Swiggy CC Rude Behaviour

This has been happening to most of us now, now kick your furniture or shake your head, nothing gonna happen, start used to this bullying from the worlds of Swiggy and Zomato. I raised this 6 months back and followed up on Twitter, emails but to no avail, there is a change in policy. Still, try if you have time to waste on these morons or forget about ordering online. 

If they compensate they loose money, if they dont they lose customer hence money. They r in loss for everything . greatest loss making company . RIP to the investors

For grocery I am using bigbasket from 5 months and never faced any issues till yet. Once the returned the product other times they just refunded the amount without any issues.

neel648 wrote:

If they compensate they loose money, if they dont they lose customer hence money. They r in loss for everything . greatest loss making company . RIP to the investors

But there will be people who will invest in them once they get listed, eg.zomato etc.

Swiggy never sends ice boxes , i dont know why they have even listed frozen items on their platform, they expect customer to save his own money by not ordering.

neel648 wrote:

If they compensate they loose money, if they dont they lose customer hence money. They r in loss for everything . greatest loss making company . RIP to the investors

Most  products sold  are on or near Mrp  than  other online  stores , thsn handling , shipping  etc charges . Even than  we should consider  them loss making companies after all sorts of loot from customers.

androgame wrote:

Swiggy never sends ice boxes , i dont know why they have even listed frozen items on their platform, they expect customer to save his own money by not ordering.

Earlier they used to have the ice packs. But don't have them now. Also they sent expired items to me a couple of times

androgame wrote:

Swiggy never sends ice boxes , i dont know why they have even listed frozen items on their platform, they expect customer to save his own money by not ordering.

Absolutely! I don't understand the rationale behind this decision. What about Zomato?

NeoM wrote:

Absolutely! I don't understand the rationale behind this decision. What about Zomato?

Havent ordered from zomato since over 3 years bro, so no idea.
Swiggy is much cheaper for me.

Sorry to be the bearer of bad news, but I request you not to waste your time. Once I ordered farsan from Haldirams for my aunt using Swiggy. I had ordered 8 packets, but my aunt received just two. Even though my smart aunt had taken an 'unboxing' video, Swiggy refused to give refund. One Swiggy executive insinuated that the video was not authentic! I even reached out to Haldirams, unsurprisingly, they washed their hands of it.

NeoM wrote:

Sorry to be the bearer of bad news, but I request you not to waste your time. Once I ordered farsan from Haldirams for my aunt using Swiggy. I had ordered 8 packets, but my aunt received just two. Even though my smart aunt had taken an 'unboxing' video, Swiggy refused to give refund. One Swiggy executive insinuated that the video was not authentic! I even reached out to Haldirams, unsurprisingly, they washed their hands of it.

Today I ordered 2 hot lava cakes on swiggy, I got only 1 delivered, the other person was left hungry

NeoM wrote:

Absolutely! I don't understand the rationale behind this decision. What about Zomato?

I ordered few days back from kwality walls in zomato, they gave ice pack. 

But zomato cc has also turned into Big on apology and small on compensation. I ordered a cake worth 700 after discount, but the cake got damaged about 35% area, but they made a big apology and compensated with coupon worth 100, they said we will pass on the feedback and guess what, I ordered  after a few days, the cake got damaged again. This time I checked while delivery guy was present, he asked me to contact cc and same response

I have been there in this thing since last 14 years. I have seen things going off gradually. Discount era and customer is supreme era is going to be end soon. 

i got refund of 30 just now for aml frostik as it was melted, shared them pic for melted icecream.

@Venom14  try taking pic of melted icecreams and upload on twitter and tag swiggy and zomato 

I am also facing the same issue with ice creams. The people packing the items should have some sense. Ice creams should be packed only when delivery partner arrives for pickup.

Abhinav_Pune wrote:

i got refund of 30 just now for aml frostik as it was melted, shared them pic for melted icecream.

@Venom14  try taking pic of melted icecreams and upload on twitter and tag swiggy and zomato 

Already shared to them

Always use CASH ON DELIVERY. They will never get your order wrong or late

androgame wrote:

Swiggy never sends ice boxes , i dont know why they have even listed frozen items on their platform, they expect customer to save his own money by not ordering.

thanks bro u saved me 
i was thinking to order ice cream as iam getting 50% offer 
will not order now 😜

Technique 🤪

temperature equilibrium! [ @bikidas2060

You guys are scaring me, I order a lot from Swiggy instamart, average 400-500 15-20 orders every month and every time I get something missed in my order or damage products they politely refund. Last refund was last week where they missed 2 pouches of Milk. 

I hope ONDC destroys them Completely like UPI and RuPay did to VISA/MasterCard. The government is behind it so I am pretty confident about it! After Some Years 4-6 we will be Ordering from ONDC like Shopping,Foods, Grocery etc and by that time there will be some Authorities Person who will handle such type of Mistakes/Scam OP has faced

People are getting lazy and lazy ... 

get up , walk and get your icecream . 

androgame wrote:

Swiggy never sends ice boxes , i dont know why they have even listed frozen items on their platform, they expect customer to save his own money by not ordering.

It depends, if you buy from expensive chains, they will put dry ice. If you place from generic chains where cheap icecream is available then it will melt.

KrishabhAgrawal wrote:

It depends, if you buy from expensive chains, they will put dry ice. If you place from generic chains where cheap icecream is available then it will melt.

I was referring to instamart bro, otherwise it would depend on the restaurant.

Still, majority of restaurants don't send any protection for cold items. 

rakeshtvla wrote:
Earlier they used to have the ice packs. But don't have them now. Also they sent expired items to me a couple of times

Mostly it's not Swiggy which is managing the stock. Quality and packaging is the responsibility of the restaurant/Instamart franchisees. Swiggy can manage only the delivery partners. Since most of the food items are served hot, delivery vehicles are equipped only with a insulated case.

Never faced any problem while ordering ice creams both from Swiggy and Zomato.

Handling of hot & cold items in the same order are a rare occasion which can create problems 

Faced the same with Dunzo,  I ordered an Amul lassi but it was tampered with and was leaking but these mfs refused to refund

Now fast forward two months later almost all dunzo daily grocery marts even in a tier 1 metro city Bengaluru have shut down.

No wonder with such pathetic services they incur such losses and shut down.

androgame wrote:

Swiggy never sends ice boxes , i dont know why they have even listed frozen items on their platform, they expect customer to save his own money by not ordering.

Every User Will Try Once And Learn Lesson... There Are Lots Of People Who Did Not Place Ice Cream .

For The First Time In A heavy Summer I Ordered Cool Cake... The Delivery Boy Came From Longer Distance.... Finally I Ate Hot Cake

Sometime they do wrong delevry.. few times I lose few tikes they give better value item.. but I use rarely 1 or 2 times in month

take pics and file a case under consumer court online https://consumerhelpline.g...n/, swiggy will learn lession also file chargeback with your credit card company for product quality issue