it i have already contacted their customer support they said you will receive a mail in 48 hours but i havent received anything yet the mode of payment used was paypal can i dispute using paypals buyer protection if they dont do anything about it ? please share your experience with banggood and also suggest what should i do ?

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