Received damaged product against cashback coupons amazon

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Deal Newbie
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Hello, I ordered a dinner set of rs 1499 after collecting various coupons by doing various tasks on Amazon like dream11, coolwinks, swiggy etc and received cashback of rs 450+.
But dinner set is damaged and broken and I even contacted Amazon multiple times but there is no other option except refund.
would my coupons be wasted now 😭 bcz refund would be adjusted?

17 Comments  |  
8 Dimers
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Deal Cadet
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I think you can use again.. just returm what is broken keep rest.. incase amazon do wrong.. they are too bad now a days.. no clear info.. even clear info is no use..

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Deal Cadet
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Last time during primeday.. i ordered they cancelled. Few order
My coupan were available to use again

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Deal Subedar
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Ask for replacement

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Deal Newbie
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B3A5T wrote:

Ask for replacement

Asked many many times, not possible only refund

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Sidhi.Baat.No.Bakwas wrote:

I think you can use again.. just returm what is broken keep rest.. incase amazon do wrong.. they are too bad now a days.. no clear info.. even clear info is no use..

It is 23 piece dinner set, 20 piecess are fine rest 3 are broken. Should I return only 3 ?
I am supposed to return the entire parcel I suppose

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Entertainer
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From what I understand , take what CC said with a grain of salt .
Prefer mails to confirm stuff.
Atleast I think  you can use mails they sent you against them. If they mail you about concern then you have proof of what they said . You can use to even take action against them if you have proofs.
Imagine I work for a company and I tell you that there is a cashback offer if you buy product X and believing me you bought product X . After you purchase now if I tell you , “sorry , I have brain but it does not work properly so I said whatever came to my mind that time joy. But now do whatever you can but you will not get 1 rupee cashback also.”
If you have this conversation proof you can complaint against them I think.

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Pro Critic
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fashionmonger wrote:

It is 23 piece dinner set, 20 piecess are fine rest 3 are broken. Should I return only 3 ?
I am supposed to return the entire parcel I suppose

Don’t return half of it. Amazon may not refund your money and keep the product too. It happened to some people.

I mean, if you keep 1-2 piece out of 23 then it’s fine. Maybe they will not notice. But what if they do notice it.

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Deal Cadet
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It would be wise to keep it since only 3 pieces are broken. Amazon CC and back end team, there is no proper communication among them regarding coupons

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Entertainer
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Roushh wrote:

Don’t return half of it. Amazon may not refund your money and keep the product too. It happened to some people.

I mean, if you keep 1-2 piece out of 23 then it’s fine. Maybe they will not notice. But what if they do.

Will Amazon accept Torn/damaged money? No.
But they can give broken product stuck_out_tongue_winking_eye

Some people can argue that , you can always Return the product . Did I order the product to return it? Why I have waited for 4 days before delivery, to return it?

Some people can argue , It’s the seller’s fault .
I will also say , I did not tear the note , somebody before me tore the note.
Is my argument not fair?

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jileg wrote:

Will Amazon accept Torn/damaged money? No.
But they can give broken product stuck_out_tongue_winking_eye

Some people can argue that , you can always Return the product . Did I order the product to return it? Why I have waited for 4 days before delivery, to return it?

Some people can argue , It’s the seller’s fault .
I will also say , I did not tear the note , somebody before me tore the note.
Is my argument not fair?

WTF are you talking about?

laughing laughing
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Entertainer
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Roushh wrote:

WTF are you talking about?

laughing laughing

I don’t know bro , I am just angry against Amazon joy

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Pro Critic
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@fashionmonger You only have the option to return because from last month they are not entertaining any request for replacement. So return it, you may get your cb credit back. I did but I can’t say the same for you. Your talked to customer care and they specifically mentioned that your cb won’t be reinstated.

If you want to take the risk then return. If you can somehow manage to keep the product thinking, you it’s still cheaper if 3 items are broken then it’s fine too.

I faced something similar too during Prime day loot. I ordered a lehanga chunni set for my daughter. Got 80% cb. When they delivered the product, it was missing the duppata. If I returned then I was sure, I am not getting that cb again considering how Amazon was locking cb those days. So I kept the product. wink

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Deal Cadet
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fashionmonger wrote:

It is 23 piece dinner set, 20 piecess are fine rest 3 are broken. Should I return only 3 ?
I am supposed to return the entire parcel I suppose

Return 3say all are broken.. u got only this

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Deal Cadet
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fashionmonger wrote:

It is 23 piece dinner set, 20 piecess are fine rest 3 are broken. Should I return only 3 ?
I am supposed to return the entire parcel I suppose

Add some more old dinner set broken ones xd

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Deal Cadet
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I get refund same day.. when they pickup.. either way you are going return broken ones.. so no loss incase they dont refund.. if they do its bonus.nif u return all u lose more than u get

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Deal Subedar
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@fashionmonger Bro I ordered earphone 3 days back and didn’t like. Returned on next and refund received net of cashback but voucher used which was 20℅ upto 200 is still working. So, as per mine experience codes can be reused in case of returned products.

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Deal Subedar
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Refund gets adjusted but coupons can be used again.
Personal experience 15 days back.
I also contacted cc and they said cashback cant be used again but it worked.

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