You would have fuel card swipe receipt right? Use that to complain

SBI BPCL Octane Card
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I have recently taken a SBI BPCL Octane Card considering my fuel usage. But surprisingly even if I fill at BPCL petrol pumps i am not receiving the 25x rewards and 1% surcharge. When raised with SBI customer care, they are closing the request saying that petrol pump is not a BPCL one. Has any one faced this issue before and how was it sorted. Is there any specific list of pumps we have to fill in to get the benefits.
This 1500+GST fee per year card is of no use to me if they are not honouring the petrol pump rewards offer.
What Description shows in transaction history like some random Name or petrol pump name ?
Points only get credited properly if petrol pump swipes on SBI machine.
shivrajsingh wrote:Points only get credited properly if petrol pump swipes on SBI machine.
It was not mentioned anything about this in card TnC. Seems they are cheating people
Jeevan16 wrote:It was not mentioned anything about this in card TnC. Seems they are cheating people
Issue is not only in getting reward, you will also have a tough time in redeeming them😁
Online redemption value is very low.
and on petrol pumps, Only few petrol pumps know / are willing to redeem points. Like 1 out of 10.
In how many days points get credited after CC swipe on HPCL pump with SBI BPCL Rupay variant ?
Filled fuel worth 4000 today morning .
Edit : Fueled at BPCL Pump. (Not HPCL)
Cool07 wrote:In how many days points get credited after CC swipe on HPCL pump with SBI BPCL Rupay variant ?
Filled fuel worth 4000 today morning .
SBI BPCL CC rewards cashback valid only on BPCL petrol pump not HPCL.
abhishek012 wrote:SBI BPCL CC rewards cashback valid only on BPCL petrol pump not HPCL.
Good catch, actually I filled at BPCL only somehow wrote HPCL 😂
Check the sbi card website for the eligible petrol pump list. Not all BPCL pumps provide the cb.
Cool07 wrote:In how many days points get credited after CC swipe on HPCL pump with SBI BPCL Rupay variant ?
Filled fuel worth 4000 today morning .
Edit : Fueled at BPCL Pump. (Not HPCL)
Whenever the transaction gets settled. It ranges from 48-72 hours
shivrajsingh wrote:Points only get credited properly if petrol pump swipes on SBI machine.
No. I am getting points after swiping on HDFC machine.
Cool07 wrote:In how many days points get credited after CC swipe on HPCL pump with SBI BPCL Rupay variant ?
Filled fuel worth 4000 today morning .
Edit : Fueled at BPCL Pump. (Not HPCL)
And to be on safer side always fill petrol of amount less than 4000 because customer care sometimes catch us on 4000 rs limit.
all bpcl pumps are eligible but the catch is not all pos availabe on that pumps are eligible,, i am sure about pinelabs pos is eligible not sure about others…
next time try a bpcl fuel station and then wait 1-2 days when trasaction settled check you got rewards points correctly, if ok then always fill from that pump or you can try other pumps and check them..
very imprtant – points credited only after that transaction settled and surcharge is only for transaction above 400-500 and also surcharge value is also limited everymonth(check according to your card on website)
Do we get the 6000 reward points on this card annually after renewing the card? Or is this only for first year?
Jeevan16 wrote:Same for me.. i complaint vthout any hope.. n also called agents who provide card .. They said every outlet is eligible for points. Then I sent pdf of the outlets after tht they not responded .. now i again fill fuel from different nearby outlet..let's see.. Yesterday they credited joining bonus Points.
After raising complaint on SBI cards app, customer care team credited those 25x points on my account. It took 2 weeks after raising the complaint
SIMMBA wrote:Last week i have filled in a pump which is not in that pdf list. and i received the points same day transaction got posted on account. this time i had took the bill and invoice from them to be safe side.
Same for me.. i complaint vthout any hope.. n also called agents who provide card .. They said every outlet is eligible for points. Then I sent pdf of the outlets after tht they not responded .. now i again fill fuel from different nearby outlet..let's see.. Yesterday they credited joining bonus Points.
seems issue is very random.
I talked to sbi CC and they confirmed me that points can be earned for refuelling at any bpcl outlet only redemption can be done at selected outlets given in pdf.
