Swiggy denied to give compensation for missing items

172°
Mumbai Indians
Ananthth

I reported an item missing in my order to swiggy customer care but they denied my claim saying that they can’t substantiate my claim. I feel bit frustrated because of their response. Is there anyway to complain them to higher authorities or consumer court. Is that worth the time??

21 Comments  |  
15 Dimers
  • Sort By
Deal Cadet Deal Cadet
Link Copied

Chargeback if you paid via cc. Not worth the time though 

Deal Cadet Deal Cadet
Link Copied
GuruGhantaal wrote:

Chargeback if you paid via cc. Not worth the time though 

This chargeback thing is really good. Once McDonald delivered my order after 5 hours and they were unreachable throughout. No customer care available. So, I raised chargeback after 2 hours. Got full refund in a week.

Punjab Kings Punjab Kings
Link Copied

How many orders have you placed in last 30 days and for how many of them did you raise complaint for (any sort)?

Mumbai Indians Mumbai Indians
Link Copied
thunderguy wrote:

How many orders have you placed in last 30 days and for how many of them did you raise complaint for (any sort)?

15 orders. 2 complaints one because of spoiled food

Mumbai Indians Mumbai Indians
Link Copied
GuruGhantaal wrote:

Chargeback if you paid via cc. Not worth the time though 

I paid via cc using cred pay

Cool Cool
Link Copied

Complain on twitter

Deal Captain Deal Captain
Link Copied

Does all credit cards offer chargeback feature?

Deal Cadet Deal Cadet
Link Copied

What is chargeback?

Deal Cadet Deal Cadet
Link Copied
Expand
Knight11 wrote:

This chargeback thing is really good. Once McDonald delivered my order after 5 hours and they were unreachable throughout. No customer care available. So, I raised chargeback after 2 hours. Got full refund in a week.

Can you please tell me procedure to charge back ?

Deal Cadet Deal Cadet
Link Copied
Expand
ameer4joy wrote:

Can you please tell me procedure to charge back ?

If you paid via Amex/Citi you just need to call and explain situation. Axis will ask you to fill some form. Not sure about other banks but all offer chargeback for sure

Deal Subedar Deal Subedar
Link Copied
msankadi wrote:

Search for INGRAM and file a consumer complaint. Did it 10 days ago and got my money 7 days ago. 

No need to beg them on twitter/fb govt sends them notice

https://consumerhelpline.gov.in/

Www.pgportal.gov.in

thanks, but the helpline number 1800-11-4000 when dailed says check your number. I wanted complain about  mobikwik fraudulent trasaction of 1100

Deal Cadet Deal Cadet
Link Copied
Expand
ameer4joy wrote:

Can you please tell me procedure to charge back ?

Mine was Citi card. Just called customer care and told food is not delivered and they are unreachable. They took the request and told that currently it is not settled. Once it is settled, they raised dispute immediately. And gave a temporary credit within 2-3 days. After 7-10 days dispute was closed in my favour.


Deal Cadet Deal Cadet
Link Copied

I stopped ordering from Swiggy from last month when they delivered wrong item. When I complained them on app after opening the package they asked me to upload pictures. 

After uploading pictures they sent me a message that they would reply me within six hours that too on email. Then in email they wrote they couldn’t substantiate my claim and asked me to rate restaurant on app and refused to make refund. 

When I raised it on twitter got the same reply. 

So I have stopped ordering from Swiggy since than.

They have become pathetic in customer support no option of calling no option of raising dispute again so why should I pay them to eat food of their choice.

#Boycottswiggy

Mumbai Indians Mumbai Indians
Link Copied
tgsdd wrote:

I stopped ordering from Swiggy from last month when they delivered wrong item. When I complained them on app after opening the package they asked me to upload pictures. 

After uploading pictures they sent me a message that they would reply me within six hours that too on email. Then in email they wrote they couldn’t substantiate my claim and asked me to rate restaurant on app and refused to make refund. 

When I raised it on twitter got the same reply. 

So I have stopped ordering from Swiggy since than.

They have become pathetic in customer support no option of calling no option of raising dispute again so why should I pay them to eat food of their choice.

#Boycottswiggy

Yes bro worst customer service

Crowdpuller Crowdpuller
Link Copied
tgsdd wrote:

I stopped ordering from Swiggy from last month when they delivered wrong item. When I complained them on app after opening the package they asked me to upload pictures. 

After uploading pictures they sent me a message that they would reply me within six hours that too on email. Then in email they wrote they couldn’t substantiate my claim and asked me to rate restaurant on app and refused to make refund. 

When I raised it on twitter got the same reply. 

So I have stopped ordering from Swiggy since than.

They have become pathetic in customer support no option of calling no option of raising dispute again so why should I pay them to eat food of their choice.

#Boycottswiggy

Same happened with me i don’t know what they are upto, earlier Zomato was behaving like this.now the employees in swiggy who picks call seems to be people.from rural area the way they speak English and no supervision.

Deal Cadet Deal Cadet
Link Copied

Swiggys customer service (especially chat) is so poor that they will take 20-30 mins to understand the issue properly and then eventually asked me to email to their support team because the chat team was not authorised to take any action.

Zomato now has an option to get a call from the associate within a minute or two. I found that a lot better.

Deal Subedar Deal Subedar
Link Copied
Expand
playdime wrote:

thanks, but the helpline number 1800-11-4000 when dailed says check your number. I wanted complain about  mobikwik fraudulent trasaction of 1100

Never tried to call raise it online only

Deal Newbie Deal Newbie
Link Copied
tgsdd wrote:

I stopped ordering from Swiggy from last month when they delivered wrong item. When I complained them on app after opening the package they asked me to upload pictures. 

After uploading pictures they sent me a message that they would reply me within six hours that too on email. Then in email they wrote they couldn’t substantiate my claim and asked me to rate restaurant on app and refused to make refund. 

When I raised it on twitter got the same reply. 

So I have stopped ordering from Swiggy since than.

They have become pathetic in customer support no option of calling no option of raising dispute again so why should I pay them to eat food of their choice.

#Boycottswiggy

something similar happened to me recently and I’ve mailed their escalation team telling them that it’s the last chance for them to correct their mistake before I initiate necessary consumer grievance redressal mechanisms. They said they’ll look into the issue and have refunded the amount for the missing items. Since then, I started making video and began demanding the delivery guy open the plastic tag and arrange the items according to the receipt pinned to the bag. 

Deal Cadet Deal Cadet
Link Copied
Expand
freddyspops wrote:

something similar happened to me recently and I’ve mailed their escalation team telling them that it’s the last chance for them to correct their mistake before I initiate necessary consumer grievance redressal mechanisms. They said they’ll look into the issue and have refunded the amount for the missing items. Since then, I started making video and began demanding the delivery guy open the plastic tag and arrange the items according to the receipt pinned to the bag. 

can you provide their escalation email id??

replyuser
Click here to reply
Reply