Hot Deal

[[Scam on flipkart]] [[filing case]][[any help welcome]]

799°
Deal Subedar
nnd

Hello,

I am using flipkart, registered mobile number 942####303. So recently flipkart launched big billion day(BBD) sale with heavy discount on mobile phones with exchange offers.i got thrilled with offers and decided to buy mobile from flipkart
     As i need to buy new mobile, i bought 2 mobile with order id OD223005###46790##00. realme gt master edition (one black colour 128gb version and another is white colour 128gb version) with exchange offers.
     So i bought white colour realme gt in exchange with leeco le 2 (imei number 867466####982##) and black colour realme gt in exchange with mi redmi 4 (imei number 866132###63##4#https://cdn0.desidime.com/attachments/photos/718099/medium/Screenshot_20211007-214513.jpg?1633881952https://cdn0.desidime.com/attachments/photos/718098/medium/Screenshot_20211008-003815.jpg?1633881926).
  Now when delivery boy came to my house(4/10/2021) to deliver white realme gt phone ,he examined my leeco le 2 phone and he told me that your screen is cracked and it have dents.after that he phoned his manager and told him about my screen is cracked,after some discussion with his manager he denied to accept my phone. I told him that reduce my exchange value as per flipkart policy but still he denied. (Attaching flipkart exchange policy shown on flipkart application when i bought phone)
 After mere 15 minutes another delivery boy came with black colour realme gt edition.i given him my redmi 4 phone to examine and he told me your screen have some discoloration and dents. I again told him to reduce the exchange value as per your policy but still he denied to pickup my exchanged phone.
    I have called flipkart multiple times between 4/10/2021 to 10/4/2021 with around 10-20 request for resolution.
  I have even raised complaint multiple times that according to flipkart exchange policy shown on flipkart application that my phone is completely eligible for exchange (attaching 2nd image)as it fulfilled criteria of correct brand/model exchange phone,imei number matching,screen isn’t locked,phone is turning on.
Now both of my exchange phone is eligible for exchange according advertised by flipkart application but still they denied.
I have been going through lot due to fraud is showing on flipkart application and not fulfilling their promises. I feel mentally agony.
 Now if flipkart does not hold its promises to exchange my phone and deliver my product i am going to file legal notice to flipkart.
I dont won’t refund,i need what i paid for and what you have promised. I am writing this last time so in mean time you can find some middle ground between us.
If i will not receive any communication from your side within 3 days i will file legal case against flipkart.





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Trailblazer Trailblazer
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nnd wrote:

Seems like you are missing something.

If i do normal shopping of that phone price was around 19500rs,with exchange final amount was 12500.even with paying 1-2k extra,5000rs still a good amount as I dont need keeping extra phone at home.

Yeah i am bit noob since i have started using dd.

Moreover it wasn’t bug, it was offer given by flipkart.

If flipkart hadn’t given offers i definitely wouldn’t have bought.and hence my point is flipkart policy should be clear where in this case it’s contradictory to delivery boy/wishmaster.

You ordered 2 phones together or seperately?

Deal Subedar Deal Subedar
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KrishabhAgrawal wrote:

You ordered 2 phones together or seperately?

I order together. I wanted both phones.

Deal Lieutenant Deal Lieutenant
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nnd wrote:

Because so called flipkart gave additional exchange value

That’s y they denied exchange they r giving additional exchange so they want mobile in fine condition with no dents but Amazon is perfect for exchange

Deal Subedar Deal Subedar
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aniket1587 wrote:

legal-legal game smile smile

what if the delivery boy says in court that ur phn didnt even switched on so he rejected the exchange and as per policy its not eligible bcoz it didnt turned on…

how can u prove that ur phn was ON that time??

he could also say, screen lock was ON so he rejected the exchange, thats also according to flipkart policy,

how can u prove it to court that u r telling the truth and he is lying??

Yes i can prove within 3 second as they did proxo test something,in which they put details.like imei matching or not?
How can he enter yes without seeing himself.
Court adjourned!

Deal Subedar Deal Subedar
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Dileep_kumar wrote:

That’s y they denied exchange they r giving additional exchange so they want mobile in fine condition with no dents but Amazon is perfect for exchange

Agree,even delivery boy told same thing.
If you had purchased from Amazon we would have exchange it by now.

Deal Cadet Deal Cadet
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nnd wrote:

Yes i can prove within 3 second as they did proxo test something,in which they put details.like imei matching or not?
How can he enter yes without seeing himself.
Court adjourned!

he will simply lie, he will say they didnt do anything bcoz phn didnt turned on or there was screen lock… yes u r saying they did some test but do u have any PROOF of it?? like history or video recording or anything?

Trailblazer Trailblazer
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nnd wrote:

I order together. I wanted both phones.

That was the bug, you cannot apply extra exchange offer with prepaid discount. It was either 7k extra off on exchange or through card.

After adding two phones you got 7k extra card discount (due to bug). So, 3500 extra prepaid on each phones.

If card and exchange combination was offer then everybody would have looted, considering 7k exchange, 7k card.

Post Emperor Post Emperor
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desiman wrote:

which brand old fridge u exchanged and how much u got on amazon

I exchanged Godrej 190 litres fridge.. both flipkart and Amazon were giving bump up exchange value of Extra 1k for old fridge
Got 1600 +1000=2600 as exchange value in flipkart and Amazon..
Finally exchanged with Amazon

Deal Subedar Deal Subedar
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aniket1587 wrote:

he will simply lie, he will say they didnt do anything… yes u r saying they did some test but do u have any PROOF of it?? like history or video recording or anything?

I don’t think this is going to happen.
Because flipkart keep all the details like call recording of delivery boy, photos of phone to be exchanged.
Well i have audio recording as well video recording of inspecting my phone.

Deal Cadet Deal Cadet
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nnd wrote:

I am not in the mood😉
Will play legal-legal game.

they have clearly mentioned they wont accept damaged phone even with slightest dent or crack what makes you think playing legal will change anything 😂

Cool Cool
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Hehe sweat_smile kal hi fk w.m. bola fk se phn exchange mat kro , Amazon try kro exchange ke liye . Mera mble perfect condition me tha fir bhi w.m. bola 500-1000 kam krega fk ! Better Amazon se try kro ya card offers use kro . Main working hona chahiye aur ek bhi dent nahi hona chahiye tabhi chance hai successfl exchge ka . Moto edge 20 24k me aa jata cry sweat_smile

Deal Cadet Deal Cadet
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nnd wrote:

I don’t think this is going to happen.
Because flipkart keep all the details like call recording of delivery boy, photos of phone to be exchanged.
Well i have audio recording as well video recording of inspecting my phone.

yes flipkart keeps all details and flipkart keeps the gud lawyers too… keep posting updates about ur case against flipkart… file a complaint tomorrow… or as soon as possible

Cool Cool
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Aajkal fk return bhi nahi deta mobile sahi se working na ho , hrdwr problems ho to bhi direct SC bhejta hai . Ab to amzon hi sab kuch hai OnePlus / iphn only ..

Deal Subedar Deal Subedar
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KrishabhAgrawal wrote:

That was the bug, you cannot apply extra exchange offer with prepaid discount. It was either 7k extra off on exchange or through card.

After adding two phones you got 7k extra card discount (due to bug). So, 3500 extra prepaid on each phones.

If card and exchange combination was offer then everybody would have looted, considering 7k exchange, 7k card.

Agree with your point.

Jisko lootna tha un sbne loota hain!

Deal Subedar Deal Subedar
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aniket1587 wrote:

yes flipkart keeps all details and flipkart keeps the gud lawyers too… keep posting updates about ur case against flipkart… file a complaint tomorrow… or as soon as possible

Haha
Help me find some good lawyer with discount!

Deal Cadet Deal Cadet
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nnd wrote:

Thats should be corrected.
perfact policy should be made so no customer can be fooled by stupid wishmaster.

I think those so called wish masters has some targets that they have to come up with some problems in the exchanged phone so that customer have to pay extra.

Deal Subedar Deal Subedar
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Same thing happened to me ,wishmaster don’t want to take risk so they avoid of exchange I also called flipkart customer care they said all depends upon wishmaster, even wishmaster know me very well as due to lack of knowledge he didn’t want to take risk because flipkart deduct salary of it cause of phone condition 😇 And no one want to cut salary

Post Emperor Post Emperor
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nnd wrote:

Well i am not against flipkart.
Here they are creating mess themselves by putting their policy clearly mentioning which is violating by themselves.
Someone needs to stop this.

Not big deal if they block my account.

If u don’t have any gift card balance,pay later dues and supercoins than only it’s not a big deal

Deal Subedar Deal Subedar
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I had exchanged 2 phone during purchase of realme x7 max few days earlier.
One had discoloration and other screen was cracked in corner.
Delivery guy deducted 1500 in both case and exchanged my phone without any problem.
There was option in there app and after selecting screen problem it shows the revised exchanged value.

Deal Subedar Deal Subedar
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Bob_The_Builder wrote:

they have clearly mentioned they wont accept damaged phone even with slightest dent or crack what makes you think playing legal will change anything 😂

I have shown image from flipkart application where it is clearly shown that crack will lead to reduction of exchange value. They are violating their own policy/misleading customers

Deal Cadet Deal Cadet
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I heard from a Flipkart delivery person that if they exchange a phone and it’s not in good condition then the exchange value will be deducted from his salary so they are extra cautious and don’t want to deal with exchange at all.

Deal Subedar Deal Subedar
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igen wrote:

Do update if you get a resolution from fk. I dont expect they will do anything.

may be in future your account will be blocked

Community Angel Community Angel
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MasterAnimesh wrote:

I had exchanged 2 phone during purchase of realme x7 max few days earlier.
One had discoloration and other screen was cracked in corner.
Delivery guy deducted 1500 in both case and exchanged my phone without any problem.
There was option in there app and after selecting screen problem it shows the revised exchanged value.

+1. For my 4 yr old moto c it shown 2k value but after putting screen test failed it shown 1k so delivery took 1k which is reflecting in my order history.

Deal Subedar Deal Subedar
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FK exchange is a big joke. they expect you to exchange a phone which u brought last week. They never accept any phone for exchange.

Deal Cadet Deal Cadet
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vasanth_ece wrote:

If your phone has issues,why are you trying to exchange and that too in flikart.You can better encash it through cashify,by specifying the problems itself with reduced rate.

You know these days flipkart account itself blocked due to some silly reasons.Why are you taking risk, since here delivery boy is the master for exchange and his words will be final.

Is there any benefit of cashify referral?

Deal Subedar Deal Subedar
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vipin13 wrote:

its all game about luck and depend on wishmaster 99% they reject replacement due to scratch or without reason even you know wishmaster well….yha jan pahchan bhi kam nii ati haii….😀

Waise bhi ab kon si exchange karni h. Amazon jindabad , ab aisi deal aayegi to phir se yahi hoga smile Refund came for 2nd GT today. So no cancelation charges @RunZone

Deal Subedar Deal Subedar
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Better to sell phones in cashify and purchase new one from flipkart.
In my case cashify offered 3k more than fk and amazon exchange.

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