Smart Plug connection error - Device Validation failed

30°
Deal Cadet
Arjan_Velly_...

Hello Dimers,

I recently ordered this smartplug to check power consumption of my electrical and electronic appliances (http://surl.li...fp)

It was delivered today and when I try to connect it shows the following message:

'Device Validation Failed - Home already exists for given device. New home cannot be created'

I tried installing Jio Smart Device software on multiple mobile phones, changed Wifi from 5 GHz 2.5 GHz, reset the smartplug multiple times but to no avail.

Do anyone here have any idea as to how I can make this work before I raise a ticket for replacement with amazon?

Thank you in advance for your replies.

6 Comments  |  
4 Dimers
  • Sort By
Critic Critic
Link Copied

Did you reset the plug manually (usually it is by pushing the power button for 30-40 seconds until the led light start blinking)? Seems like plug is used & was setup earlier by someone else. For future reference, buy wipro plug & use Smart Life - Smart Living app (from Volcano Technology Ltd) available in playstore to control it.

Deal Cadet Deal Cadet
Link Copied

Thank you.

Yes, i did reset the plug.

I bought this as it is from a branded company as was selling for less! I guess I should have spent 100 more.

Helpful Helpful
Link Copied

In same price portronics 16A is available.

Deal Cadet Deal Cadet
Link Copied
Thank you.
I've raised a replacement ticket with Amazon. If the replacement doesn't work, I'll get this Portronics.
Generous Generous
Link Copied

Don't waste much of your time, someone seems returned this product after registering under their account. Go for the replacement.

Deal Cadet Deal Cadet
Link Copied
Noted. 

I've raised a replacement ticket with Amazon. They will be sending in the replacement tomorrow.

Thank you.
replyuser
Click here to reply
Reply