Regarding Late Payment Fee on ICICI Credit Card
- 1264
- 43
-
- Last Comment
I have been charged 100 + 18 (GST) as late payment fee on my ICICI credit card on 15th Feb.
My due date is on 5th Feb and last month pending payment was 237.6. But on 21st Jan and 28th Jan, I was given cashback of 50.59 and 509.9. So I thought pending amount will get adjusted for this cashback.
But still I was charged late payment fee. When I called the customer care, they have asked me to send mail for the reversal of amount as they cannot do it from their end. I have been the paying the bill without any late payment from the month card was issued.
I have paid 237.6 on 16th Feb and sent mail for reversal stating I have been a loyal customer of icici for more than 11 years.
This was the reply I got:
Greetings from ICICI Bank.
Hope you and your loved ones are healthy and safe.
The total due amount for the month of January 18, 2021 was Rs. 237.60, due date was February 05, 2021.
However, we have not received the payment from your end and for the same the Late Payment Fee of Rs. 100+GST charged.
Even if the refund credited then to avoid the charges at least minimum amount should be paid which is Rs. 100.00.
Hence, the payment was no made before the due date and it cease to apply the late fee.
We value your relationship with ICICI Bank. However, based on the Bank’s policy, we regret to inform you that we are unable to reverse the charges levied on your credit card.
We request you to pay the outstanding amount before the due date to avoid the levy of further financial charges on your credit card.
Thank you for giving us the opportunity to serve.
Bank Digitally and Stay Safe!
Sincerely,
R Raju
Customer Service Officer
ICICI Bank Limited
Anything can be done for this?
- Sort By
Oh ok. I missed it. Nothing can be done now?
Talk over phone and threaten to close card highlightimg your long relation, not easy to email negotiate over email.
Sure bro. I will give it a try.
The thing is 100/- shouldn’t be big a deal considering the relationship/rewards with/from them, you may get a refund if you escalate. But it may have been already reported to CIBIL about not making the payment on time, and this will take a hit in your CIBIL, which will eventually restore.
I would say don’t worry much on 100/-, late payment charges I know are usually around 500+GST. If I’m in your situation and if it is denied even after escalation, I would consider it as a lesson and move on.
edit: I got the charges reversed when I made a payment of 2k lesser than the total due. I observed it later and immediately took it to their attention. I made the balance payment and the late charges are reverted. Not much questions asked. FYI my card relation with them is for about 7 years.
One more escalation. If it is also denied, I will move on. Thanks bro.
Ask and argue with them not to report to CIBIL, forget about 118/-
there were many similar cases with other dimers
If they don’t agree just close the card and teach them a lesson being loyal customer.
You can take card again if you want – not an issue
Sure bro
Just ask them this: what if you make a big purchase >1L before the billing cycle and the merchant cancels it after the billing cycle? are they going to still ask you to pay >1L? what happens to the excess funds? are they going to pay you interest at the same 3.6% per month until they transfer the excess amount back to your bank or you use up the credit balance?
Demand a written answer to the above
Thanks bro. It’s a valid question.
ICICI bank Ha Ha Ha, the same was done to me 05 years back, I had payed whole amount and closed my credit card and since 02 years I was getting repeated calls and offer for issuing fresh credit card which I denied, but this very month they offered me Sapphiro (amex) highest ICICI bank card LFT with good limit which i accepted and was delivered to me last week.
If you do have other bank credit card use them…
and threaten to close the card may be you can get better offer from ICICI…
Icici customer care is good atleast in mine case. I had 2 debit card issued and running in saving account. Got to know while checking statement and mailed them 2 days ago and today they blocked and refunded the debit card charges without hassle.
Regarding Cibil, she said as the payment is already done, it will not impact credit score. And it will increase over a period of three months. She didn’t understand the query I guess. I am not sure whether one late payment gets added in CIBIL.
They don’t report instantly. Sometimes they take 3 months time too. So no worry if you miss once but make sure it’s not continuously for 3 months.
Only sad thing was ICICI CC was so adamant in reversing 
I cannot cancel the cards also as I have few pending cashbacks in my credit cards.
@undertaker007 I have been in similar situation and I got charges reversed. Don’t waste your time with the first level customer care executive. Directly send an email to nodal officer.
Thanks a lot bro for sharing this thread. I have created a Level 1 Grievance. Once it is rejected, I will put the SR number to Level 2 Nodal Officer.
I have sent below as reply to the first mail:
Can you escalate it to your supervisor? I am not happy and satisfied with your reply.
If the reversal is not going to happen, I will stop using your credit card from next month.
For that I got reply as below:
Greetings from ICICI Bank.
Hope you and your loved ones are healthy and safe.
We value your relationship with ICICI Bank.
At ICICI Bank, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed.
If the resolution provided does not meet your expectations, you may escalate the issue to the next level. Steps given below will take you to our Grievance Redressal Cell:
Visit our website www.iciciba...om _ compliments and complaints_ Send a complaint_ Click on Step 2 and enter the details to submit the grievance.
Please note that you will receive a response within 10 working days of receiving your communication.
We seek your co-operation in helping us adhere to safe banking practices.
Bank Digitally and Stay Safe!
Sincerely,
Viraj
Customer Service Officer
ICICI Bank Limited
I have already created a complaint. Will update this thread once I get a reply.
A refund was issued by amazon of 11998 which credited afyer statement was generated. They sent a mail that refund will not be counted as payment which i skipped. Now they charged 750 plus gst as late fee. Can it be reversed? Phone banking officer refusing at it a genuine fine!
accept your mistake and then seek refund
seek and insist for refund if refunded they will not report to cibil
They denied to refund. How much will it affect cibil?
I use credit card as debit card to avoid these charges. Cause I believe whatever interest I will earn from keeping the money in savings account will be gone if I make a slight mistake with bill payment.
For Any Refunds in icici Credit Card… This dialog is also added in email.
We wish to inform you that this refund will not be considered as payment. Hence, we request you to pay the Minimum Amount Due by the due date.
With Icici Amazon credit card for total due of 15980 I paid only 15025 before the due date due to cred showed total due paid wrongfully and they have added 1522 + 274 gst as interest charges .Anything can be done to reverse charges?
What was your minimum due amount?
Same thing happened with me with idfc, i forgot and paid10k less last month and i was charged about 650 plus gst.. Is there any chance of reversal. Minimum due i guess i paid
Tell them this is the first time and it’s a one time mistake. Ask them to revert by checking your previous Payment history.
![Swiggy Instamart: Unibic Choco Kiss Cookies 500gm at ₹70 [location specific]](https://cdn2.desidime.com/topics/photos/1780439/medium/Screenshot_20240425-225254.png?1714065972)
![Pansari Kacchi Ghani Mustard Oil Plastic Bottle (Sarson Tel) 1L [location specific]](https://cdn3.desidime.com/topics/photos/1780421/medium/Screenshot2024-04-25at9.29.19PM.png?1714060899)
Min amount required to pay in this case (in case of cashback/merchant refund)