Receiving damaged refrigerator?

125°
Deal Major
Budhe-Baba

I live in a semi-rural area with broken roads and sharp potholes and speed breakers. 

So if I order refrigerator online, what to do in case of receiving damaged / dented refrigerator?

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Deal Lieutenant Deal Lieutenant
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return?

Budding Star Budding Star
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Open box delivery, be vigilant and check carefully each part for dents then only share OTP.

Deal Cadet Deal Cadet
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For Amazon, all large appliances deliveries will have OTPs required. You are supposed to give this OTP only after checking if everything is good (Physical damage / missing items etc), otherwise just don't share the otp, and the delivery persons will understand. 

Also, most large appliances come factory packed, so the packaging is usually really sturdy and is self-sufficient to protect the contents inside. 

Deal Lieutenant Deal Lieutenant
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Nothing will happen to because these drivers know how to handles on those roads.

Mobile Guru Mobile Guru
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factory packaging is made for our special roads so don't worry and its open box delivery so u can take ur time check it then share the otp or refuse the whole delivery  

Beacon Beacon
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Had a recent experience of damaged fridge from flipkart. Got a dent on door and balancing issue. Flipkart asked for pictures. They approved return after 5-6 days. But then the game started by delhivery. Due to outskirts area, nobody would come to pick it up. They won't send another unless the old one gets back to their warehouse. They won't issue refund either, only replacement. So it took 14 days more to get it picked up after 5-6 calls to flipkart and delhivery every effin day. Total harassment. Just think, what if I had gotten damaged one second time also? 

Deal Cadet Deal Cadet
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So damn common with these guys. The site will approve the refund/return but no one will pick it up for days or weeks. They hope people just give up or forget about it in the case of smaller items. It's a form of indirect harassment.
Pro Shopping Friend Pro Shopping Friend
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Shift to City.

Deal Major Deal Major
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Paise nahi hein. Abhi ek relative aya tha to zamin pe gadda bicha ke sona pada.

Entertainer Entertainer
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Return it, not sure about Flipkart but Amazon does it with no questions asked.


Experience: I ordered Godrej fridge for my maid who lives in a slum area, bad road etc, while delivering the Fridge, the box got hit by the door angle or something, box was opened and saw the dent, the delivery guys packed it back and took it. It was ordered on ncmi, Amazon refunded the full amount but ICICI charged emi +200+gst, I never bothered to call ICICI for cancellation, ordered same refrigerator at full price and was delivered safely. My maid is still paying the emi.

Benevolent Benevolent
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If it's damaged, you can refuse to accept the order at the time of delivery & ask for a replacement right away.

Analyst Analyst
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Instead of taking that risk, why not go to near by town and buy ? during Diwali more or less the price will be same in B&M as well right? 

Deal Lieutenant Deal Lieutenant
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Delivery will be from same broken and pothole road. Only way is share otp only after careful examination.

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Deal Hunter Deal Hunter
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Sachin R. Tichkule ko bolo... Road banake de .. Baad main refrigerator online order karna... 

10377011hq720

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