Tatacliq gift card from DCB monthly rewards says it is added to different account

103°
Tech Guru
andromeda

I redeemed for tatacliq voucher as a part of monthly benefits from HDFC DCB card. I’m now trying to add to my account, and it says it is already associated with another cliq cash account. The only mistake I did is to keep a gap between redemption and adding to account.

I did raise an issue with their concerige desk. Any other ways to resolve this? And any way to know which account it is associated to?

Thanks in advance


https://cdn0.desidime.com/attachments/photos/762009/original/IMG_20220425_065351.jpg?1650850147

Update1: I dug up a few more details, and here are the same.

I checked for GV balance/history using https://tatacliqgcbal.qwikcilver.com/QwikCilver...

and below is the screenshot of the history

https://cdn0.desidime.com/attachments/photos/762013/original/2022-04-25_08_58_56-Report_Page.png?1650858198

I got this GV on my email on 12th April, while the history says it is redeemed on 6th April. So likely an internal enthusiast at play here. 

Expired
11 Comments  |  
5 Dimers
  • Sort By
Benevolent Benevolent
Link Copied

I don’t think it is associated to any account by default. Several people sell it to others, that won’t work otherwise.

So, I think you may have shared it somehow or they gave you used vouchers.

Tech Guru Tech Guru
Link Copied

I’m aware it is not associated by default. The last month voucher was added to my account and I wanted to pool with this one, and then this error. And it is not shared with anyone until now. So either they have issues a used one or some extra curricular person cracked the sequence. 

Now the point of this discussion is to know if someone went through this in the past and what else I can do to know more. Thank you


View 3 more replies
Deal Major Deal Major
Link Copied

Has your email account been compromised

Tech Guru Tech Guru
Link Copied

Nope, refer to the complete details on my initial post.

By the way my email has much more useful and a lot worthy vouchers

Benevolent Benevolent
Link Copied

So, better to add to account instant

Even I used to keep gv so can club with next month’s;

looks like they issued same GV to many, cracking unlikely; luckily I never faced this kind of issue so far

Tech Guru Tech Guru
Link Copied

Even if I tried to add soon after redemption, it would stil throw up the same error looking at the history of the GV. It was redeemed before it came to me biggrin

Tech Guru Tech Guru
Link Copied

@knight11 @caks2006407 Got another voucher as a replacement. 

I just had to share a few details of the received voucher, and they did the all the background checks. I didn’t even had to explain my research.

Deal Cadet Deal Cadet
Link Copied

What is the validity of this voucher?

replyuser
Click here to reply
Reply