Simpl Pay Fraud Transaction done my Simpl Pay Account

Deals_Cracker wrote:
And what steps should i follow so that simpl will resolve my issue.

Go to twitter,

Post your problem as a new user can also understand.

Tag: 

https://mobile.twitter.com/Cyb...st

https://mobile.twitter.com/platos...80

https://mobile.twitter.com/ge...pl

https://mobile.twitter.com/nshar...13

https://mobile.twitter.com/BharatB...ay

Deals_Cracker wrote:
Thanks bro for the help tommorow i want some help from you guys please help me in registering complaint

For now, DM their twitter ID with your concern. There are more than 10 such cases in the past 7-10 days, so i guess it won't be hard to make them understand

Don't understand why they do not still have transaction limit setting, and also unlink all merchants option on app

avgn wrote:

Don't understand why they do not still have transaction limit setting, and also unlink all merchants option on app

It seems, their app itself got compromised (any setting can be easily changed). Hardly any offers these days.. better to at least get the accounts de-activated (got two here w/ 12k and 23k limits)

Deals_Cracker wrote:
Only picking up call can make hack my account ?

It’s not possible.  You might have entered OTP in the fake IVR call. Simpl fraud calls are so well done nowadays that anyone will fall for it. Read the whole Simpl fraud post someone linked earlier in this post. It’s not possible to hack a phone by just calling. 

@Deals_Cracker you must have shared an otp in that ivr call, right?

getready wrote:

OTP login (Mobile SMS) but Simpl allows multiple active sessions.

May be someone had access to your phone, logged in (+ deleted SMS). Got the entire question paper ready and attempted everything in 30min!

The question is why aren't they improving their app security

anantnitish wrote:

The question is why aren't they improving their app security

They are least bothered about defaulters too (Yet to make KYC mandatory for all those initial accounts and limit the credit limit. Like me, there are many with 10/20k credit limit) 
/ they do but don't want to compromise the user count (Received last funding in Nov 30,21)

Deals_Cracker wrote:
Only picking up call can make hack my account ?

Oh dont scare me

getready wrote:
They are least bothered about defaulters too (Yet to make KYC mandatory for all those initial accounts and limit the credit limit. Like me, there are many with 10/20k credit limit) 
/ they do but don't want to compromise the user count (Received last funding in Nov 30,21)

How r they sustaining this business model?

Scamsters can make multiple accounts and exploit them

anantnitish wrote:
How r they sustaining this business model?

Scamsters can make multiple accounts and exploit them

For new accounts, kyc in mandatory (at least PAN link for Experian score check) but i doubt these guys will survive for long

will close my account today with SIMPL

Got at least 10 calls from this number - 98494 87079 saying that I requested a number change on my simpl account and it was an automated call, and they were trying to impersonate that they are from simpl. The call said that "you requested a number change, if you want the number to change please disconnect the call, if you did not do the request please share the 4 digit otp, when I chose the latter, I pressed 1, I got the 4 digit otp" and from history we have always learnt not to share the otp. so I disconnected the call, it was very smart of them. but they kept pestering me every 2 mins with the same thing

dummyuser wrote:

Got at least 10 calls from this number - 98494 87079 saying that I requested a number change on my simpl account and it was an automated call, and they were trying to impersonate that they are from simpl. The call said that "you requested a number change, if you want the number to change please disconnect the call, if you did not do the request please share the 4 digit otp, when I chose the latter, I pressed 1, I got the 4 digit otp" and from history we have always learnt not to share the otp. so I disconnected the call, it was very smart of them. but they kept pestering me every 2 mins with the same thing

Eventually I understood that it was the other way round, if you want the number to change you need to share the otp, if you don't want anything to do with it, just disconnect the call. Savdhan rahe satark rahe 

I was expecting such thread when I received similar IVR based calls last week claiming that we have received request for account modification/ your account logged on from another device. The interface looked so convincing, I expected 20-30% people to fall in this trap.

However I still cannot believe that transactions have happened without actually sharing the OTP in the IVR. Getting access to somebody's OTP by hacking the mobile handset is not an easy task.

Since the present fraudsters are attempting this fraud on a mass scale by using automated IVR calls and attempted Simpl transactions, it is extremely unlikely that they would have hacked anyone's mobile for the fraud.

getready wrote:
Even if it is some internal loophole, it will be hard to reverse these transactions. Couple of years back Niki.ai app had a loophole and they endured loss in crores (Recharges, bill payments overnight). They couldn't reverse these but instead tried to scare people to repay the money back) but even this didn't work and they closed the app/service completely after an year or two

ohh, any thread/article to read about? I wasn't aware that was the reason they actually went out

aam_aadmi wrote:

I was expecting such thread when I received similar IVR based calls last week claiming that we have received request for account modification/ your account logged on from another device. The interface looked so convincing, I expected 20-30% people to fall in this trap.

However I still cannot believe that transactions have happened without actually sharing the OTP in the IVR. Getting access to somebody's OTP by hacking the mobile handset is not an easy task.

Since the present fraudsters are attempting this fraud on a mass scale by using automated IVR calls and attempted Simpl transactions, it is extremely unlikely that they would have hacked anyone's mobile for the fraud.

The call they are making is very smart "If you want the number change request to be processed, kindly disconnect the call and if you want it to stop, share the OTP" this could trap a lot of people I believe

Rosh_0007 wrote:

will close my account today with SIMPL

Raised a closure request just now. Closed Slice borrow three days ago, Slice mini is still active. Now, focusing only on credit cards.

tappukepapa wrote:
Raised a closure request just now. Closed Slice borrow three days ago, Slice mini is still active. Now, focusing only on credit cards.

How to raise a closure request?

CaptainLevi wrote:

How to raise a closure request?

Open App, - More tab - Chat with us option. Then follow steps accordingly.

tappukepapa wrote:
Open App, - More tab - Chat with us option. Then follow steps accordingly.

Ok.. will it be deleted immediately or how much time it takes?

Since most of the transactions are Electricity bill payment related, customer account number shall be visible in your Simpl account.

I would suggest you to email to the customer care of each Electricity board, requesting to share address and regd mobile number of the Owner, to assist the police in investigating the fraud. Any refusal on your part to share the details shall be deemed to be assisting the fraudsters. Better send a cybercell online FIR along with the email.

Just requested to DELETE my Simpl Account.

Thanks guys

Snapshot of bill of one of the fraudulent payee

Placed account delete request. 

@Deals_Cracker Did you share any OTP on the IVR call? 

tappukepapa wrote:
Raised a closure request just now. Closed Slice borrow three days ago, Slice mini is still active. Now, focusing only on credit cards.

I also raise a closure request

But shouldn't we tag simpl higher authorities on twitter so that they can atleast start taking it seriously??

Even for the credit cards i m enabling online transaction only when i m about to use (a bit inconvenient but best way )

CaptainLevi wrote:
Ok.. will it be deleted immediately or how much time it takes?

Within 48 hours as per email received.

Deals_Cracker wrote:

Hello i recieved a call from simpl pay customercare she was saying that they will investigate and can reverse the transaction. Can this be possible as most transaction were from bharatbillpay