Return of electronic item on flipkart

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Deal Subedar
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I bought philips mixer grinder (500 watt) from fk in BBD & then I found 750 watt of philips mixer grinder available in amazon with almost same price after discount. So I ordered it from amazon also & thought that i will return mixer in fk.

Today I tried to cancel order & I read in term that flipkart is allowing only replacement for electronics item. My request is under evaluation. What to do to get refund? Any dimer has past experience of it…

24 Comments  |  
13 Dimers
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First of all place the return request and accept the product exchange now place the return request for the exchanged product you’ll get refund.

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dontwastetime wrote:

First of all place the return request and accept the product exchange now place the return request for the exchanged product you’ll get refund.

Oh k. Thanx. Will they do it? What reason should I give for both time?

Today I placed return request stating poor quality issue. They will call me tomorrow.

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drjpatwa wrote:

Oh k. Thanx. Will they do it? What reason should I give for both time?

Today I placed return request stating poor quality issue. They will call me tomorrow.

Just give a fake reason they’ll not check what the exact problem is.

Ex: getting burnt smell from mixer.

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dontwastetime wrote:

First of all place the return request and accept the product exchange now place the return request for the exchanged product you’ll get refund.

ok thanks , recently i purchased a monitor from amazon and want to return it coz i am getting a better model at lower price , does amazon refnds for electronic items? . i dont know

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Jigglypuff wrote:

ok thanks , recently i purchased a monitor from amazon and want to return it coz i am getting a better model at lower price , does amazon refnds for electronic items? . i dont know

I don’t know about amazon.

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dontwastetime wrote:

Just give a fake reason they’ll not check what the exact problem is.

Ex: getting burnt smell from mixer.

Thanx a lot plus1

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Don’t tell something random man, I don’t know about appliances buy I have heard that for mobiles they send a technician and make them check first before accepting return(which they never will).

In amazon once when I did not have an option for replacement (it showed only return once , but I wanted replacement as prices increased I thought replacement is better that time stuck_out_tongue_winking_eye) I called customer care and he did that for me.

So may be contact FK CC also once?

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they are not allowing me to return clothes, only exchange
Mixer grinder toh bhool hi jao

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jileg wrote:

Don’t tell something random man, I don’t know about appliances buy I have heard that for mobiles they send a technician and make them check first before accepting return(which they never will).

In amazon once when I did not have an option for replacement (it showed only return once , but I wanted replacement as prices increased I thought replacement is better that time stuck_out_tongue_winking_eye) I called customer care and he did that for me.

So may be contact FK CC also once?

Fk has written that they are going to contact me tomorrow for the same.

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karanoshan wrote:

they are not allowing me to return clothes, only exchange
Mixer grinder toh bhool hi jao

Bhai darao mat. Amazon pr bhi return ka option nhi hai. Kahi 2 mixer gale na pad jaye mere tired_face

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dontwastetime wrote:

First of all place the return request and accept the product exchange now place the return request for the exchanged product you’ll get refund.

Or just cancel in middle or dont accept

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Why not simply reject the order ?
When the Delivery person calls u, tell him that you had to go out of town on some emergency work and won’t be back until 2 more weeks (They will simply mark it as undelivered and ship it back to source and you will get refund)

Suggestion : One-time is fine but don’t do this again as they might block your account

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In any case if you already have gv balance or supercoins then returns not recommended. FK is obnoxious now a days.

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drjpatwa wrote:

Bhai darao mat. Amazon pr bhi return ka option nhi hai. Kahi 2 mixer gale na pad jaye mere tired_face

Juice ya masale power banane ka thela daal lo stuck_out_tongue

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Finally My return request has been accepted by flipkart without any hassle of replacement. May be due to good & long history of my account in fk.
Thanx guys for ur suggestions blush

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Anyway to get refund not replacement for a monitor on Amazon? They used to accept refund if I contact cc now the case is different.
The only case I am aware of is seller unavailability.

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drjpatwa wrote:

Finally My return request has been accepted by flipkart without any hassle of replacement. May be due to good & long history of my account in fk.
Thanx guys for ur suggestions blush

What exactly you have given the reason to return the mixer. I am also in the same situation. Want to return the mixer.

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Sony21 wrote:

What exactly you have given the reason to return the mixer. I am also in the same situation. Want to return the mixer.

I said mixer is too noisy.

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Simbha3 wrote:

Anyway to get refund not replacement for a monitor on Amazon? They used to accept refund if I contact cc now the case is different.
The only case I am aware of is seller unavailability.

seller fulfilled [and seller not using/ forced to use ‘EasyShip’ (Delivered by Amazon) but their own options] orders (at-least for non-electronics) usually do not have the exchange or replacement option.
though It could depend on what internal ‘category’ the ASIN has been listed under.

In orders where the seller is given/forced to take post delivery buyer support from Amazon Customer Care, again mostly they refund (and the system does not allow even buyer support department to proceed for replacement order, in most cases).

but with their alpha sellers and FBA items, they have every trick up their sleeve to ensure or help customer keep the product or refuce loss of ‘no sale’ to the sellers (usually group companies or closely related vendors)

thus in such cases, that too with items that loose resale value as “new” after they are opened, one has to be really cautious in what one says, does and doesn’t say.
if some (mail, chat, voice) agent annotates some detail you communicated then it permanently remains at the order level as contact, correspondence for all subsequent agents to see.

add to that, some rascals or dimwits who intentionally or unwittingly put ridiculous remarks (for example: multiple ‘customer contacts’ so do not add any further correspondence) on random orders.
if during sale or other days, one has N orders and N call drops or genuine reasons to e-mail or call, it shouldn’t cause the (Level 2, L3) L2/L3 agents uterine cramps…

but if they randomly put annotations and future agents assume desperation (of the customer) then they may (at times, depending on theie own mindset) be less willing to even research the various resolutions they otherwise could have checked up on.

Thusly, it is better to never ever let them get an impression that it is a remorse return.

If still for that particular SKU or category, there is no other option but to accept a replacement order, then there is no other option but to create some ‘contacts’ for that order too (with reasons other than ‘i do not like it’, ‘it does not suit our needs’) and let them finally pick up the defective item.

If there is a compatibility issue intrinsic to the product then that can always be quoted as a reason, because that isn’t a simple remorse return.


yes, i know😔 your query is from too far back in time for this post to be of any help with that issue. but for future, one can always bear in mind.
also🙂 if one can show reasonably well that one is NOT getting the promised (by the seller, at the time of the sale contract) warranty/ service support,
then one is within rights to contact Amazon [most definitely in case of their own companies (like Cloudtail, Appario) being the then seller] Amazon has got your back.
meaning they help coordinate with the brand/s.
and at times, if the service/promised warranty support is still denied to the buyer, then Amazon refunds the order (even past the return window).
But obviously, when systems (policies) are abused beyond a point… then they too turn cautious or withdraw features, policies. [we all know pretty well why the remorse return/ no questions asked return policy on laptops, mobiles and such gadgets .. was removed/ had to be depreciated].

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aadimaanav wrote:

seller fulfilled [and seller not using/ forced to use ‘EasyShip (Delivered by Amazon) but their own options] orders (at-least for non-electronics) usually do not have the exchange or replacement option.
though It could depend on what internal ’category’ the ASIN has been listed under.

In orders where the seller is given/forced to take post delivery buyer support from Amazon Customer Care, again mostly they refund (and the system does not allow even buyer support department to proceed for replacement order, in most cases).

but with their alpha sellers and FBA items, they have every trick up their sleeve to ensure or help customer keep the product or refuce loss of ‘no sale’ to the sellers (usually group companies or closely related vendors)

thus in such cases, that too with items that loose resale value as “new” after they are opened, one has to be really catious in what one says, does and doesn’t say.
if some (mail, chat, voice) agent annotates some detail you communicated then it permanently remains at order level as contact, correspondence for all subsequent agents to see.

add to that, some rascals or dimwits who intentionally or unwittingly put ridiculous remarks (for example: multiple ‘customer contacts’ so do not add any further correspondence) on random orders.
if during sale or other dsys, one has N orders and N call drops or genuine reasons to e-mail or call, it shouldn’t csuse the L2 agents uterine cramps…

but if they randomly put annotations and future agents assume desperation (of the customer) then they may (at times, depending on theie own mindset) be less willing to even research the various resolutions they otherwise could have checked up on.

Thusly, it is better to never ever let them get an impression that it is a remorse return.

If still for that particular SKU or category, there is no other option but to accept a replacement order, then there is no other option but to create some ‘contacts’ for that order too (with reasons other than i do not like it, it does not suit our needs) and let them finally pick up the defective item.

If their is a compatibility issue intrinsic to the product then that can always be quoted as a reason, because that isn’t a simple remorse return.


yes, i know😔 your query if too far back in time for this post to be of any help with that issue. but for future, one can always bear in mind.
also🙂 if one can show reasonably well that one is NOT getting the promised (by the seller, at the time of the sale contract) warranty/ service supporr,
then one is within rights to contact Amazon, and in case of their own companies (like Cloudtail, Appario) being the then seller…. Amazon has got your back.
meaning they help coordinate with the brands.
and at times, if the service/promised warranty support is still denied to the buyer, then Amazon refunds the order (even outside of return window).
But obviously, any abuse beyond a point makes them also cautious or withdraw features, policies. [we all know pretty well why the remorse return/ no questions askec return policy on laptops mobiles and such gadgets .. was removed/ haf to be depreciated].

Did you write all this or copied from somewhere? If written, plus1 for the efforts.

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drjpatwa wrote:

I said mixer is too noisy.

I said the same reason but they are processing for replacement. Can you help me what should I do for return the mixer and get refund

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