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[[Scam on flipkart]] [[filing case]][[any help welcome]]

799°
Deal Subedar
nnd

Hello,

I am using flipkart, registered mobile number 942####303. So recently flipkart launched big billion day(BBD) sale with heavy discount on mobile phones with exchange offers.i got thrilled with offers and decided to buy mobile from flipkart
     As i need to buy new mobile, i bought 2 mobile with order id OD223005###46790##00. realme gt master edition (one black colour 128gb version and another is white colour 128gb version) with exchange offers.
     So i bought white colour realme gt in exchange with leeco le 2 (imei number 867466####982##) and black colour realme gt in exchange with mi redmi 4 (imei number 866132###63##4#https://cdn0.desidime.com/attachments/photos/718099/medium/Screenshot_20211007-214513.jpg?1633881952https://cdn0.desidime.com/attachments/photos/718098/medium/Screenshot_20211008-003815.jpg?1633881926).
  Now when delivery boy came to my house(4/10/2021) to deliver white realme gt phone ,he examined my leeco le 2 phone and he told me that your screen is cracked and it have dents.after that he phoned his manager and told him about my screen is cracked,after some discussion with his manager he denied to accept my phone. I told him that reduce my exchange value as per flipkart policy but still he denied. (Attaching flipkart exchange policy shown on flipkart application when i bought phone)
 After mere 15 minutes another delivery boy came with black colour realme gt edition.i given him my redmi 4 phone to examine and he told me your screen have some discoloration and dents. I again told him to reduce the exchange value as per your policy but still he denied to pickup my exchanged phone.
    I have called flipkart multiple times between 4/10/2021 to 10/4/2021 with around 10-20 request for resolution.
  I have even raised complaint multiple times that according to flipkart exchange policy shown on flipkart application that my phone is completely eligible for exchange (attaching 2nd image)as it fulfilled criteria of correct brand/model exchange phone,imei number matching,screen isn’t locked,phone is turning on.
Now both of my exchange phone is eligible for exchange according advertised by flipkart application but still they denied.
I have been going through lot due to fraud is showing on flipkart application and not fulfilling their promises. I feel mentally agony.
 Now if flipkart does not hold its promises to exchange my phone and deliver my product i am going to file legal notice to flipkart.
I dont won’t refund,i need what i paid for and what you have promised. I am writing this last time so in mean time you can find some middle ground between us.
If i will not receive any communication from your side within 3 days i will file legal case against flipkart.





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Deal Subedar Deal Subedar
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rockingneo wrote:

Waise bhi ab kon si exchange karni h. Amazon jindabad , ab aisi deal aayegi to phir se yahi hoga smile Refund came for 2nd GT today. So no cancelation charges @RunZone

Same here.
Flipkart initiated refund for second phone.

Deal Subedar Deal Subedar
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AppleFan wrote:

Better to sell phones in cashify and purchase new one from flipkart.
In my case cashify offered 3k more than fk and amazon exchange.

In sale flipkart gives more amount in exchange offers.

Deal Subedar Deal Subedar
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nnd wrote:

In sale flipkart gives more amount in exchange offers.

In my case during bbd cashify offered 3k more than fk

Deal Subedar Deal Subedar
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As soon as it got rejected you should have ordered another phone… As exchange completely depends on the partner agency (delivery boy or boss). Its same with amazon also. It happened with me also.. I ordered my second one immediately to make use of the offer..

Deal Subedar Deal Subedar
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Smak wrote:

Thats true. They want new phone in exchange. All sorts of problems they show clearly indicates try their tactics to not accept the phone. So, 90% of people end up without exchange offer provided by them.

Here they are using a marketing technique called the bait and switch. A technique used by businesses with low integrity.

https://en.wikipedia.org/wiki/Bait-and-...ch

Deal Subedar Deal Subedar
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dealenjoe wrote:

As soon as it got rejected you should have ordered another phone… As exchange completely depends on the partner agency (delivery boy or boss). Its same with amazon also. It happened with me also.. I ordered my second one immediately to make use of the offer..

My axis bank card offer has been utilised.so bot able to make second order.

Deal Subedar Deal Subedar
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update

Flipkart customer care called today at 5:30PM told me that he received complaint on national consumer grievance and will update the status tomorrow at 11AM.

Deal Lieutenant Deal Lieutenant
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Smak wrote:

Thats true. They want new phone in exchange. All sorts of problems they show clearly indicates try their tactics to not accept the phone. So, 90% of people end up without exchange offer provided by them.

Correct
But who will give them new phone
Its obvious if i have a old light dented and working phone i will exchange it to get a new phone
But flipkart sucks during exchange time.

Like Magnet Like Magnet
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nnd wrote:

update

Flipkart customer care called today at 5:30PM told me that he received complaint on national consumer grievance and will update the status tomorrow at 11AM.

What’s procedure for grievance ? Also update it earliest

Deal Cadet Deal Cadet
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pradeep.gr wrote:

Bhai, Munni is less badnaam than Flipkart Exchange! 😜😜
They expect sealed pack phone for exchange 😂🙂🙂

Flipkart even don’t replace new defective phone easily.
I bought Nokia 8.1 before 2 year and it had dead pixel. and very badly i needed to prove that it had more than 3 dead pixel because as per their policy , less than 3 dead pixel is not defect..

Deal Subedar Deal Subedar
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aslam_ali wrote:

What’s procedure for grievance ? Also update it earliest

You can file the same on national consumer app.

Deal Subedar Deal Subedar
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update

Received call from flipkart,they will provide resolution till 18th October

Deal Subedar Deal Subedar
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nnd wrote:

update

Received call from flipkart,they will provide resolution till 18th October

So much time they are taking to provide resolution

Deal Subedar Deal Subedar
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Addicted_Org wrote:

Same happened with me too today they rejected without any reason

They should atleast provide justification. Raise complain on flipkart regarding same.

Hold your ground telling them your policy contradicting with delivery agent

Deal Captain Deal Captain
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I stopped buying electronics online for a reason.

Deal Subedar Deal Subedar
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Cancelled: Our courier partner has confirmed that the delivery of realme GT Master Editi… with order ID OD223005895Xxxxxx was not accepted. As requested, the above item(s) in your order has(have) been cancelled. Please check your email for more details.

Deal Subedar Deal Subedar
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Hi dhaval,

We understand that you had a concern with the delivery of your order for realme GT Master Edition (Cosmos Black, 128 GB).

We’re sorry to let you know that while we were tracking your order to make sure that it reaches you, the courier service provider has informed us that the order has been cancelled due to an unforeseen issue.

Please be assured that we have shared the feedback with the courier service provider so that appropriate measures can be taken for a seamless delivery experience in future.

If you like, you can place a new order and we will work with the seller to have the product reach you.

We would like to thank you for your understanding.

Thanks,
Flipkart

Deal Cadet Deal Cadet
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I exchanged a swallen battery phn mi4i for 8500₹ with this gt master edition. Delivery boy was showing few tantrums but eventually he took it deducting 450₹ from its value which i paid in cash. Lucky me it’s screen was almost popping up n can b seen from sides with a close check.

Deal Subedar Deal Subedar
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am100 wrote:

I exchanged a swallen battery phn mi4i for 8500₹ with this gt master edition. Delivery boy was showing few tantrums but eventually he took it deducting 450₹ from its value which i paid in cash. Lucky me it’s screen was almost popping up n can b seen from sides with a close check.

Don’t know how he agreed to take he refused my phone due to slight dent even not visible easily. I have asked him to reduce value but he did not agreed.

Crowdpuller Crowdpuller
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Use amazon tuta futa sab le leta ha bechara

Update abb unhone bhi options dal diye crack ka.

Last year tuta futa phone becha mene 4500 me amazon best

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