See fraud by Flipkart........what to do?

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Deal Cadet
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Purchased a mortein rat kill cale 100 gms from Flipkart which was listed as MRP = Rs 149 and after discount as Rs 125 plus shippling.
https://www.flipkart.com/mortein-rat-kill-cake/...

Subsequently I received the item from the seller Nikizone, but the MRP on product was scratched off.
Soon thereafter I discovered from other sites like Amazon, Paytm, Bigbasket etc that the MRP listed at Flipkart’s website was completely fake and even the discounted amount of Rs125 was way above the actual MRP of the product which is Rs64. I also cjecked from a local store and the MRP is indeed Rs 64.
Now unfortunately my maid partially used the product before I discovered this fraud on MRP.
On contacting Flipkart they initially tried to avoid the complaint by not returning phone calls etc, but on persisting told me that since I had already used the product so it could not be returned and they are unable to return the difference between actual and fake MRP.

Now my questions are:
1. What is the law when a seller/company sells an item for more than the MRP?
2. What can be done under the circumstances?

40 Comments  |  
20 Dimers
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Dimers will suggest you about this case, but in my opinion why taking the stress by ordering from non assured sellers and that too without comparing prices (you did after using the product which is way too late) confused

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Flipkart support is of no use….Always compare the prices on different sites before ordering any product

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1) The consumer law in India is in your favor in this situation. But you will have to take the seller to the consumer court to be prosecuted for overcharging and concealing the price.

2) If you file a compliant in the consumer court against this seller, you can get the difference in the price back plus a few hundred rupees for the inconvenience caused.

As far as the online aggregator is concerned, the higher the sale value they transact higher the commissions they earn.

http://www.legalserviceindia.com/articles/m...tm

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Though you have right to fight. Other side is flipkart which favours sellers.
My suggestion would be ignore this and take care from next time onwards.
@aam_aadmi may suggest better approach

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aswaniexpress wrote:

Though you have right to fight. Other side is flipkart which favours sellers.
My suggestion would be ignore this and take care from next time onwards.

I will take this as a lesson learned and make sure I buy only from the platform’s own store, for me its always the cloudtail store on Amazon.

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I realize I should have checked, but at the same time there should be something against a seller/company who knowingly and willingly indulging in fraudulent activities and misleading customers.
See even after my complaint the product is still being sold at same fake MRP.
Doesn’t that mean that these people are confident that nothing will happen to them?
Where are the regulatory authorities? They should be suo moto taking cognizance.
Where are we living? Could Flipkart/Walmart be able to do this in the USA?

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Does anybody know where the complaint can be raised in Twitter?

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deepak38 wrote:

I realize I should have checked, but at the same time there should be something against a seller/company who knowingly and willingly indulging in fraudulent activities and misleading customers.
See even after my complaint the product is still being sold at same fake MRP.
Doesn’t that mean that these people are confident that nothing will happen to them?
Where are the regulatory authorities? They should be suo moto taking cognizance.
Where are we living? Could Flipkart/Walmart be able to do this in the USA?

This is India bro, the system is different , the compensation is different, the penalties are different sunglasses

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I thought we were being told to be “Atmanirbhar”.
If pursuing the law becomes a headache by itself, then it will only only encourage the fraudsters and scammers
With such a system how will be ever become “Atmanirbhar”.

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deepak38 wrote:

I thought we were being told to be “Atmanirbhar”.
If pursuing the law becomes a headache by itself, then it will only only encourage the fraudsters and scammers
With such a system how will be ever become “Atmanirbhar”.

Time lagega par darne ka nahi smile
I would have helped if i had any experience with consumer forums earlier , but unfortunately i dont

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deepak38 wrote:

Does anybody know where the complaint can be raised in Twitter?

flipkart twitter

https://twitter.com/Fl...rt

post as an open tweet with all pics of the products showing the fake MRP and also from other sites as a comparison

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e-commerce sites can sell products above MRP. Google it. There was a case filed against swiggy in my state – because a restaurant sold ice cream for more than MRP on swiggy. But the petition was dismissed as restaurant and swiggy has right to charge MRP+convenience fee when ordering online. Your case is similar. Basically, when you order something online the sellers can sell at a price more than the MRP as Selling price on e-commerce sites = MRP+convenience charge+delivery charge(if it exists). So, stop saying it is fraud! rolleyes

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Selling products at higher than MRP is not uncommon on Amazon and Flipkart, as Sellers are allowed to freely price their listed products and are liable for any legal implications for the same. AM/FK allow you to return the product if you are not satisfied.

Though most seller price such products as 45+80 shipping. some list as 125+free shipping.
on Amazon its listed at 44+ 80 shipping.

Difficult to legally establish this case as shipping cost is additional to product MRP

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Selling products at higher than MRP is not uncommon on Amazon and Flipkart, as Sellers are allowed to freely price their listed products and are liable for any legal implications for the same. AM/FK allow you to return the product if you are not satisfied.

Though most seller price such products as 45+80 shipping. some list as 125+free shipping.
on Amazon its listed at 44+ 80 shipping.

Difficult to legally establish this case as shipping cost is additional to product MRP

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deepak38 wrote:

I thought we were being told to be “Atmanirbhar”.
If pursuing the law becomes a headache by itself, then it will only only encourage the fraudsters and scammers
With such a system how will be ever become “Atmanirbhar”.

Buy from shop an send it back as simple as that. Sorry no info on how to take them to court.

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you should have done homework before buying any item online since u have opened it so forget n move on

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rsai01 wrote:

Buy from shop an send it back as simple as that. Sorry no info on how to take them to court.

But, this man already told that he (or maid) already used the product.. and MAYBE return/replacement window closed.

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Dont waste your time for just Rs10-20 bucks and also avoid non-assured product

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I would suggest if the return window is still valid. Raise a return request. Once approved buy it from the local vendor and return it. So the extra amount paid above mrp will be adjusted. Cheers, take it lightly and enjoy the vibe of Christmas and New year smile

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deepak38 wrote:

I thought we were being told to be “Atmanirbhar”.
If pursuing the law becomes a headache by itself, then it will only only encourage the fraudsters and scammers
With such a system how will be ever become “Atmanirbhar”.

plus1
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U said in local shop u can get it for 64 get it from local shop and return to flipkart

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desidime__admin wrote:

e-commerce sites can sell products above MRP. Google it. There was a case filed against swiggy in my state – because a restaurant sold ice cream for more than MRP on swiggy. But the petition was dismissed as restaurant and swiggy has right to charge MRP+convenience fee when ordering online. Your case is similar. Basically, when you order something online the sellers can sell at a price more than the MRP as Selling price on e-commerce sites = MRP+convenience charge+delivery charge(if it exists). So, stop saying it is fraud! rolleyes

I think the facts of my case do not match with your given example, as here Flipkart clearly has written the MRP of the product and a separate shipping charge also has been added. Moreover to the best of my knowledge there is no convenience fee at Flipkart.
Sorry to disappoint you, but this case is an absolute fraud by Flipkart and its seller/s.

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sricharangunda wrote:

U said in local shop u can get it for 64 get it from local shop and return to flipkart

Maybe you did not read my post carefully, but I already said that the fake MRP was discovered after the package already opened.
Also the item is listed as non-returnable, as you will be able to see from my given link.

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desiman wrote:

flipkart twitter

https://twitter.com/Fl...rt

post as an open tweet with all pics of the products showing the fake MRP and also from other sites as a comparison

Thank you for the link.
I will tweet ASAP.
Need to mention here that some dimers are messing up the issue, as the point here is not a few bucks but how blatantly and confidently a company is violating the laws of the land. If such be the case then the word “MRP” will not have any significance anymore.
Also point to consider is whether Walmart acquiring Flipkart has caused a general degradation in the latter company, as I did not face such incidents earlier?
To be noted that Fliipkart nowadays has resorted to giving free gift cards in the guise of playing video quiz/games (whose answers are known to everybody). Does this mean that without such incentives their inventory no longer moving?

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deepak38 wrote:

To be noted that Fliipkart nowadays has resorted to giving free gift cards in the guise of playing video quiz/games (whose answers are known to everybody). Does this mean that without such incentives their inventory no longer moving?

From a marketing perspective, this could also mean that the new signups or active user engagement curve have started flattening out (not the sales growth curve), these incentives are possibly user retention strategies to prevent the curving from going negative.

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teriab33 wrote:

From a marketing perspective, this could also mean that the new signups or active user engagement curve have started flattening out (not the sales growth curve), these incentives are possibly user retention strategies to prevent the curving from going negative.

Isn’t the new sign-ups/active users engagement, also directly related to sales curve?
From my perspective I can say that I have drastically reduced my purchases at Flipkart, but in case of Amazon they have actually gone up.

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