Serious issue with Flipkart order

116°
Deal Cadet
gauravgtm

Hello Friends,


Need your help in matter I’m facing from Flipkart, I brought an AC on 25 April and installation was done from Jeevs but during install something happened and AC stopped cooling, I raised my concern to Flipkart support and support raised concern for refund and same was cancelled after a week again issue was raised for return and yesterday they cancelled saying troubleshooting done, but as such nothing is done no replacement done. I already emailed higher officials but not heard back. Flipkart is just stretching days for resolution without any solution. What shall I do, already Fed up of support senior executive calls are hard to get by. I feel cheated. Your advise would be appreciable 

Expiring In 24 days
17 Comments  |  
12 Dimers
  • Sort By
Deal Subedar Deal Subedar
Link Copied

If you have payed via CC raise a chargeback  , otherwise document all things and complain in consumer forum

Fk does this to time pass and after return window ends they say we cant help you 

Tech Guru Tech Guru
Link Copied

tweet the issue.

Deal Lieutenant Deal Lieutenant
Link Copied

brand?usually installation of ac is free by brand, brand se kyu nahi installation krayi?

ac will have warranty. did u contact brand?

Deal Cadet Deal Cadet
Link Copied
EkdamSastaRaju wrote:

If you have payed via CC raise a chargeback  , otherwise document all things and complain in consumer forum

Fk does this to time pass and after return window ends they say we cant help you 

Thanks Buddy, how to do charge back, yes paid via CC only.

Deal Cadet Deal Cadet
Link Copied
kukdookoo wrote:

brand?usually installation of ac is free by brand, brand se kyu nahi installation krayi?

ac will have warranty. did u contact brand?

They Charged for installation during  purchase, Jeevs se tie up tha Inka. I contacted brand and they suggested for replacement only and it was clearly mentioned in comments of Brand website but Flipkart ignored saying Customer is happy and resolution provided without even asking and cancelled return request 

Deal Subedar Deal Subedar
Link Copied

Twitter support is more helpful

Deal's Advocate Deal's Advocate
Link Copied
Expand
gauravgtm wrote:

They Charged for installation during  purchase, Jeevs se tie up tha Inka. I contacted brand and they suggested for replacement only and it was clearly mentioned in comments of Brand website but Flipkart ignored saying Customer is happy and resolution provided without even asking and cancelled return request 

Twitter me jaw likho

Deal Cadet Deal Cadet
Link Copied

The third party installation provided by flipkart for airconditioners is worst one to opt for sweat

Deal Subedar Deal Subedar
Link Copied
Expand
gauravgtm wrote:

Thanks Buddy, how to do charge back, yes paid via CC only.

You need to ask your card support , they call it dispute 

Some cards require you to scan and send a form via email , others can do over phone or via app 

Deal Cadet Deal Cadet
Link Copied
topgear wrote:

tweet the issue.

sure, wish to send an email to Walmart CEO too. 

Deal Subedar Deal Subedar
Link Copied
kukdookoo wrote:

brand?usually installation of ac is free by brand, brand se kyu nahi installation krayi?

ac will have warranty. did u contact brand?

Installation is not free by brands for Ac tho , maybe when a rare special promotion is there 

Mobile Guru Mobile Guru
Link Copied

Jeevas is kachra only sad

Entertainer Entertainer
Link Copied

Complain to pgportal  and nodal officer citing inadequate support given.if product has return or replacement then replace the unit. Keep requesting return, replacement until done.

Deal Subedar Deal Subedar
Link Copied

If you got stabilizer installed check if wire are in write place. If red and green wire is not in right place where they should be then ac won’t cool.

Alternative, keep following with Flipkart with all the screenshot on twitter

Deal Cadet Deal Cadet
Link Copied

Never buy anything such from Flipkart, atleast Amazon is better in this regards.

Deal Cadet Deal Cadet
Link Copied

Flipkart customer support is not as customer friendly as Amazon. I think the technicians did not tighten the copper pipe properly as a resulted, the whole gas may have been leaked.

Deal Cadet Deal Cadet
Link Copied
bhopali91355 wrote:

Never buy anything such from Flipkart, atleast Amazon is better in this regards.

can’t agree enough. Amazon is ways ahead in such issues and solution provided by them. FK support just sitting and doing nothing can you imagine on their App I sent 10-15 Email responses and they never replied since 6th May, requesting call back is useless if you talk to Junior executive after waiting 10-15 mins they never will to transfer call to senior executive and drop the call in between if you ask for senior executive. Can’t get worse then this. It’s such a pain I regret my decision why I brought from them. I have axis FK card brought as I too most shopping from them Better to close everything from them now. Being a customer from Let’sBuy time and this is what they do to you and favours Seller and and no value to customer 

replyuser
Click here to reply
Reply