Received a reply from PNO after mailing ombudsman
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So my Axis cc application was rejected and it seems like the ombudsman forwarded my requests to the Principal Nodal officer who seems to be providing me the same generic reply of “internal policy”
I thought raising a complaint on RBI website means they will step in. When do they actually step in? Because axis seems to be holding it’s ground and doesn’t wanna state the reason for rejection.
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Yes but will RBI do anything about my complain of this is it?
Reason for rejection.
I raised the complaint within 30 days as well. So mine will probably be rejected as well i guess
Did u go level 1>level 2>level 3 then rbi or directly approached rbi?
Do something same process
My Axis CC was rejected for two times, despite having a cibil of 778. No documents were taken as a Income proof, no statement. It is just rejected. I given a last try on SEP 14, still no update. I assume it will also get rejected for no reason, despite the axis employee assured that "bhai apka card pakka milega, reject hua to ap mere se bat kro main cc to cc apply krwa dunga. aap wait kr lo, reject nhi hoga."
This was the third and last try to get axis card. If rejected, will never apply again.
MY HDFC CC was approved without any CIBIL check.
I had high hopes on RBI ombudsman but after they failed to reverse a SBI double transaction and never bothered to listen to call records and other evidences I had.. I knew they're as shitty as amazon/flipkart/tatacliq/swiggy customer care representatives.
I am in the same boat. Reached PNO after complaining to Level 1 and Level 2. Waited for 30 days and raised a complaint with RBI Ombudsman.
Just after 2 days, Axis guys called me and told me that rejection is due to 'policy'. I asked them about the policy and the guy on the call mentioned that it's 'mismatch of information'. I asked him specifically which information and he was clueless. I told him get me the reason and call later.
It has been 20 days after that. No intervention from RBI and my application status is still the same.
Nobody has idea about 'internal policy'. I am assuming that my rejection is due to holding multiple Credit Cards.
For me they did reply after raising complaint with ombudsman and told me that there were already other application in progress. I got 2-3 calls from axis and mail as well.