So, I have been using Cred and have been paying all my card OS for past 2-3 years and never have I ever delayed any payment. Last 2 months, with Dhani, I started rotating funds, so my outstanding was part paid thru Dhani and part Cred.
To cut story short, my OS in SBI was 74800/- but by paying thru different services, by mistake, i have made payment of 74300/- Shortage of 500 bucks. I have been charged 3280/- as Fin fee + GST of around 620/- (Total of 4k for short payment of 500!). Any ways to get it reversed. Trying to raise dispute in website but at the last, not able to submit.
Anyone with experience of reversing the charges?
PS: Worried now about IDFC, as similarly divided and paid and I have doubt whether I have paid full :(
SBI Bank fee reversal policy is as follows -
First 6 months of card issuance (new card), no reversal.
After 6 months, Fee can be reversed on request of any statement within 6 months.
My card is more than 5 years, so there is chance of reversal?
How do I go about contacting them as not able to raise dispute in their site.
Better pay few bucks more than normal payment sometimes I do excess payment like 50 100 if i forgot due amount
Yes they will refund finance charges contact their cc
I always make extra payment to the higher rounded figure but since this was done thru two different services- I got the calculation wrong.
cashif wrote:I always make extra payment to the higher rounded figure but since this was done thru two different services- I got the calculation wrong.
I too made same mistake 2 months back, was trying to utilize IDFC Debit card for TimesPrime offer and somehow Rs103 last txn failed which I did not notice, luckily total bill was around 2k or so not much loss;
I was also charged Rs144 for this Rs103 dues; I paid
U need to talk to them on call
cashif wrote:My card is more than 5 years, so there is chance of reversal?
How do I go about contacting them as not able to raise dispute in their site.
Call their cc and ask them to reverse the charges. They should be able to do it
Having analysed again, found that 499/- was renewal reversal, so what I paid tallies with my outstanding. Have mailed all the details and awaiting the response.
If I dont get response by Monday, will call them.
Happy to inform that the charges have been reversed 
Surprised and impressed with the SBI service. Just one mail did the trick.
Congrats. I’m sorry, i didn’t notice your thread earlier. I got payment dishonor fee reversed by writing to cc mail. They are pretty liberal. The auto debit was triggered on an account without the balance needed, I paid by other means but still served dishonor fee due to lack of funds in savings account. Luckily they reversed the charges when I wrote after noticing it 2 months later.
cashif wrote:Happy to inform that the charges have been reversed
Surprised and impressed with the SBI service. Just one mail did the trick.
Yes, SBI is very liberal or you can say customer friendly in reversing these charges. If the same issue happens with money suckers like Axis bank the end would have been quite different.
Sbi charge annual fee and if spend is above the requirement amount, they reverse the annual fee next month. However since we don’t track when the annual fee gets applied, this more or less ends up applying a finance charge because of Rs 499 to Rs 4,999 annual fee difference.
They have purposefully designed it in such a way that alot of people can get trapped in this, specially those who don’t use the card much, because then you will get finance fee charged first month and next month late payment fee + finance charge.
cashif wrote:where did you send the email? I'm in similar situation, missed typed some digits and payment fell short for few hundredsHappy to inform that the charges have been reversed
Surprised and impressed with the SBI service. Just one mail did the trick.
CoolRewards wrote:do you mean after card is 6 month old, i can raise request for reversal of charges in past statements?SBI Bank fee reversal policy is as follows -
First 6 months of card issuance (new card), no reversal.
After 6 months, Fee can be reversed on request of any statement within 6 months.
@noobDealer I am in similar situation. Escalated it till third level but still they have not reversed the charges.
Any suggestions @cashif @decideaim
cashif wrote:What was the final update in your case?This was my mail to customercare at sbicard.com
MrKool_JJ wrote:They refunded extra charges/penalty.
What was the final update in your case?
@guest_999
noobDealer wrote:Delete my post
do you mean after card is 6 month old, i can raise request for reversal of charges in past statements?
Uhtnas4444 wrote:same happened with me.. currently escalation on the second level..@noobDealer I am in similar situation. Escalated it till third level but still they have not reversed the charges.
Any suggestions @cashif @decideaim
chiraggyl170 wrote:delete?
Delete my post
SBI also charged 3200 as Fin charges to me and on requesting they told that they can't do anything as my card is not 6 months old ,On requesting they took the request but same was rejected stating due to internal policies
could you please suggest if i can request after 6 months and Claim the charges refund
noobDealer wrote:Deleted.. Mistakenly quoted wrong comment to reply.. wasn't able to find the content.. so marked as deleted
delete?
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Happy to inform that the charges have been reversed
Surprised and impressed with the SBI service. Just one mail did the trick.