Passenger Rights:
At the time of booking, the airline must clearly “indicate” the amount of refund money that will be given to passenger in case of cancellation, the charter states.
If any passenger is denied boarding due to over booking of a flight, the passenger would not be liable to hold airline for compensation if he or she is given an alternate flight within one hour of original flight’s departure, it states.
In case of a delay of over 24 hours, the passenger should be offered free hotel accommodation
If the flier is not informed 24 hours before departure or she misses a connecting flight due to cancellation, the airline has to offer compensation
If a flight is delayed by over six hours, the airline needs to communicate the rescheduled time more than 24 hours before the original departure time. The airline also needs to offer customers either a full refund or an alternative flight.
In case of a delay of over 24 hours, the passenger should be offered free hotel accommodation. Free stay should also be offered if flights departing between 8pm and 3am are delayed for over six hours.
Airlines also need to offer meals and refreshments to passenger in case of delays beyond a certain period. For example, the passenger should get refreshments if a flight that has a block time of two-and-a-half hours is delayed by two hours or more.
But for flights that have a block time between two-and-a-half hours and five hours, the delay has to be three hours for the passenger to be eligible for refreshments. If a flight doesn’t fall into these two categories, the delay has to be of over four hours for the airline to offer refreshments.
(block time is the time between the departure of a flight from the gate and arrival at the destination gate).
1. Write mail to the airline starting the issue clearly and include travel agent(amazon/cleartrip) in loop.
2. If not satisfied with the response take it upto social media(I prefer twitter). and tag them also tag some handles with lot of followers.
I tag SheildVOC on twitter and FlightRight_. On top of that I submit it to ShieldVOC for better reach Link: https://shieldvoc.com/file-a-com...nt
3. If no prompt action, then lodge a complaint via https://consumerhelpline.g...n/
They cannot give a generic reply over there.
4. Not satisfied with the solution. Still you can reach out to the https://airsewa.gov.in/...in
5. Further you can reach out to [email protected]
6. Still not satisfied, you can reach out to consumer court.
