RuPay/UPI etc launch NPS program to get customer feedback through survey link

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abhishek012

NPCI’s product RuPay card, UPI, IMPS, Fastag launch NPS (Net Promoter Score) program to get customer feedback through survey link:

Read full details here, download the PDF and read – https://www.npci.org.in/PDF/npci/rupay/2022/Cir...

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RuPay card, UPI, IMPS, Fastag issuer bank/entity send you are survey link via SMS/Whastapp/In-app notification after your transaction. Customer need to complete the survey to share their transaction experience.

NPS (Net Promoter Score) backend –

Based on the responses received, the Voice of Customers (VoC) and Computer-assisted telephone interviewing (CATl) for a selected base for further deep dive, which will be collected by an agency appointed by NPCI, deep insights will be shared with Member banks/entities by NPCI on a timely basis to improve the customer experience continuously.

To better understand, how its work, read full details here - https://www.npci.org.in/PDF/npci/rupay/2022/Cir...

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Deal Lieutenant Deal Lieutenant
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Nice to take feedback. A welcome move. Is there a close button for the survey or is it mandatory?

Deal Subedar Deal Subedar
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can we complain about laungekey ?

i guess, no one could activate it.

Pro Blogger Pro Blogger
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decideaim wrote:

Nice to take feedback. A welcome move. Is there a close button for the survey or is it mandatory?

If you dnt want to give survey send dnt click the survey link, when you receive from bank.

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nimod wrote:

can we complain about laungekey ?

i guess, no one could activate it.

Loungekey right ?

Ya, i already ask RuPay support, last reply i got they are working on it.

@wackophant did you tried loungekey registration using your Union bank RuPay JCB debit card ? here - https://www.loungekey.com/en/...2/

Activate the International e-com transaction and try, let me know if you successfully register.

Deal Cadet Deal Cadet
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abhishek012 wrote:

Loungekey right ?

Ya, i already ask RuPay support, last reply i got they are working on it.

@wackophant did you tried loungekey registration using your Union bank RuPay JCB debit card ? here - https://www.loungekey.com/en/...2/

Activate the International e-com transaction and try, let me know if you successfully register.

I did not register till now..

I opened this page and tried to create account as you asked.. but the fields in Create account page are disabled.. I checked it twice using mobile/Laptop but same..

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wackophant wrote:

I did not register till now..

I opened this page and tried to create account as you asked.. but the fields in Create account page are disabled.. I checked it twice using mobile/Laptop but same..

Yes, Create account is now disabled. 😳

Only RuPay JCB Select Credit card link is working - https://www.loungekey.com/en/...1/

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